Executive Director, Student Care Experience and Wellness Administration

Job description

Job location: Hyde Park Campus

Employment Type: Full-time
Posted data: 2019-01-17
Req: JR03860
Department58677 CSL-Student Health And Counsel

About the UnitCampus and Student Life (CSL) is dedicated to helping students, staff, and faculty experience University life at its fullest. CSL has a profound commitment to the diversity of the UChicago community and is focused on creating an environment where students can thrive. Through a wide array of programs and services, CSL provides opportunities and experiences that build community, help students grow personally and professionally, and create a place that students can call home. A key mission and priority for CSL is to support the overall health and wellness of UChicago students.

Job Information

Job Summary:

Campus and Student Life (CSL) at the University of Chicago invites nominations and applications for the position of Executive Director, Student Care Experience and Wellness Administration.  As the Student Health Service, Student Counseling Service, Health Promotion and Wellness, and Student Insurance departments move into a new, integrated Wellness Center in 2020, we are seeking an experienced healthcare administrator who will manage efforts to open the new Center and help transform the student care experience moving forward. 

Reporting to the Assistant Vice President for Student Services, the Executive Director is responsible for managing the day-to-day administrative operations of Student Health and Counseling Services (SHCS), with a focus on systems, operational excellence, and quality improvement.  This position will play a vital role in working with the SHCS leadership team on operational issues that improve the student and clinical care experience. The Executive Director will play a key role in human resources processes, information technology (including medical records systems), physical plant and equipment, operations, and compliance with relevant policy, regulatory, or accreditation requirements. This position is a member of the SHCS leadership team and also works closely with leadership in Campus and Student Life Finance and Administration.  Across all areas of SHCS, the position ensures that best practices are employed in assessing student/patient satisfaction and that levels of student satisfaction with programs and services are consistent with strategic targets.

The Executive Director must be an experienced and skilled healthcare administrator who has the ability to transition and enhance the technological and administrative functions of the existing medical, counseling, and health promotion programs into one cohesive student wellness administrative unit; create, implement, and direct the necessary structures to effectively and efficiently manage the administrative functions of the unit; and collaborate with colleagues on matters pertinent to student care and wellness administration.


  • Lead, plan, and implement the transition of staff and administrative operations of the Student Health Service, Student Counseling Service, and Health Promotion and Wellness departments into a new Wellness Center.  Ensure the new Center is ready for operations, ensuring proper technology, systems, and spaces are available to deliver services effectively. 
  • Create student/patient experience improvements using state-of-the-art industry technological platforms.
  • Recruit, supervise, train, manage, and evaluate non-clinical staff across SHCS, exercising effective authority and recommending personnel decisions regarding hiring, promotions, salary adjustments, and terminations. 
  • Working with relevant campus partners, manage SHCS efforts related to health information and medical records systems, and other technology related to the Wellness Center. Identify, select and implement information technologies applicable to administrative and clinical operations and ensure security of the systems and data; negotiate purchase agreements and contracts with external vendors in collaboration with CSL and campus IT partners.  Serve as the primary liaison between SHCS and UChicago Medicine regarding medical records, information systems, and patient privacy.
  • Collaborate with CSL Finance and Administration and key staff in SHCS to ensure effective management of human and financial resources.  Help perform financial analyses, benchmarking, and proposals, as needed.  
  • Maintain a focus on continuous improvement; lead lean management processes to ensure all aspects of operations of the Wellness Center are running safely and efficiently.  Provide leadership in the planning, implementation, coordination, assessment, and continuous improvement of the overall operations of Student Health and Counseling Services.
  • Develop, implement, and maintain technology-based applications to collect patient data and to manage a comprehensive quality assurance system that collects and tracks student satisfaction with programs and services.  Work with University of Chicago Medicine’s Patient Experience team on patient satisfaction surveys conducted by UCM. 
  • Conduct queries and reporting from medical records and other systems to perform detailed analyses on key metrics. 
  • Assess regularly the quality, effectiveness, and student satisfaction of all student health related programs and services and establish ongoing quality improvement methods.
  • Participate in Student Health Advisory Board and Student Health Insurance Policy Oversight Committee meetings, as needed. 
  • Assist in supporting the management of the University Student Health Insurance Plan.  Collaborate with leadership and student insurance staff to ensure efficient registration processes, communications, and customer service. 
  • Manage standards and quality control procedures that support accreditation by appropriate accrediting bodies. 
  • Maintain regulatory compliance related to the operations of the SHCS, including HIPAA, FERPA, and various state health privacy regulations; compliance with Illinois immunization requirements; and credentialing processes and professional liability insurance for clinicians.
  • Coordinate and manage SHCS physical plant operations, including building security and access controls, allocation of space, and space utilization.
  • Participate in committees and in professional organizations, as appropriate and assigned. 
  • Serve as a liaison with parents and students, as needed. 


  • Strong communication (written and verbal) and interpersonal skills to demonstrate understanding and communicate policies and implementation protocols to a wide-ranging set of audiences
  • A high level of sensitivity to confidentiality issues
  • Attention to detail required
  • Ability to work on multiple projects simultaneously, set priorities, and meet deadlines required
  • Ability to work independently and as part of a team required

Additional Requirements

Education, Experience or Certifications:


  • Bachelor’s degree in business administration, health care administration, or related field required. 
  • Master’s degree in business administration, healthcare administration, nursing, or related field strongly preferred. 


  • Minimum of five years of management experience in health administration, including managing staff as well as information technology required.
  • Ten years of experience in healthcare administration preferred. 
  • Extensive experience managing health information/electronic medical records systems, including querying/reporting on data from these systems required. 
  • Familiarity with Epic medical records system preferred. 
  • Understanding of HIPAA compliance and standards of health information privacy required.
  • Demonstrated experience with quality improvement initiatives in healthcare required.
  • Experience with or sound understanding of lean management principles required. 
  • Demonstrated experience leading lean management initiatives in healthcare preferred.
  • Demonstrated experience with change-management initiatives required. 
  • Excellent analytical and management skills; outstanding written and oral communications skills required.
  • High degree of sensitivity in situations of confidentiality and discretion required.

Working Conditions and Physical Requirements:

  • Position may require going to many parts of campus and participate in meetings.  
  • Ability to lift up to 50 pounds required.
  • Infrequent weekend and evening hours may be required.

Required Documents:

  • Cover Letter
  • Resume

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit EligibilityYes

Pay FrequencyMonthly

Pay RangeDepends on Qualifications

Scheduled Weekly Hours37.5


Job is Exempt?Yes

Drug Test Required?No

Does this position require incumbent to operate a vehicle on the job?No

Health Screen Required?No

Posting Date2019-01-17-08:00

Remove from Posting On or Before2019-07-17-07:00

Posting Statement:The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:  http://securityreport.uchicago.edu.  Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.




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Job No:
Posted: 3/1/2019
Application Due: 4/30/2019
Work Type: