Community Services Officer (Part-Time)

Job description

Community Services Officer (Part-Time)

Mt. San Antonio College

Job Category: Classified Unit A

Employee Group:

Time (Percent Time): 47.5%

Term (months/year): 12 months/year

Current Work Schedule (days, hours): Monday-Friday, 19 hours to be determined

Salary Range: A-75

Salary: Steps 1 - 6, $1,973 - $2,518 per month (prorated)

Shift Differential:

Health & Welfare: Employees working less than fifty (50%) percent are not eligible for health and welfare benefits. The District participates in the Public Employees’ Retirement System (PERS), State Teachers’ Retirement System (STRS) retirement programs, and MetLife Social Security Alternative Plan. *Note Salary and Health & Welfare Benefits are subject to change

Department: Public Safety

Open Date: 02/27/2019

Closing Date:

Open Until Filled: Yes

Basic Function/Overview:
Under general supervision, maintains a safe environment for students, staff, faculty, and campus visitors by patrolling grounds and other College property; enforcing College parking regulations and the California Vehicle Code; providing assistance to students, staff, faculty, and campus visitors. Serves as a first responder and liaison to local authorities, including the County Fire Department and County Sheriff's Department. The Public Safety Department is a 24-hour year-round operation.

Receives general day-to-day supervision from a Public Safety Sergeant. Incumbents also receive oversight and direction from the Chief or Deputy Chief of Public Safety. Exercises no supervision of staff.

This is the first level in the public safety class series that performs work duties for the College campus; including patrolling grounds and other College property, enforcing College parking regulations, and other duties as described below. Responsibilities require the use of tact, discretion, and independent judgment. This class routinely responds to non-emergency calls for service and may assist in case of emergency.
This class is distinguished from the Public Safety Officer I and II, in that, the latter performs general public safety work within the College campus such as report writing and enforcement of Penal Code. The Community Services Officer (CSO) retains the responsibility to observe and report on matters under their essential functions.

Essential Duties/Major Responsibilities:

1. Patrols assigned routes to enforce parking and related traffic regulations; assists in the safe parking and movement of vehicles; issues citations; places vehicle boots on tires if warranted.
2. Issues non-moving parking citations for violations observed.
3. Collects parking and parking permit fees; advises patrons of parking fees; performs cashier functions such as receiving payments, making correct change, and reconciling receipts and cash at the information kiosk.
4. Picks up and transports currency, at management direction, from various sites and locations to the campus vault.
5. Responds to questions and complaints from the public or refers to supervisor, as necessary.
6. Assists students, staff, and faculty with keys locked in vehicles, disabled vehicles, and related vehicle issues such as dead batteries on College property and adjacent public roadways.
7. Reports safety issues, hazards, and needed repairs to the appropriate department.
8. Reports traffic accidents and criminal activities, or related occurrences, to the appropriate staff.
9. Operates and maintains specialized equipment, including but not limited to, police radios, hand-held citation devices, and traffic cones/barricades.
10. Assists in controlling traffic and crowd control at accident scenes or other emergency situations as needed.
11. Escorts responding Emergency Medical Service and Fire vehicles to medical assist calls on College property and adjacent public roadways.
12. Assists other departments as needed; class postings after hours; assists with street closures and other special events.
13. May assist in the Student Escorts program, as needed, to provide services for the campus community.
14. Creates and posts signs throughout the campus to indicate direction, events, notices, or warnings.
15. Maintains accurate records, log sheets, and files; submits copies of citations to appropriate staff; prepares related daily and monthly reports.
16. May assist in operating, maintaining, and performing basic repairs on parking equipment and meters; may represent the College with related vendors.
17. Learns and applies emerging technologies, as necessary, to perform duties in an efficient, organized, and timely manner.

Other Duties:

Performs other related duties as assigned.

Knowledge Of:

1. Functions, principles, and practices of parking enforcement activities.
2. Understand, interpret, and apply applicable codes, regulations, policies, technical processes, and procedures, including California Vehicle Codes and parking ordinances.
3. Principles of conflict resolution.
4. Techniques of First Aid, CPR, Automated External Defibrillator, and use of Law Enforcement Medical Kit.
5. Operating a motor vehicle in a safe manner under patrol conditions.
6. Safety practices and equipment related to the work.
7. Basic principles of record keeping.
8. Modern office practices, methods, and computer equipment.
9. English usage, grammar, spelling, vocabulary, and punctuation.
10. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, students, and College staff, including individuals of various ages, abilities, socio-economic and ethnic groups.
11. Cash control principles and techniques.

Skills and Abilities:

1. Memorize codes, names, campus locations, and other information.
2. Read and interpret maps and other pertinent documentation.
3. Interpret, apply, and explain policies, procedures, and regulations.
4. Assess situations while remaining calm and using sound, independent judgment.
5. Maintain accurate records and files.
6. Safely and effectively use and operate specialized equipment required for the work.
7. Operate modern office equipment including computer equipment and software programs.
8. Use English effectively to communicate in person, over the telephone, and in writing.
9. Understand scope of authority in making independent decisions.
10. Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
11. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
12. Effectively resolve problems, both in person and over the telephone, involving diverse individuals and situations, situations may often be confrontational or stressed.

Minimum Qualifications/Education & Experience:

Equivalent to the completion of the twelfth (12th) grade and one (1) full-time equivalent year of related experience involving public contact, or customer service.


Preferred Qualifications:

College credit from a regionally accredited college in public safety coursework and parking control related services preferred.

Certification that the incumbent has completed the training for meter and permit machine maintenance and repair through a College approved vendor will qualify incumbents for an increased pay grade.

License(s) & Other Requirements:
Possession of, or ability to obtain, a valid California Driver’s License by time of appointment. As a condition of continued employment, within sixty (60) days of employment: 1. Possession of, or ability to obtain, a Pepper Spray certification. 2. Possession of, or ability to obtain, a College Security Officer Training certification. 3. Possession of, or ability to obtain, and maintain an American Red Cross First Aid and CPR certification or equivalent College-approved certification. 4. Complete and pass an Automatic External Defibrillator course.

Working Environment:
Incumbents work indoors and outdoors and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Incumbents may interact with upset staff and/or public and private representatives, and contractors in interpreting and enforcing departmental policies and procedures.

Physical Demands:
Must possess mobility to work in the field; strength, stamina, and mobility to perform light physical work, to climb and descent vehicles, and to operate varied tools and equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment. Incumbents in this classification occasionally bend, stoop, kneel, reach, climb to perform work and inspect work sites. Incumbents must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds.


Instructions re: Confidential Letter of Recommendation:

Conditions of Employment:

Official offers of employment are made by Mt. San Antonio College Human Resources and are made contingent upon Board approval. It is also required that a final offer of employment will only be made after the candidate has successfully been live-scanned and clearance for employment is authorized by Human Resources. Costs for live-scan services shall be borne by the candidate.

Notice to all prospective employees - The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Administrative Procedure 3518, titled Child Abuse Reporting, as a condition of employment.

As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Mt. San Antonio Community College Annual Security Report is available here:

The person holding this position is considered a ‘Responsible Employee’ under Title IX of the Educational Amendments Act of 1972 and is required to report to the College’s Title IX Coordinator all relevant details reported to him or her about an incident of alleged sexual misconduct including sexual harassment, sexual assault, dating and domestic violence and stalking.

Examination Requirements:

Typing Certificate Requirements:

Application Procedure:

Complete application packets will be accepted until the position is filled; however, those submitted by 11:59 p.m. (PST) on March 25, 2019, are assured consideration.
Applicants must submit all of the following materials online at to be considered for this position:
1. A Mt. San Antonio College online application.
2. A cover letter describing how the applicant meets the required education and experience.
3. A detailed résumé that summarizes educational preparation and professional experience for the position.
4. College and/or university transcripts showing the awarded/conferred degree (if applicable) are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.

Special Notes:

Please note: A confirmation number will be assigned when your application packet indicates the supplemental questions have been answered and a document has been attached to each required link. Assistance with the online application process is available through Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: [email protected].

DO NOT include photographs or any personal information (e.g. D.O.B, place of birth, etc.) on your application or supporting documents.

TRAVEL POLICY: Costs associated with travel in excess of 150 miles one way from residence for the purpose of an interview will be reimbursed up to a $500 maximum (per position recruitment). Relocation costs will be borne by the successful candidate. Travel reimbursement claims must be submitted no later than 30 days following the interview date.

Foreign Transcripts:

Foreign Transcripts: Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.


Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: [email protected].

Selection Procedure:
A committee will evaluate applications, taking into account breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview. Interviews may include a writing sample, committee presentation, and/or performance test. The start date will be following Board approval and receipt of live scan clearance.

Special Instructions to Applicants:

To be guaranteed consideration, it is the applicant’s responsibility to ensure that all required materials are received before the initial screening date and time indicated on the job posting. Incomplete application packets will not be considered. All application materials will become College property, will not be returned, and will not be copied. Please visit our employment website at to complete and submit your application for this position.

Letters of Recommendation
Confidential letters of recommendation are not accepted for this position. All letters of recommendation must be uploaded to the application.

EEO Policy:
The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics.

Conflict of Interest:
Conflict of Interest

Cancel RTF Policy:
We reserve the right to reopen, re-advertise, delay, or cancel filling this position.

To apply, visit:

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Job No:
Posted: 2/28/2019
Application Due: 2/28/2031
Work Type: