Retention Specialist - Promise Scholars Program (Grant Funded)

San Mateo County Community College District


Posting Number: 2014732S
Department: Counseling Services SKY (DEPT)
Location: Skyline College
Position Number: TBD
Percentage of Full Time: 100%
FLSA: Non-Exempt (accrues overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Note:
Min Salary: $58,536 (annual)
Max Salary: $74,844 (annual)
Position Type: Classified Positions

Who We Are:
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
Skyline College, which was designated as a Hispanic Serving Institution in 2015, is part of the San Mateo County Community College District, which currently enrolls approximately 23,000 students, the majority of whom are from minoritized populations. Of the students at Skyline College, 2.6% are African American, 0.2% are American Indian, 18.2% are Asian, 18.4% are Filipino, 18.8% are Latinx, 1.2% are Pacific Islander, 19.3% are White, 19.8% are Multi-Ethnic, and 1.7% are unknown.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
The Skyline College Promise that students can “Get in. Get through. Graduate …on time!” is the institution's commitment to ensuring that students complete their educational and career goal in a timely manner. Among the strategies and programs that Skyline College needs to deliver on this Promise is the implementation of the Accelerated Study in Associate Programs (ASAP) program model via the Promise Scholars Program.

The Promise Scholars Program is a comprehensive student support model designed to help students achieve their educational goals in 2-year and 3-year time-frames through provision of financial and academic support, as well guided, intrusive and imbedded counseling. The Promise Scholars Program first launched its pilot phase in Fall of 2016 with 139 students, and in the last two years, has grown to serve more than 500 in the Fall 2018 cohort, under full replication of the ASAP model.

The Promise Scholars Program (PSP) Retention Specialist performs paraprofessional work that involves direct outreach to Promise scholars and collaboration with counseling faculty and the Directors of the Promise Scholars Program on various projects and retention efforts to ensure student success. Under direct supervision of the Director of the Promise Scholars Program, the Retention Specialist performs a variety of specialized duties in support of the Promise Scholars Program model. The employee performs a variety of preparatory work and planning and develops strategies to support and enhance student completion and success. Public contact is extensive and primarily includes students, faculty and staff, but can also include vendors and staff in other educational institutions and agencies, for the purpose of exchanging subject matter and procedural information.

A high degree of independent judgment and creativity are required to resolve a wide variety of minor and occasional major problems that may arise. Consequences of errors in judgment can be moderately costly in public relations and employee time; however, supervisory controls are available to limit the risk of serious error. A Retention Specialist can perform a wide variety of duties within the scope of the classification. A Retention Specialist can direct the work of student assistants, clerical staff, and instructional aides, as assigned.

This is a temporary position funded by the California Innovation Grant running from January 2018 through June 2020 and may be eliminated once the funding has been exhausted.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Assists with outreach and retention of students into specific programs, including developing strategies to enhance student completion and success. Assists in the planning and implementation of an academic support structure to include workshops, study groups, and other program activities as necessary

2. Responsible for tracking, monitoring, and following-up with students and/or faculty regarding deficient progress reports and/or early alert notifications. Tracks and monitors student counseling contacts and follow-up with students as needed

3. Collects and manages data for the Promise Scholars Program

4. Works with counselors to identify key information for students identified for follow-up in the Promise Scholars Program

5. Collaborates with counseling faculty to support the early alert system, identifying students who are under-performing in specific coursework and providing intervention services

6. Exchanges information with students, faculty, and staff regarding subject-matter, resources, materials, policies and procedures or college programs and services

7. Attends meetings, conferences, and workshops to obtain current subject-matter, procedural, and other information

8. Participates in division and department planning activities

9. Provides encouragement and support to students who are undecided about a major by providing information regarding specific majors

10. Makes presentations to small and large groups to publicize the services and programs as assigned

11. Proactively meets with students to monitor their progress

12. Tracks student involvement in on-campus support resources

13. Uses a variety of computer software to organize and maintain learning resources and related data, compose and prepare correspondence, reports, publicity and other materials; sets up and maintains online and manual files; enters, modifies and retrieves a variety of statistical and other data for special and regular reports

14. Trains and leads the work of student assistants, clerical, and other staff as assigned

15. Performs other related duties as assigned

Minimum Qualifications:
• A combination of education and experience equivalent to a Bachelor’s degree from an accredited institution• Successful experience of increasing responsibility that has included event planning, assessment, and evaluation• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff• Demonstrated oral and written communication skills, including public speaking• Experience with the use of a variety of computer software to compose and prepare correspondence, forms, reports, presentations, and other written materials• Experience with research and compiling data for, formatting and preparing statistical, financial and other reports• Skill in setting up and maintaining online and manual files

Physical Requirements:
This classification requires sitting for various lengths of time; the ability to type, use phone, occasionally lift, carry, push, pull, or otherwise move objects of light to moderate weight; work at a computer, including viewing a monitor for various lengths of time, repetitive use of keyboard, mouse or other control device, dexterity of hands and fingers to operate keyboard; and ability to operate a motor vehicle and drive to off campus locations in order to perform the essential functions

Equivalence to Minimum Qualifications:


Knowledge, Skills and Abilities:
1. Knowledge of student development theory

2. Ability to develop and implement student support programs

3. Interpersonal skills using tact, patience, and courtesy

4. Skill in developing relationships with various constituent groups

5. Skill in working with diverse adult learning styles

6. Skill in multitasking and workload prioritizing under deadline pressure, using independent judgment for decision-making

7. Skill in the use of Microsoft Office Suite and web-based content management systems to compose and prepare a variety of correspondence, reports, publicity, and other materials

8. Skill in establishing and maintaining respectful and sensitive working relationships with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds

9. Skill in oral communication, including public speaking

10. Skill in written communication

11. Skill in organizing data, setting up, tracking, and maintaining data in electronic and manual files

12. Skill in directing the work of others

13. Skill in performing research in a designated subject matter area

Preferred Qualifications:


Benefits:
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 03/01/2019
First Review Date: 03/22/2019
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit: 1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position). 2. A resume that details all relevant education, training, and other work experience. 3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement. Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills. For questions related to this posting, please contact: SMCCCD Office of Human Resources 3401 CSM Drive, San Mateo, CA 94402 Tel.: (650) 574-6555 Fax:(650) 574-6574 Web Page: www.smccd.edu/hr

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process

In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
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5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Accommodations:
Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.

Annual Security Report:
San Mateo County Community College District’s (SMCCCD) 2018 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2018 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2018 Annual Security Report is now available. The Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. You can obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.

To apply, visit: https://jobs.smccd.edu/





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