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Chief Technology Officer

Employer
The University of Chicago
Location
Chicago, IL

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Executive Administration Jobs
C-Level & Executive Directors
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job location: Hyde Park Campus - 5235 S. Harper Court


Employment Type: Full-time
Posted data: 2018-11-20
Req: JR03462
Department4445001 IT Services Gen Management

About the UnitIT Services is an integral part of the University of Chicago, committed to service delivery and support of the university mission through innovative uses of technology.

Job Information

Job Summary:

The Chief Technology Officer (CTO) leads, directs, plans, and manages activities of University of Chicago Information Technology Services Infrastructure, Operations, Network, Voice, and Architecture teams to ensure reliable, effective, efficient, and secure delivery of technology systems to all areas of the University.   He/she will design, build, operate, and provide support for all University-wide systems and the IT infrastructure that supports school, division, and department specific applications. Collaborates with all departments of IT Services and the academic, research and administrative leadership across the University in the development and implementation of enterprise-wide IT strategy. Identifies changes and trends in technology and communicates impacts and consequences to the leaders in the University. Determines long-term, enterprise-wide information technology needs and contributes to setting the strategic direction of the University of Chicago information technology organization; insures technical innovation, and influences strategic business decisions regarding the use of technology.  Develops and maintains key IT vendor relationships in support of critical platforms and services. 

Responsibilities:

Key responsibilities of the CTO include:

  • Strategy: Partner with CIO and other IT leaders to develop the enterprise-wide strategic technology infrastructure roadmap and design innovative technology strategies for a constantly changing top-tier academic research environment.
  • Management: Oversee the management and short and long-range direction of the technology infrastructure functions and all technical aspects and technological resources.  Lead teams responsible for:  Voice & Data Networks; Servers & Storage; Messaging; Database Administration; Data Center Facilities & Operations, Scheduling & Monitoring; Cloud Computing Strategy, Architecture.  Manage an annual operating budget totaling more than $23 million.
  • Process: Create and maintains an ITIL based service model to support the University of Chicago and its’ affiliates; establish IT policies, and processes, to ensure stable and reliable infrastructure operations and safeguard information resources and data.
  • Measurement: Establish metrics and key performance indicators for all operations; monitor key performance indicators and direct efforts to ensure operational efficiency and continuous alignment with business needs; deploy solutions targeted at maintaining and improving service delivery.
  • Relationships: Maintain relationships with academic, administrative, and executive leadership to understand business strategy and needs; Builds and maintains relationships with affiliates, higher education peer groups, as well as with industry bodies, start-ups, vendors and technology analysts to learn and influence the role of information technology within the University. Ensure IT alignment with clients and partners and ensure high levels of customer satisfaction.
  • Planning: Participate in planning and budgeting processes, bringing a knowledge and vision of technology and systems that positively influences Information Technology department and university plans.  Oversee strategic and operational planning and capacity planning for systems and networks.
  • Disaster Recovery: Oversee the development, maintenance and regular testing of enterprise disaster recovery plans.
  • Innovation: Acts as a thought leader on emerging technologies, articulating the applicability to the future of the University.  Promotes innovation and implementation of IT enablers to support key capabilities used by the University academic and administrative organizations.
  • Staff Development: Evaluate performance and provide coaching for IT staff. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT staff.

Competencies:

  • A track record of attracting, hiring, managing and retaining top quality staff and management.
  • Strong change management and leadership skills plus the ability to implement new systems and redesign work processes.
  • Financial and operational management experience, particularly for a complex, central service provider that supports a highly decentralized and diverse portfolio.
  • Demonstrated experience directing and managing within a challenging environment and working inclusively through people to achieve shared objectives.
  • Energy, tact, conviction, flexibility, and excellent communication skills plus the other intangible attributes necessary to succeed in a complex, fast-moving, top-tier University.

In order to accomplish the strategic and operational objectives established for this role and to contribute to the overall success of ITS, the Chief Technology Officer must demonstrate a range of key personal qualities and must be able to apply the following core values to this position at the University of Chicago:

  • Strategic Agility: can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulate a vision of the future state of enterprise systems in a way that engages business partners and IT staff; can create competitive and breakthrough strategies and plans.
  • Business Acumen: knowledgeable about current and possible future policies, practices, trends, technology and information affecting his/her business and organization; understands or can quickly learn the key activities, risks, and performance objectives of the business activities of the University.
  • Decision Quality: makes good decisions based on a mixture of analysis, wisdom, experience, and judgment; is sought out by others for advice and solutions; includes others in the process of defining the problem and identifying the solution.
  • Process Management and Prioritization: knows how to organize people and activities to get work done; understands how to separate and combine tasks into efficient work flow; knows how and what to measure; can see opportunities for synergy and integration where others may not; can simplify complex processes and achieve results efficiently.
  • Planning and Project Management: accurately scopes out the length and difficulty of tasks and projects; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance and evaluates results; engages stakeholders and staff in a collaborative process of planning and execution.
  • Customer Focus: dedicated to meeting the expectations and requirements of customers; solicits first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Peer Relationships: can quickly find common ground and solve problems for the good of all; is seen as a collaborator and a team player; easily secures trust and support of peers. 

Additional Requirements

Education, Experience or Certifications:

Education:

  • A Bachelor’s degree in computer science or related field required.
  • A Master’s degree in a technical or relevant functional discipline (finance, business, etc.) is highly preferred.

Experience:

  • Minimum 15 years of experience in Information Technology, including the following :
    • Experience planning and implementing large-scale IT projects and meaningful experience with higher education research, academic and administrative activities.
    • Experience leading and managing a team of at least 100 technology infrastructure professionals is preferred.
    • Experience planning and implementing large-scale IT projects (both systems and network)
    • Experience managing or overseeing projects to implement enterprise-level business applications for a large (5,000-plus FTE) enterprise as well as experience operating those applications preferred.
    • Strong management experience with the ability to manage a complex multilayered organization required.
    • Portfolio management experience, including experience collaborating with a PMO and other IT Leaders to establish, implement, and maintain a robust resource management process.
    • Experience conducting cost/benefit and Total Cost of Ownership studies preferred.
    • Prior experience collaborating with other R1 institutions, National Labs, Federal Agencies such as NSF and NCI, and other higher education forums, preferred.
    • Proven experience successfully deploying new technology, including cloud computing services, collaboration services, voice & video services, and other emerging services.
    • Experience creating and maintaining 3-5 year technology roadmaps required.
    • Experience with internal and external IT data centers and a complex 24/7 operation required.
    • Experience managing a hybrid computing environment (on premise and Cloud) of virtual servers, tiered storage, and mainframe computing required.
    • Operations experience, including capacity planning and forecasting, risk management, incident response and recovery, and business continuity, required.
    • Experience designing, implementing and supporting shared services initiatives in an enterprise- wide environment preferred.

Working Conditions and Physical Requirements:

  • Office environment

Required Documents:

  • Resume
  • Cover Letter

NOTE: When applying all documents MUST be uploaded under the Resume/CV section of the application.

Benefit EligibilityYes

Pay FrequencyMonthly

Pay RangeDepends on Qualifications

Scheduled Weekly Hours37.5

UnionNon-Union

Job is Exempt?Yes

Drug Test Required?No

Does this position require incumbent to operate a vehicle on the job?No

Health Screen Required?No

Posting Date2018-11-20-08:00

Remove from Posting On or Before2019-05-20-07:00

Posting Statement:The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:  http://securityreport.uchicago.edu.  Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Organization

An intellectual destination

One of the world's premier academic and research institutions, The University of Chicago has driven new ways of thinking since our 1890 founding. Today, The University of Chicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping The University of Chicago at the nexus of ideas that challenge and change the world.

A transformative education

Our education empowers individuals to challenge conventional thinking in pursuit of original ideas. Students in the undergraduate College broaden their perspectives on world issues in the rigorous Core curriculum. Graduate programs through our four divisions, six professional schools, and the Graham School of Continuing Liberal Arts and Professional Studies transform scholars into leaders and grant access to professors often lauded as some of the world's greatest thinkers.

Groundbreaking research

With a commitment to free and open inquiry, our scholars take an interdisciplinary approach to research that spans arts to engineering, medicine to education. Their work transforms the way we understand the world, advancing fields of study, and often creating new ones. Generating new knowledge for the benefit of present and future generations, The University of Chicago research has had an impact around the globe, leading to such breakthroughs as discovering the link between cancer and genetics, establishing revolutionary theories of economics, and developing tools to produce reliably excellent urban schooling.

A commitment to enrich society

Located in one of the world's greatest cities, The University of Chicago is enriched by and invested in the community we call home. As the second-largest private employer in Chicago, our talented faculty, physicians, and staff comprise a dedicated team committed to the mission of the University.

We partner with our South Side neighbors on innovative initiatives with local benefits and replicable outcomes for urban universities everywhere. Meanwhile, our research and ideas have broad impact, crossing borders to drive international conversations. The same is true of our diverse and creative students and alumni, who found businesses, create masterpieces, and win Nobel Prizes.

In all we do, we are driven to dig deeper, push further, and ask bigger questions—and to leverage our knowledge to enrich all human life.

Working at The University of Chicago

The University of Chicago is a vibrant community of people dedicated to the pursuit of excellence in education and research. One of the largest employers in the metropolitan area, the University employs 10,000 diverse and talented individuals who come to work here from all over the world. The University's location in the heart of an urban environment provides many cultural offerings as well as opportunities to engage with the local community.

We invite you to find out more about the many advantages of working at The University of Chicago.

Our Location: Hyde Park

The Hyde Park community is rich in tradition, culturally diverse, and brimming with art, music, and entertainment opportunities. Find out more about living and working in the Hyde Park area.

Our Benefits: An Overview

The University offers a wide array of competitive benefits, learning opportunities, and additional services to our employees. Find out more about how working at the University of Chicago could benefit you.

University of Chicago Facts:

  • 5,860 undergraduate students
  • 9,866 graduate, professional, and other students
  • 160,000 alumni world wide
  • 2,274 full time faculty
  • 7,164 staff
  • 49 majors and 40 minors in the undergraduate College
  • 5 divisions and 6 professional schools for graduate study
  • 99 Nobel Laureates
Company info
Telephone
773-834-8997
Location
6054 S Drexel Ave
Chicago
IL
60637
US

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