Job description

Auto req ID
Duke Entity
Job Code
Job Description
Duke University Job Description
DHTS Application Analyst (Maestro Care Ambulatory)
Job Title DHTS Application
Occupational Summary
The Maestro Care Ambulatory Application Analyst is primarily responsible for the development, deployment, training, post-implementation support, product design and testing cycles of the Maestro Care Electronic Health Record (EHR).  This includes planning, performing, managing, and supporting identified Maestro Care EHR users in the enterprise environment.
Work Performed
Level 2
In addition to the duties described for the Level 2 will:

  • Provide identified liaison services between Epic and identified Maestro Care EHR application, deployment, and development staff.  Assist in the creation and execution of deployment tasks, clinical workflow interpretation, and participate in Maestro Care EHR application build, testing, and support.  Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, via phone or email and via training classes. 
  • Act as a Maestro Care EHR application expert for base functionality.  Update test plans to account for testing of new features with all releases. 
  • Assist in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care EHR.  Updating test plans to account for testing of new features with all releases. 
  • Work with others on the Application Support team to support maintenance of user access to Maestro Care EHR systems and track changes.
  • Provide both business and after hours on-call support for issues pertaining to production: including the analysis, prioritization, and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing, and interface enhancements
  • Perform in-depth analysis of end-user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisionsProactively complete assigned Maestro Care application deployment(s), management and testing tasks within a defined timelineBuild, test, and debug Epic application(s) to ensure the system meets end-user requirements Responsible for writing and executing test plans, documenting and resolving defects within Quality CenterDocument system and user procedures as necessary within ServiceNowMakes oral and written presentations to project teams, management, and other departmentsCoordinates and operationalizes simple to complex projects with directionIdentifies areas for procedural improvements. Provides detailed specifications describing functions to be automated
  • Work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with regulatory requirements
  • Provide oversight within identified development and production support meetings, reviews, and design sessions as assigned 
    Required Qualifications at this Level
    EPIC ASSESSMENT: Candidates for this position may be required to
    complete a formal Epic assessment as part of the hiring process. The assessment
    is designed to identify candidates whose skills most closely align with the
    position requirements. 

    Education Training
    Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.

    LEVEL 2: Epic certification or proficiency in an area of application support of a technical or support nature required within a timeline defined by Maestro Care policies and procedures.
    Level 2: Three to five years of related experience is strongly recommended

    LEVEL 2: In addition to the KSAs described for the Level 1, the Level 2 will demonstrate:
    Knowledge of project management to manage deliverables
    Design specifications for information systems
    Implementation of information systems
    Maintenance of information systems
    Quality assurance (may be required)
    Adult learning and training methods (may be required)
    The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
    Requisition Number
    Position Title
    Job Family Level
    Full Time / Part Time
    Regular / Temporary
    Department Name
    Minimum Qualifications
    Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.Education

    Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.

    LICENSE/CERTIFICATION: LEVEL 2: In addition to the requirements described for Level 2 requires: Certification in an area of application support of a technical or support nature preferred. Level 2, requires Certification in an area of application support of a technical or support nature strongly preferred.

    Level 2 - Two years of related experience is required. 

    Degrees, Licensure, Certifications 




    Diversity Profile: University



    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 2/25/2019
    Application Due: 5/27/2019
    Work Type: