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FCC Hospital Service Access Float

Employer
Duke University
Location
Durham

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Job Details

Auto req ID
109359BR
Duke Entity
PRMO
Job Code
4500 FINANCIAL CARE COUNSELOR
Job Description
THIS IS A PART TIME POSITION
  • Identifies, admits, schedules, registers and pre-registers patients with accurate patient demographic and financial data.
  • Meets or exceeds data quality goals.
  • Explain all required r registration and billing forms and obtain signatures where applicable
  • Verifies insurance benefits using our electronic insurance verification system and/or contacts payors via website or phone.
  • Assigns the correct coverage on the patient’s account.
  • Completes Medicare Secondary Payer Questionnaire (MSPQ)
  • Collects point of service payments.
  • Meets orexceeds collection goals.
  • Creates estimates for upcoming services when applicable.
  • Arranges payment plans and offers financial assistance when applicable.
  • Reconciles daily cash deposit
  • Performs duties necessary to ensure all accounts are processed accurately and efficiently.
  • Greets and provides assistance to our patients and visitors
  • Exhibits the DUHS Values (E (Excellence, Safety, Integrity, Diversity and Teamwork) at all times while on duty.
  • Explains policies and procedures and resolve problems.
  • Gather necessary documentation to support proper handling of inquiries and complaints.
  • Explain bills according to PRMO financial assistance policies.
  • Resolves claim edits
  • Researches denials and remedy expediently.
  • Completes a non-covered waiver form for patients considered out of network and receiving services at a reduced benefit level.
  • Completes waive for non-authorized services
  • Obtain authorizations based on insurance plan contracts and guidelines.
  • Document the billing system according to policy and procedure.
  • Enter and update referrals a as required.
  • Assists with departmental coverage as requested.

  • Required Qualifications

    Education:
  • Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred.
  • Additional training or working knowledge in related business will be considered.

  • Experience:
  • Two years’ experience working in hospital service access, clinical service access, physician office, or billing and collections, or an Associate's degree in a healthcare related field and one year of experience working with the public, or a Bachelor's degree and one year of experience working with the public are required.

  • Degrees, Licensure, and/or Certification:
  • None required

  • Knowledge, Skills, and Abilities:
  • Excellent communication skills, oral and in writing.
  • Ability to analyze data, perform multiple tasks and work independently.
  • Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
  • Must be able to understand and comply with policies and procedures.

  • Distinguishing Characteristics of this Level:
  • This position is deemed “essential”.
  • Essential staff are expected to report to work during inclement weather.
  • This position is responsible for high productivity, generated accurately in accordance with established business processes or regulatory requirements.
  • Bedside registration is performed in the Emergency Department and on the inpatient units.
  • This position requires long periods of walking, standing and sitting.
  • This position requires working knowledge of compliance principles.
  • Job allows the opportunity to work independently.
  • The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.
  • Employees may be directed to perform job-related tasks other than those specifically presented in this description.

  • Location
    Durham
    Requisition Number
    401550444
    Position Title
    FCC Hospital Service Access Float
    Shift
    Rotating
    Job Family Level
    C1
    Full Time / Part Time
    PART TIME
    Regular / Temporary
    Regular
    Department Name
    HOSPITAL SERVICE ACCESS FLOAT
    Minimum Qualifications
    Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.Education

    Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.Experience

    Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.Degrees, Licensures, Certifications

    None required

    Organization

    Read our Diversity Profile History

    Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

    As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

    Duke maintains a historic affiliation with the United Methodist Church.

    Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

    Mission Statement

    Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

    “To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

     “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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