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Vacancy ID S2401 Job Title PROGRAM DIRECTOR FOR CASE MANAGEMENT Department Case Management School/Parent Organization Student Affairs and Campus Life Division Student Affairs and Campus Life Employment Category Parttime-Regular Anticipated start date 03/04/2019 If temporary, expected end date Hours per week 37.5 Weeks Per Year 48.00 Normal Start Time 08:30 Normal End Time 17:00 Position/Job Summary

Eleven-month position to oversee the case management program that provides intervention for students identified as at risk due to concerns about the student’s general well-being or about specific behaviors that may be disruptive, threatening, or otherwise harmful to the student or campus community. Provide leadership for the ICare Team and coordinate the services of various offices and programs involved with identifying students in need of case management, intervention and follow-up. Manage the development and implementation of outreach programs regarding the ICare Team to the College community, and establish and maintain collaborative and consultative working relationships within the local and college communities. Oversee data collection, analysis and reporting.

Position/Job Responsibilities

1. Oversee a case management program for students at risk and serve as the key contact for college community members with concerns about student behavior, both in and outside of the classroom. Oversee the gathering of relevant information for all cases and conduct investigations.

2. Supervise the work of the Case Manager and Program Assistant positions.

3. Supervise the work of a student worker staff that cover 37.5 hours per week of the office operation.

4. Conduct initial screenings and assessments to determine student’s needs and formulate and recommend case action plans.

5. Maintain ongoing relationships with identified students consistent with case action plans.

6. Respond to or ensure appropriate response to urgent concerns about identified students during business hours.

7. Serve as the ICare Team Chairperson and team member. Lead team case review meetings and prepare all necessary case logs and agendas. Oversee the coordination of ICare communications.

8. Provide supervision and oversight to the Resident Director staff within the Office of Residential Life in their role of outreach, engagement and follow up with students of concern. Run weekly case review meetings with the Residence Director staff.

9. Provide timely updates to the ICare Team and other members of the campus community regarding student cases.

10. Initiate parental/emergency contact as allowed through Family Educational Rights and Privacy ACT (FERPA).

11. Manage all student information and records utilizing a database system and provide hard copy as needed. Ensure the timely processing and assigning of reports and maintenance of online files related to student follow up.

12. Provide support to students seeking return to the college from SOC related circumstances.

13. Create and maintain a quality improvement process for the ICare Team. Develop outcome measures to demonstrate areas of success and areas in need of improvement. Develop and write the annual report and provide an analysis of collected data.

14. Oversee the coordination and participate in training for the ICare Team. Develop and implement a comprehensive training and outreach program for the campus community, and serve as the primary resource providing workshops, presentations, and consultations.

15. Develop and maintain cooperative and collaborative relationships with representatives of academic departments, student services, and students with regard to ICare policies and procedures. Serve as primary liaison for the campus regarding ICare issues and concerns.

16. Develop and maintain relationships with resources in the local community that support students with mental health needs.

17. Explore opportunities to recruit, train and supervise graduate interns.

18. Maintain membership in professional organizations and continue professional development to remain current with national practices and standards.

Position/Job Qualifications

Master’s degree in Social Work, Counseling or related field and a minimum of four years experience working in a counseling or mental health setting required; extensive experience in case management, mental health and threat assessment; ability to cultivate an inclusive, diverse and welcoming environment; ability to treat all people equitably and with a sensitivity and awareness to cultural difference; demonstrated ability to hold others accountable for behavior that is supportive of a community that is diverse and inclusive; excellent interpersonal, organizational, supervisory, analytical, written, and verbal communication skills; knowledge of higher education and disabilities law; ability to manage multiple projects simultaneously with meticulous attention to detail, work independently, and develop and maintain effective working relationships are required.

Experience working with a diverse student population with mental illness, substance abuse, or other disabilities; experience working on a BIT Team or similar entity; and experience working with conduct management computer systems are preferred.

EEO Statement

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Instructions for submitting your application:

Interested applicants must apply online at and attach a resume, cover letter, and list of references. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.

Work authorization (select one): Visa sponsorship is not provided for this position Department description College Description

At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at

Market Hiring Range $68,000 to $74,000 FLSA Status Exempt Is this position eligible for benefits? Yes Quick Link Documents Needed to Apply Required Documents
  1. Resume
  2. Cover Letter
  3. Reference List
Optional Documents
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    Job No:
    Posted: 2/27/2019
    Application Due: 3/27/2019
    Work Type: