International Student Services Coordinator

Job description

International Student Services Coordinator

$57,498.00 Annually

Districtwide, CA

Job Type

FCC Student Services

Job Number

3/21/2019 11:59 PM Pacific

General Purpose
Under general supervision, coordinates planning, development and implementation of the International Student Services program; determines program eligibility for new and existing students; serves as District Primary Designated School Official (PDSO) or a college Designated School Official (DSO); performs complex admissions and records functions; oversees program compliance with federal, state and District codes, rules and regulations; and performs related duties as assigned.

Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Provides input in selecting, training and providing day-to-day lead work guidance and direction to International Student Services program staff; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; monitors workflow to ensure mandated deadlines are being met in an optimal manner; provides information, instruction and training on work procedures and technical, legal and regulatory requirements.
  • Provides input to supervisor on employee work performance and behaviors; assists in ensuring a fair, open and inclusive work environment in accordance with the District's mission, goals and values.
  • Plans and implements the International Student Services programs and activities necessary to increase enrollment and retention of international students; oversees and participates in marketing, outreach and matriculation programs, orientation activities, workshops, conferences, cultural experiences and academic support/tutoring programs; acts as liaison between the International Program and the District International Office.
  • Coordinates and performs international student admissions and matriculation services in accordance with District and Department of Homeland Security regulations; reviews applications to determine admissibility and approves student admittance to the program; communicates with prospective students regarding program requirements and the admissions process and resolves admission issues; recommends enhancements to admissions policies, procedures and admission requirements for international students.
  • Oversees District compliance with F-1 visa regulations in accordance with Department of Homeland Security Student Exchange Visitor Program (SEVP); serves as college Designated School Official (DSO) and may be assigned as District Primary Designated School Official (PDSO); maintains and updates Student and Exchange Visitor Information System (SEVIS) admission documents; tracks enrollment status, program graduation dates, employment status and address changes for F-1 credit; submits SEVP certification documents; advises students on potential immigration issues and provides information on how to maintain and comply with F-1 visa requirements; submits a variety of reports to comply with reporting requirements.
  • Validates Test of English as a Foreign Language (TOEFL) scores and immunization records and ensures students meet District academic, health and residency requirements; tracks individual student progress and adherence to program guidelines; ensures accuracy of and corrects permanent student records and associated coding; assists students with obtaining work/work study approval that complies with program and legal guidelines.
  • Oversees and coordinates concurrent enrollment of international students who attend a District college on a part-time basis; acts as a liaison with the DSO at the student's primary college, verifies eligibility and status and provides status reports and grades as needed.
  • Acts as a source of information and liaison between the International Student Program and college academic divisions, counselors, Admissions and Records, Student Services division, business office, the public and other governmental and community agencies regarding international student programs, policies, procedures and practices.
  • Conducts studies and complex data analyses to evaluate the effectiveness of current programs; makes recommendations on program enhancements/service areas; assists in assessing student area outcomes in applicable programs.
  • Coordinates logistics of international student events including liaison with event participants, vendors and sponsors; works with other campus departments and facilities; orders food, materials and supplies; performs onsite troubleshooting, proactively resolving issues.
  • Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.

  • Oversees program marketing including preparation and production of promotional materials, invitations and publications; updates and maintains department or program website and social media accounts.
  • Represents the District and participates in state and national program training and development and professional group meetings; stays abreast of new trends and innovations in international student educational programs and legal requirements.
  • Maintains and purchases inventory and supplies.
  • Performs related duties as assigned.

    Employment Standards / Minimum Qualifications
    Knowledge of:
  • International Student Services program goals, objectives, policies, procedures and practices.
  • Federal immigration law, including legal requirements of SEVIS compliance and immigration regulations related to I-20 issuance, immigration documentation, employment, taxation and public assistance.
  • Requirements, guidelines, rules and objectives applicable to international students and general college programs and services.
  • District assessment, matriculation and course prerequisite policies applicable to areas of responsibility.
  • Principles, methods and practices applicable to the design and implementation of public relations, outreach and marketing programs.
  • District student recordkeeping practices and procedures for processing student information and interpreting input and output data.
  • College and District organization, rules, policies and procedures applicable to departmental and division operations.
  • Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.
  • District policies, procedures and rules regarding budgeting, purchasing and travel/training and expense reporting.
  • Applicable sections of the California Education Code, Title V and other applicable laws.
  • The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student records.
  • Research methods and analysis techniques.
  • Principles and practices of effective management and supervision.
  • Safety policies and safe work practices applicable to the work being performed.
  • Personnel Commission Rules, Board Policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements.

    Skills and Abilities to:
  • Plan, organize, coordinate and review the work of assigned program staff.
  • Communicate information accurately and effectively, often to people with limited English proficiency; understand requests for information or assistance; maintains a courteous and tactful manner when under pressure or in an antagonistic situation.
  • Coordinate and implement resources, services and outreach activities to recruit, retain and assist international students.
  • Organize, set priorities and exercise sound, independent judgment within areas of responsibility.
  • Develop and implement appropriate procedures and controls.
  • Compose clear, concise and comprehensive analyses, correspondence, reports, studies, agreements, presentations and other written materials.
  • Reconcile and report statistical information utilizing complex spreadsheets and databases.
  • Understand, interpret, explain and apply applicable laws, codes, regulations, policies and procedures.
  • Maintain confidentiality of District and student files and records.
  • Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.
  • Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
  • Communicate effectively, orally and in writing.
  • Operate a computer and use standard business software.
  • Represent the District effectively one-on-one and in a variety of group settings.
  • Exercise tact and diplomacy in dealing with concerned people and sensitive, complex and confidential student issues and situations.
  • Establish and maintain effective working relationships with all those encountered in the course of work.

    Graduation from an accredited college or university with a bachelor's degree in education, English, international relations or another relevant field, and two years of closely related work experience in international student programming or a relevant student services area; or an equivalent combination of training and experience.

    A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program may be required.

    U.S. citizen or lawful permanent resident of the United States.

    Must complete Principal Designated School Official (PDSO) training within three months of appointment and maintain certification as a condition of employment.

    The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands
    While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand and stand for long periods at a time; and lift up to 25 pounds.

    Specific vision abilities required by this job include close vision and the ability to adjust focus.

    Mental Demands
    While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.

    The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion.

    The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.

    Assessment Process

    To move forward in the selection process, you must complete an online application through our web site at attach to your application a copy of your degree or transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application.


    When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.

    All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.

    The application review process includes an evaluationof training and experience based on given application information and answers to supplemental questionnaire.Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process.

    The assessment process will also include an online competency assessment (40% weight) and an oral interview assessment (60% weight).

    Of those achieving a passing score on the competency assessment, only the 10 highest scoring candidates, plus ties, will be invited to the oral interview assessment. Passing score is 75% out of 100% on each assessment section.


    The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application.

    Candidates who attain a passing score on each part of the assessment will be placed in rank order on district wide Open-Competitive List.Using the same process, a separate Promotional List will be established and both Lists will be used concurrently.Unless otherwise indicated, the eligibility list will be used to fill current vacancies in this classification for at least one year.


    Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.

    State Center Community College District is an Equal Opportunity Employer. It is the policy of State Center Community College District to provide all persons with equal employment and educational opportunities without regard to race, ethnicity, national origin, gender, age, disability, medical condition, marital status, religion or similar factors as defined by law. We are a Title V employer.

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    Posted: 3/1/2019
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