EDP Systems Analyst II - Full time , fully benefited, AFSCME Unit 1 position

Job description

EDP Systems Analyst II - Full time , fully benefited, AFSCME Unit 1 position

About Greenfield Community College:


Greenfield Community College is located in the beautiful and historic Pioneer Valley of western Massachusetts, between the foothills of the Berkshire Mountains and the fertile farmland of the Connecticut River watershed. GCC is a public community college serving over 4,800 people annually in credit courses and credit-free workshops. Known for the caring and supportive attitude of the faculty and staff, and for the broad support it enjoys from the surrounding community, the college is fully accredited by the New England Association of Schools and Colleges. In addition to a strong Liberal Arts focus, the College offers a wide variety of innovative and successful programs including Gender and Women's Studies, Fine Arts, Nursing, Renewable Energy, and Outdoor Leadership, as well as varied learning environments, from traditional classrooms, to distance learning, peer tutoring, one-on-one faculty-student advising, workforce development, and learning communities that cater to specific needs and interests. Close to fifty percent of Greenfield Community College students transfer to four-year colleges, and it is Smith College's largest source of community college transfer students. Much of the College has undergone a multi-million dollar renovation that incorporates universal design principles to meet the needs of all our students. Greenfield Community College actively encourages and provides opportunities for leadership and professional development.

Job Description:


The Information Technology team serves the college community by providing high quality access to and assistance with all technology-based platforms and tools in support of both academic and administrative operations. The IT team provides the college with a secure and reliable network infrastructure and server environment, end-user hardware such as PC and Mac desktops and laptops, shared network printers, administrative applications for finance and student information systems, video and audiovisual services in classrooms and event spaces, and technologies for teaching and learning. The IT team is committed to providing the College with the highest level of service and support possible, to ensure student academic success and smoothly running administrative operations.


Working within the Information Technology (IT) team and reporting to the Chief Information Officer, the SA II is responsible for delivering Tier II desktop support, conducting asset management duties in order to maintain an accurate hardware equipment and software licensing inventory; and providing administrative support for IT purchasing and contracts. In addition, the SA II will work in cooperation with other IT support personnel to establish desktop management platforms; create software update and patch schedules; support information security measures and strategies, and to monitor and triage Help Desk tickets as well as provide occasional Help Desk backup coverage.

EXAMPLES OF DUTIES (with approximate % of time):

Asset Management (50%)

  • Maintain an accurate and up-to-date inventory of the College's IT hardware assets (including desktops, laptops, printers, servers and network hardware) and work with the CIO and other network and desktop support personnel to establish procedures for managing the inventory throughout the hardware lifecycle.
  • Maintain an accurate and up-to-date inventory of the College's software license assets and work with the CIO and purchasing to ensure timely, appropriate and accurate software licensing.
  • Establish endpoint hardware standards for the College, and ensure periodic reassessment as appropriate.
  • Manage the College's endpoint (desktop and laptop) rotation plan to refresh all desktops and laptops on a four to five year schedule.
  • Provide purchasing support for all hardware and software purchases and assist the CIO in budget tracking.
  • Establish and maintain a Print Management program for the campus, including tracking and managing all printers and print jobs.
  • Maintain an accurate and up-to-date inventory of the College's IT-related service contracts including tracking renewals and assisting the CIO and Purchasing in negotiating pricing and contract terms.
  • Work with the CIO and Purchasing to review lease and support options for multi-function devices.

Desktop Support and Management (40%)

  • Provide Tier II desktop support for hardware and software troubleshooting and maintenance
  • Work with other desktop support team members to assess, test and establish standard desktop management tools and methods for upgrading, updating, patching, securing, and configuring endpoints.
  • Work with other desktop support team members and the CIO to establish and enforce endpoint (desktop and laptop) information security standards
  • Train Tier I desktop support personnel and students in proper support and maintenance methods and procedures.
  • Maintain documentation on standards and procedures to secure and maintain endpoints (desktops and laptops).

Help Desk Ticket Maintenance and Backup (10%)

  • Conduct twice daily triaging of Help Desk tickets to ensure timely assignments and follow ups
  • Run reports on Help Desk tickets and resolutions
  • Provide occasional back up Help Desk support as needed.



  • At least (A) three years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least one year must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below:
    • An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*
    • A Bachelor's or higher degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*
    • A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*
    • An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.
    • Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

  • Detail oriented organizational skills with a high degree of accuracy.
  • Ability to work independently and meet deadlines.


  • Proficient with standard PC and Mac software suites such as MS Office, Adobe and Google products.
  • Solid understanding of PC and Mac hardware and configuration options.
  • Working knowledge of networks, TCP/IP and Active Directory.
  • Ability to read, write and comprehend the English language.


  • Bachelor's degree in a related field and at least two (2) years technology support experience or Associate's Degree in a related field and at least (3) years technology support experience.
  • At least 2 years supporting PC and Mac desktops and laptops in a networked environment.
  • Experience working with hardware purchasing, IT contracts and/or budgets.
  • Demonstrated commitment to cultural diversity.
  • ITIL, Microsoft or Google certified.


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:


Standard hours are 8 a.m. - 4 p.m. This is position will require some night and weekend hours for system maintenance.

GRADE AND SALARY: Grade 21: $2,273.42 bi-weekly. (Candidates may qualify for placement beyond entry-level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Executive Director of Human Resources.)

START DATE: March 31, 2019

Application Instructions:


In order to be considered for this position, you must submit your credentials online. Create a Greenfield Community College account by clicking on the APPLY NOW tab below. You will be able to upload the following documents, which are required for consideration:

  • Resume
  • Cover letter
  • Contact information for 5 professional references

When preparing your cover letter and resume, please refer to the minimum and preferred qualifications and, if applicable, include an equivalency statement.

Applications accepted up to and including March 15, 2019.

Applications received after March 15, 2019 MAY be considered until the position is filled.

Successful completion of a CORI check WILL be required as a condition of employment.

See the FAQs for using our online system. Please contact us if you need assistance applying through this website.

Already have a Greenfield Community College Employment Account? Login to your account to add documents or update your account.

*Greenfield Community College is proud to value diversity in our community of faculty, staff and students and is an Equal Opportunity/Affirmative Action employer.*


To apply, please visit https://gcc.interviewexchange.com/jobofferdetails.jsp?JOBID=107751

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Job No:
Posted: 2/26/2019
Application Due: 4/15/2019
Work Type: