Director, Housing and Residential Education

Job description

Orange Coast College


Director, Housing and Residential Education

Job# OM-019-19

Salary: $98,599.00 - $131,038.00 Annually

Deadline: 03/25/19


Full job description and OFFICIAL application available ONLY at:



Directs, plans, and provides strategic management for residential education, housing operations and related services. Oversees, and manages the residential education program to support a vibrant residential student living and learning environment that enhances and contributes to student growth, development and success.  Develops and implements support structures, systems, and services that promote student participation, equity, and success.  Oversees and monitors residential community standards and campus-wide student conduct investigations and disposition of complaints.  Ensures student conduct processes and procedures are followed per Coast Community College District policies.

Distinguishing Career Features

The Director, Housing and Residential Education serves in a specialized leadership capacity working collaboratively with college faculty, administration, management and staff to deliver a robust residential student educational program to our enrolled and qualifying student population. The Director, Housing and Residential will be responsible for residential life operations to develop and implement a living and learning community, residential curriculum program to further the educational and social goals of the college and contribute to increased student retention, graduation, and success.  The Director also serves as one of the campus's  designated College Disciplinary Officers.

Essential Duties and Responsibilities 

Specific duties may vary among departments and jobs.  Incumbents typically perform a substantial portion or all of the following kinds of duties: 

• Oversees, directs and implements a comprehensive and high-impact living-learning Residential Education Program for student residents.  

• Establishes seamless partnership and collaboration with private outsourced housing and residential life teams.  Provides on-going assessment and recommendations for improvements and/or changes to the Residential Education Program. Plans for program growth to meet the student population projected through strategic enrollment data analysis. 

• Works directly with relevant campus community employees and stakeholders regarding student community standards and conduct processes.  

• Ensures all students are given due process as outlined in the Coast Community College District Board Policies and Administrative Procedures, primarily BP/AP5500 – Student Code of Conduct.  The Director is also an active member of the Campus Behavior Intervention Team (BIT) and case manages student conduct on campus.                                          

• Develops a residential learning community model to meet the strategic academic and social goals of the college and to connect departments and programs to the residential experience for students of the Residential Education Program; responsible for developing high-impact living-learning communities within the residence halls. 

• Conducts needs assessments and collaborates with academic leadership to identify and provide support services that respond to residential students' needs and interests.  Develops service area goals, action plans, outcomes, and measures of success to maintain an exceptional residential experience for on-campus students. 

• Creates and environment built around Student Learning Outcomes (SLOs), Administrative Unit Outcomes (AUOs) and assessment that leverages opportunities to create an engaging experience for all on-campus students; provides direction on relevant student satisfaction data collection, extraction, findings, and action plans for continuous improvement; prepares and presents data in a variety of communications and/or presentations. 

• Manages the student residential and facility operations; including but not limited to: room assignment processes, residential building/wing openings and closings, and room inventory systems, etc.  Works collaboratively with campus facilities and maintenance and operations' teams. 

• Manages and oversees budget development; manages auxiliary budgets related to housing and residential education; including but not limited to conference services, special events, and space allocation. 

• Develops and ensures essential Resident Education Program operations schedule to include: facility coordination, move-in and move-out calendar and processes, special events, summer operations, on-going maintenance/custodial and facility renovations and building construction. Ensure all communication and dissemination of operations schedule is provided to the campus community and Resident Education Program participants. 

• Creates, manages, and provides oversight for various security systems, processes, policies and procedures for the Residential Education • Program; Collaborate with college Campus Safety Department for implementation of identified security measures. 

• Manages and participates in the Residential Education Program emergency response team. Tracks, monitors, maintains, and implements identified changes for emergency response times, schedule, protocol, post-incident assessment, and training related to emergency response and preparedness for natural disasters, standard on-call situations, and campus emergency procedures that impact on-campus housing students. 

• Manages various systems for data analytics related to student life. Provides recommendations to administration of identified areas to enhance student retention, challenge student attrition, increase transfer opportunity awareness, and provide student engagement opportunities. 

• Works directly with Associate Dean, Title IX & Student Relations regarding student conduct process ensuring that all students are treated fairly and given due process as outlined in the Student Code of Conduct. 

• Assists with crisis intervention, stabilize situations, investigate and resole student concerns and coordinate the notification of appropriate individuals in accordance with the District and college policies, procedures, guidelines and professional judgment.

• Develops service expectations for departmental performance including development of operational controls for events and activities, and the training and supervision of Residential Education Program staff. 

• Researches and presents emerging programs, processes, and technologies that can be used to enhance levels of service to residents living on-campus.  Stays up-to-date on legislation and represents the District at meetings, national and regional conferences, and events.  

• Develops and coordinates on-going Residential Education Advisory Committees with housing and residential life stakeholders. 

• Performs other duties as assigned that support the overall objective of the position.


Qualifications and Physical Demands

Minimum Qualifications


Knowledge and Skills:

The position requires professional knowledge of higher education curriculum, instruction, and the role of residential educational and community development activities/ programs to enhance resident academic success, persistence and retention. Requires knowledge of college services specialization in the principles, practices, and trends in enrollment, student retention, student transferability, and long range student engagement. Requires knowledge of facilities management, including strong housing and residence education programs. Requires analytical and critical thinking skills to derive data driven results and provide analytical results to a large audience. Requires in-depth knowledge of state and federal codes, statutes, and regulations governing California community college student development and instructional support services.  Requires in-depth knowledge and understanding of Title IX laws and rules translated into policies, education, and due processes. Requires knowledge of student programs offering financial assistance, educational programs, community organizations and various resources available throughout the community. Requires knowledge of and skill at negotiating contracts, developing internal and external partnerships to provide a variety of services to enhance the residential student experience. Requires knowledge of and skill at event planning, promotion, publicity, and execution.  Requires knowledge of judicial affairs, adjudication, and skill at developing and conducting in-service training.  Requires well-developed computer skills to use common office productivity applications and emerging technologies for marketing, communications, and reaching out to student populations.  Requires knowledge of various software programs such as, but not limited to: Maxient, Banner Student Information System and related institutional systems. Requires well-developed professional language and writing skills to produce reports and correspondence. Requires well-developed human relations skills to guide others to accomplish tasks, for consensus building and mediation/conflict resolution, conduct investigations, facilitate small group processes, and engage in formal speaking to large and diverse audiences for purposes of education and training. Requires an understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.


Requires the ability to accomplish the objectives of the position.  Requires the ability to exercise sound judgment, manage highly sensitive and confidential information, work independently, and take initiative. Requires the ability to develop and implement a plan for student services, especially related to the program objectives, state, federal and local regulations. Requires the ability to provide leadership for residence life and operations; make sustainable decisions that positively impact the college life experience. Requires the ability to create and sustain a sound housing and residential education business process with an exceptional customer service mindset. Requires the ability to assess and link student-centered programs and services to student learning and retention outcomes. Requires the ability to apply the regulations of the California Education Code and Title IX. Requires the ability to implement, evaluate, and develop training programs and curriculum. Requires the ability to lead, work as part of a management team, to build consensus and collaborative decision and conflict resolution processes.  Requires the ability to apply legal precedent and policies consistently and correctly.  Requires the ability to build, develop, hire, teach and train others and to provide quality services, engaging communities and collaborative relationship throughout the college institution.  Requires the ability to interpret rules and policies as a representative of the District and the spirit of its student activities.  Requires the ability to supervise, delegate, and evaluate staff and program effectiveness and develop alternative action plans.  Requires the ability to manage sources of funding, budgets, expenditures, and maximize financial resources. Requires the ability to develop departmental goals, objectives, and strategic plan(s).  Requires the ability to demonstrate sensitivity to and mutual respect of, a diverse population of students, faculty/staff, and community members. Requires the ability to work cooperatively and productively with internal and external constituencies. 


Education and Experience:

The position requires a Bachelor's degree from an accredited college or university in the college administration or related field and three (3) to five (5) years of direct experience leading and managing an on-campus housing and residential life operation.  A Master's degree in college administration or related discipline is preferred and may substitute for some experience.  Or, any combination of education and experience which would provide the required equivalent qualifications for this position.

Licenses and Certificates:

• Requires a valid driver license. 






Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No: OM-019-19
Posted: 2/25/2019
Application Due: 3/25/2019
Work Type:
Salary: $98,599.00 - $131,038.00 Annually