Supervisor, Telephony & Video
Job location: Charlottesville, VA
Employment Type: Full-time
Posted data: 2019-04-01
The University of Virginia's Information Technology Telephony and Video Services team is responsible for providing robust and reliable communications services in support of the administrative, research and educational endeavors of the University of Virginia. Each position within the group encompasses researching, testing and implementing technology to support and provision these services.
This Supervisor of Telephony and Video Services position functions as the team technical lead and architect within the group, providing functional and empirical analysis related to the planning, design, installation and implementation of the University's central Telephony and Video Services.
The Supervisor of Telephony and Video Services is expected to organize cross training within the team, delegate and assign tasks and responsibilities where and when necessary and appropriate, and assist team members in their professional development. The Supervisor of Telephony and Video Services will seek assistance from management when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems or risks arise. Good judgement is essential as the impact of errors can be substantial, potentially affecting the productivity of students, faculty and staff university-wide.
As a Systems Engineering position, the Supervisor of Telephony and Video Services is responsible for technical documentation, monitoring and managing service performance, resolving complex problems, as well as anticipating and mitigating potential failures and attacks to ensure the availability and security of all components of central telephony and video service infrastructure. Engineers work with end users, departments and vendors to resolve capacity, hardware/software and security issues. Engineers are also required to participate in an on-call rotation which provides 24X7 coverage. Good verbal and written communication skills are essential to provide excellent customer service.
For questions regarding the position or application process contact Zach Harpine at [email protected].The University of Virginia, including the UVA Health System and the University Physician’s Group are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.