Posting Number: SRGV3798
Number of Vacancies: 1
Location: Edinburg, Texas
Department: School of Medicine/ SOM Information Technology
FLSA: Non-Exempt

Scope of Job:
To provide support for clinical applications and clinical education systems including, but not limited to responding to incidents and service requests pertaining to, conferencing systems, computer software and hardware issues. Provide technical support on compliance software as well as clinical software such as Athenahealth and Complytrack, among others.

Description of Duties:
• Provides support for clinical applications and clinical education systems including end users computing resources.
• Communicates with end users, assisting employees with technical troubleshooting, documenting issues, troubleshooting various applications, following standard support procedures, and determining and documenting resolutions.
• Works closely with clinical IT staff to understand the short and long-term plans, elicit requirements, works with others to identify and implement technology solutions to support plans.
• Assists users with the use of computers and conferencing systems, and provides solutions in resolving technical issues.
• Provides support for instructional systems including computer installation, maintenance, and repairs.
• Assists in performing the analysis, development, and testing of systems and procedures and makes recommendations as necessary.
• Responds to service calls, either on-site, off-site, or by telephone, in technical issues.
• Provides proactive response to or escalate the resolution of the electronic medical record applications issues.
• Maintains understanding and support of the electronic medical system as well as keeping abreast with developing technology and its relationship to other information systems, both internal and external to the clinics.
• Performs other duties as assigned.

Supervision Received:
General supervision from assigned supervisor.

Supervision Given:
Direct supervision of assigned staff.

Required Education:
Associate’s degree in a related field from an accredited university.

Preferred Education:


Required Experience:
Two (2) years’ experience relating to computer hardware/software. Related experience may be substituted for education on a one to one basis.

Preferred Experience:

Use of standard office equipment.

Working Conditions:
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Exceptional planning and organizational skills.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 03/01/2019
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
UTRGV is an Affirmative Action/Equal Opportunity Employer that strives to hire without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. UTRGV takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Special Instructions to Applicants:
Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

*Date of Birth

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please do not hesitate to contact us at (956)665-2451 and/or [email protected]

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.

To apply, visit

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