Associate Vice President, Business Services
Associate Vice President, Business Services
George Mason University Auxiliary Enterprises is seeking a highly motivated, innovative and ambitious individual to join the team as Associate Vice President, Business Services. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.
Reporting to the Senior Vice President for Finance and Administration, the Associate Vice President, Business Services manages the university’s business services and auxiliary functions, develops business and marketing plans, performance goals, and metrics for the successful operation of Auxiliary Enterprises. Auxiliary Enterprises management includes EagleBank Arena, Card Office, Dining, Licensing, Mail, Print, Retail, Student Centers, and Vending services. The Associate Vice President serves as the primary liaison with contractual partners, working closely to oversee and support operations, while ensuring contractors meet performance indicators as specified in vendor agreements. The incumbent will direct all Auxiliary Services activities including researching, exploring and initiating new opportunities for the university, implementing administrative procedures and systems to evaluate existing revenue generation and financial models, and coordinating the accounting and reporting for budgeted revenue. The Associate Vice President will also support key university growth and efficiency efforts for the Senior Vice President and other university leaders.
Additional responsibilities include:
- Serves as a University point person for business development and supervision of various functions within Auxiliary Enterprises and Business Services, including Accounting and business operations, information technology, marketing, payroll, budgeting, foods purchasing, and emergency planning.
- Advises the Senior VP for Finance and Administration on matters related to program budgets, capital planning, the financial impact of initiatives on existing resources, and opportunities to enhance revenues and decrease expenses.
- Oversees business operations, procedures, and practices, including long-term planning and business development for the university.
- Leading and serving on university and unit committees focused on strategy and policy.
- Negotiates various university-wide contracts.
- Cultivates a common purpose and teamwork among the various units and ensures timely and effective communication.
- Promotes an environment that is ethical, civil, respectful, inclusive, and welcoming.
- Develops effective and collaborative partnerships with entities internal and external to Auxiliary Services and the University.
- Leads and enables key strategic projects for the Senior VP for Finance and Administration, as well as for the university, as needed.
- Serves in leadership and project management roles with and participants in cross-organizational task forces, including University and private partners as it relates to the university mission.
- Facilitates cooperation between academic/non-academic Joint Venture Partnerships/Mason Initiatives.
- Provides financial management, planning, forecasting, revenue generation, development of processes, and safeguards that help enable successful financial execution of new and current business related ventures.
- Participates in the University’s Master Plan initiatives to begin developing long term strategic planning and investments required to increase revenue streams, improve financial ratios, increase reserves, and support capital improvements.
- Monitors Auxiliary Service budgets and provides direction for the planning and promotion of services and for the establishment of an ongoing program of customer service for students and professional development of support staff.
- Administrative responsibilities including scheduling, budget control, inventory management, contract administration, and supervision of staff, graduate assistants, or student interns.
- Develops sophisticated consulting-style project team to support key university opportunities and endeavors. Conducts studies of process efficiency to improve college operations and cost effective resource utilization of administrative support services in assigned areas. May research, plan, implement, and/or support such key efforts and improvement efforts.
- Develops strategic and operational objectives, in collaboration with other applicable staff, to ensure a focused approach for the future.
- Provides leadership and guidance to the University’s other Auxiliary units.
- Develops informative, understandable presentations of administrative and business services activities and services as needed.
- Provides advice and counsel to the Senior VP on policy issues, employee and labor relations matters, and related litigation.
A Master’s degree in a management-related discipline, or equivalent education and experience, and at least ten years of progressive management experience including budgetary and financial management are required. Experience in management consulting or similarly complex efforts is desired. The ideal candidate will possess knowledge of dining and food service operations, and university auxiliary services; the ability to develop and maintain strong vendor relationships, promote productive relationships with the student, campus, and business communities, and work closely with other university departments, often requiring persuasive communication; experience negotiating and managing contracts; and the ability to work effectively with the unit directors to develop a clear set of program priorities and time lines. In addition, candidates should possess demonstrated experience with leadership of large-scale transformation efforts; hiring, mentoring, and developing rising leaders; and knowledge of complex qualitative and quantitative analytics and decision modeling.
Candidates will also possess:
- Demonstrated commitment to wise stewardship of resources;
- Demonstrated experience with organizational change management;
- The ability to translate institutional goals and objectives into sound and executable strategies and plans;
- Exceptional leadership skills and the ability to encourage teamwork, motivate others, and get results;
- Demonstrated analytical skills including knowledge of finance, economics, management and global issues;
- Outstanding interpersonal, oral and written communication proficiency; and
- Experience with strategic planning and project management.
In addition to the above, the following characteristics and attributes of an ideal candidate were consistently identified by George Mason University stakeholders:
- Communicative, transparent work style and ability to engage a wide array of stakeholders in dialog about key functions and ongoing management of Auxiliary Enterprises.
- Commitment to customer service and an ability to implement effective customer service programs through front-line staff.
- Serve as an ambassador for Auxiliary Enterprises, working positively with all academic and administrative units on campus.
- Maintain a competitive outlook, constantly scanning for trends and evolving preferences that impact auxiliary operations on campus.
- Possess an understanding of organizational dynamics with an ability to work through the complex and sometimes political landscape of a large public institution.
- Demonstrate a knowledge of facilities management, including space management, capital planning, and renovations.
- A commitment to the professional development of staff and the ability to delegate responsibilities effectively to staff in order to engage them in the campus community.
- Effectively use assessment tools to measure the success of programs and services, and ability to make changes based on relevant data.
Special Instructions to Applicants:
For full consideration, applicants must apply for position number FA83Cz at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.