Counselor, Student Accounts

Job description

Employment Opportunity

The College encourages and supports employees who seek to pursue internal positions and promotional opportunities. Current employees should apply online and contact the Office of Human Resources, if interested in applying for an open position.

Job Detail

Campus Location Boston Campus Working Title Counselor, Student Accounts Description

This position reports to the Associate Director of Student Accounts and plays a crucial role in the counseling of students, parents, and other stakeholders in all areas of Student Accounts/Billing as well as introductory information related to financial aid and financing an Emerson education. This position is part of a five person team and assists with the daily operations and may lead special projects and initiatives.

Primary Duties, Responsibilites, and Tasks Required Knowledge, Skills, and Education (including hardware, software, and equipment)

• Ability to understand college policies and regulations;
• Prior experience using an enterprise system such as Banner, PeopleSoft, or similar;
• Excellent Microsoft Office skills;
• Commitment to and ability to work with diverse populations;
• Ability to work in a fast-paced office;
• Strong team player and effective communication skills.

Preferred/Desirable Knowledge, Skills, and Education (including hardware, software, and equipment)

Bachelor’s Degree or equivalent experience.
1-3 years of experience in higher education. Knowledge of financial aid, admission, student accounts, or student services; Experience working with diverse student populations.

Required Prior Work Experience

Bachelor’s Degree or equivalent experience.
At least one year of experience working within higher education or customer service field. Prior experience in the areas of: financial aid, registration, and/or student accounts office is a plus.

Special Instructions to Applicants Diversity Statement

Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society.

Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: [email protected]

Annual Clery Report

In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Union Non-Union Compensation

Compensation is commensurate with experience and qualifications. Emerson College also offers a comprehensive benefits package.

Benefits Package

Information on Emerson College’s benefits package can be found here.

Classification Title Entry IC Salary Grade 14 Classification Code C1 Job Duties

Individual Work Activities

Counseling – Counsel prospective students, current students and parents (and others in the Emerson community) regarding payment of bills, payment plans and educational options, as well as introductory information related to financial aid. Excellent customer service skills and the ability to work with students and parents in a friendly, courteous manner.

Job Duties

Individual Work Activities

Assist the office team in the daily operations included, but not limited to, processing payments and the collection of accounts receivables ensuring compliance with institutional as well as federal policies. Outreach and communications may be via phone, email, or in person. This position also assists with data entry of payments and may be trained in health insurance procedures as well as Perkin Loan procedures.

Job Duties

Individual Work Activities

Process weekly student refunds which are electronically shared with Finance; Assist with accuracy check of student refunds questioning when appropriate; Run the Title IV report which outlines all students’ accounts with Title IV aid, confirm all refunds are processed in a timely manner and comply with Title IV regulations.

Job Duties

Individual Work Activities

The ability to propose change to current policies and procedures to increase productivity. Be a strong team player when it comes to suggestions for improvement and be a value-added staff member in implementation of changes.

Job Duties

Individual Work Activities

Oversee all our monthly payment plans. Act as a liaison between Emerson and Touchnet to assure the best customer service experience.

Posting Detail Information

Requisition Number FY11/120998STFF Open Date Close Date Requisition Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents Required Documents
  1. Resume or CV
  2. Cover Letter
Optional Documents




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    Job No:
    Posted: 2/26/2019
    Application Due: 4/2/2019
    Work Type: