Student Financial Services Customer Service Representative
- Employer
- University of North Texas
- Location
- Denton, TX
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management, Student Affairs, Student Activities & Services
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
POSITION INFORMATION
Requisition Number
154472
Job Title
Student Financial Services Customer Service Representative
Official Title
Accounting Analyst II
Position Number
00001461
Department
Student Financial Services - 150300
Location
Denton
Is this an internal posting only?
No
Work Schedule
Monday - Friday 8 am - 5 pm; Overtime during peak registration periods.
Department Overview
As a division of the Office of the President of the University of North Texas, the Office of Finance and Administration is responsible for supporting the academic mission of the institution by ensuring the university's safety, security and sound financial welfare. It is the mission of the division to deliver the highest quality services to the university community and constituents using the most appropriate and progressive technology. Student Financial Services is part of the Office of Finance and Administration. The department is responsible for the billing and collection of tuition, fees and third-party charges for the University. The staff issues ID cards, administers payment plans, processes refunds and manages collection efforts. Additional information is available online at https://sfs.unt.edu.
Job Description
The Student Financial Services Department at the University of North Texas is seeking to hire a Customer Service Representative to join our team. Responsibilities of the position include, but are not limited to:
* Assist customers in person at the front counter of Student Financial Services.
* Assist customers by phone and email.
* Provide student tuition and fee billing information to students and parents.
* Use computer system to access data base for obtaining account status or entering data on assigned accounts; verifies accuracy before and after entry.
* Reconcile collection agency payments and reports with student record system.
* Complete timely processing of collection agency payments.
* Review accounts for accuracy and validate balance/billing to collection agencies and students/parents.
* Identify and understand when a collection issue should be escalated to supervisor.
* Maintain a working knowledge of rules and regulations pertaining to collection methods and techniques.
* Assist with special projects as requested.
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Minimum Qualifications
The successful candidate will possess an Associate's Degree in Accounting and two years of professional related experience in accounting and/or auditing; or any equivalent combination of education, training, and experience. The following knowledge, skills, and abilities are required:
* Working knowledge of accepted accounting practices, legal statutes, and policy and procedure affecting financial record keeping.
* Working knowledge of cost and audit accounting.
* Ability to work accurately with numerical detail consistently and to perform accounting operations legibly.
* Ability to analyze, consolidate, and present accounting data in clear concise form.
* Ability to coordinate and supervise the work of others.
Preferred Qualifications
The preferred candidate will possess the following additional qualifications:
* Ability to deliver exceptional customer service to a diverse population of customers.
* Ability to consistently deliver exceptional customer service in-person, by phone and by electronic communications.
* Ability to work both independently and with a group.
* Ability to develop and maintain positive and effective working relationships with all co-workers.
* Previous experience working in higher education.
* Previous experience working in collections and/or accounts receivable.
Special Instructions to Applicants
Applicants must submit a resume, cover letter and professional references with their online application.
Is this a security sensitive position?
Yes
Driving a University Vehicle?
No
Job Open Date
10-25-2018
Job Close Date
Open Until Filled
Pay Rate
Salary Commensurate with Experience
Pay Basis
Monthly
Job Type
Full-time Permanent
Quicklink for Posting
jobs.unt.edu/applicants/Central?quickFind=65411
PI108003631
Organization
Working at University of North Texas
Since 1890, the University of North Texas has been a catalyst for transformation for its students and the North Texas region. As the nation’s 26th largest public university, UNT is dedicated to providing an excellent educational experience to its 36,000 students while fueling the intellectual, economic and cultural progress of one of the largest, most dynamic regions in the United States.
A student-focused public research university, UNT graduates more than 8,500 students each year from its 12 colleges and schools and offers 97 bachelor’s, 82 master’s and 35 doctoral degree programs, many nationally and internationally recognized. As UNT’s strengths in science, engineering and technology grow, the university continues to nurture its core areas of distinction in music, education, social sciences, business, the arts and humanities. Leading Texas public universities in the number of Goldwater Scholars and designated a “Best in the West” university by The Princeton Review, UNT is known for its academic excellence.
By providing access, welcoming diversity and strengthening collaborations with our many educational, business and community partners, as well as building new partnerships across the globe, UNT's faculty and staff work each day to prepare students for the challenges they will meet in our changing world.
Fostering global understanding and promoting cultural appreciation are central to preparing tomorrow's successful global leaders. Our strategic international partnerships seek to improve quality of life, facilitate the exchange of ideas and culture, and allow for important research addressing global issues. UNT's campus benefits from a rich diversity of about 2,500 international students representing 140 countries.
UNT faculty produce groundbreaking research in a wide range of disciplines spanning the sciences, mathematics, engineering and technology while also making nationally recognized contributions in the arts and humanities. The College of Music is one of the nation’s best music colleges with an internationally respected jazz program. UNT has the oldest program in emergency administration and planning and a unique program in applied philosophy and environmental ethics.
UNT also is home to many national centers and institutes, including the Net-Centric Software and Systems Center — a National Science Foundation Industry/University Cooperative Research Center; the Center for Electronic Materials Processing and Integration; the Institute of Applied Science; the Center for Advanced Scientific Computing and Modeling; and the Center for the Study of Interdisciplinarity.
UNT has developed many state-of-the-art research facilities, such as the federally funded Center for Advanced Research and Technology, one of the nation’s most extensive facilities for powerful materials characterization and analysis; a high-performance computational facility; and a clean room/nanofabrication research facility (under construction). UNT’s research extends outside the academy as well, with field stations as close as a neighboring lake and as far away as southern Chile.
In addition, UNT is developing Discovery Park, a research park with technology incubator facilities on a 300-acre property near the main campus. The university also has developed a Design Research Center in the heart of the Dallas design district.
As the largest and most comprehensive university in the North Texas region, UNT is growing as a national leader in education, research and scholarship, student support and community engagement — the pillars of a great public research university. UNT’s ultimate mission is to give a green light to greatness by helping its students, region, state and nation excel.
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