ANALYST, IT (Comm Infrastructure - Data Analytics)

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Duke Entity
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Job Description

Communications Infrastructure (CI) is responsible for the overall coordination, implementation, and assessment of voice, video, RF and collaborative applications. The overall goal of CI is to achieve the optimal level of confidentiality, integrity, cost effectiveness and availability of Duke's communications assets and systems while providing a stable and feature laden communications environment for research, teaching, learning, patient care, and the everyday conduct of university and health system mission.

The incumbents will find themselves working with the OIT Data Analytics team, finance, DHTS and CI on both small and large-scale projects requiring analysis of diverse and large data sets to answer usage, financial and operational questions.  As CI is a comprehensive and fast changing field, CI team members are expected to research new technologies and rapidly understand their uses and risks.

In order to be successful in this position, the position requires excellent oral and writing skills, project management, strong people skills, and a results oriented attitude. In all endeavors, the incumbent must demonstrate the highest degree of ethics and professionalism.

  • Build and support Duke’s communications infrastructure log and data analytics with a goal of trend analysis and fault identification
  • Assist in the maintenance of the technical tools developed for communications systems analytics
  • Initiate and manage projects to identify issues and opportunities through analysis of CI related logs and data
  • Support the CI and finance teams in identifying and assessing refresh approaches and need
  • Work with the DHTS and OIT teams to develop meaningful metrics highlighting the health and use patterns of the various IT communications efforts including but not limited to; general telephony, contact center, collaborative conferencing, video
  • Assisting in the development of IT communications approaches appropriate to the campus and health system environment

    Professional Knowledge Competencies:
  • Business Sense: Understanding of industry and current business environment that focuses on maximizing contribution to the organization
  • Customer Focus: Dedication to meeting the expectations and requirements of internal and external customers
  • Decision Making: Make sound decisions based on pertinent facts, relevant information, available evidence, and good judgment
  • Drive & Productivity:  Demonstrate capacity for sustained effort, even over long periods
  • Technical Expertise:  Demonstrate Technical and project knowledge and expertise required to obtain superior performance
  • Knowledge Transfer:  Seek out opportunities to share knowledge and skills
  • Organizational & Project Accountability Competencies:
  • Flexibility:  Understand changing business priorities and requirements; adapt as necessary
  • Initiative:  Go beyond job requirements to seize an opportunity or accomplish a task
  • Innovation & Creativity:  Develop unique and novel solutions to problems or opportunities
  • Managing Performance:  Establish clear self/department priorities and objectives; monitors performance against objectives
  • Process Management:  Implement processes and practices that are able to adapt quickly to changing organization, business, and market demands
  • Interpersonal and Leadership Competencies:
  • Communication:  Communicate information clearly and create an environment where people can engage in open dialogue and reach effective solutions together
  • Influence:  Ability to focus others on core issues and outcomes and persuade them to adopt or support a position or agenda
  • Organizational Integration:  Links and coordinates with other departments, works across boundaries, and understands the implications of own actions beyond the immediate area
  • Problem Solving:  Gather and analyze information and use it to develop effective solutions to difficult problems
  • Teamwork:   Works well and collaborates with others to achieve organizational and team goals.

    Required:  B.S. in Computer Science, Engineering or related field plus 3 years of experience in security, networking, systems administration, etc.; or 5 or more years of experience.
    Certifications are optional, but will be considered favorably.


    Experience in Collaborative and Telephony systems, networking and associated platforms within a large enterprise Health care and educational environment. Log collection and analytics, and security operations.  Experience with a log aggregation and analytics platform such as Splunk or ELK is a must.


    Normal office environment.


    Duke’s comprehensive benefits package includes paid time-off (vacation, holidays, sick leave), health, dental, vision, disability and life insurance, educational assistance, and support for professional development and training. Employees of Duke University also enjoy numerous discounted services such as health club memberships, movie tickets, and cell phone services.


    The Office of Information Technology manages Duke’s central technology infrastructure and provides services and applications to support the educational and research missions of the institution, as well as the university's business functions.

    OIT is a member of Educause, IVY Plus, Commons Solutions Group (CSG) and has representation at many of the leading technology consortiums that are driving the future growth and use of technology.
    Duke has been named as a best place to work by several publications and organizations, including Carolina Parent, Computerworld, The Scientist, and the American Association of Retired Persons, among others. The organizations recognizing Duke represent a diverse range of interests, from family-friendly and preventive health to the needs of IT professionals and academic researchers.

    Inclusion and Diversity are at the very heart of innovation. We believe workplace success depends heavily on a vibrantly diverse and inclusive culture. Transformational thinking and creativity are fundamental traits needed to create and deploy world-changing technology that stems from a rich culture acquiescent to all differences. OIT fully embraces and promotes Duke’s commitment to the principles of Diversity and Inclusion
    Requisition Number
    Position Title
    ANALYST, IT (Comm Infrastructure - Data Analytics)
    Job Family Level
    Full Time / Part Time
    Regular / Temporary
    Department Name
    Duke OIT - Communications Infrastucture
    Minimum Qualifications
    Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


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    Job No:
    Posted: 3/6/2019
    Application Due: 7/1/2019
    Work Type: