Deputy Chief Information Officer, Client, Media, & Instructional Technology Services

Claremont, California
Feb 22, 2019
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

About Pomona College

Located in Claremont, CA - just 35 miles east of downtown Los Angeles, Pomona College is one of the nation's premier liberal arts colleges. Founded in 1887, the campus offers students an environment for intellectual development and personal growth that is second to none. As the founding member of The Claremont Colleges, a unique consortium of seven independent institutions on adjoining campuses, Pomona offers their 1600 students the personal experience of a small, academically superb liberal arts college and the breadth of resources normally associated with major universities. The extraordinary ethnic and social diversity of its student body gives Pomona a broader mix of backgrounds than just about any comparable educational institution.


The Job

The Deputy Chief Information Officer (DCIO), Client, Media, & Instructional Technology Services provides daily operational and budgetary oversight as well as strategic leadership to numerous areas of campus-wide technology provision as part of the overall Information Technology Services (ITS) unit. As a member of the Chief Information Officer's staff, the DCIO participates in executive-level decisions and the development of strategies and budgets to achieve the objectives and goals of Information Technology Services to best support the mission of the College.


The DCIO is responsible for handling vendors and technology acquisitions. She/he represents the Information Technology Services department in various meetings, committee assignments, and higher education and Information Technology conferences as needed. The ideal candidate must have deep experience with budgets, I.T. strategies, policies, security, project management and managing a customer service team.


Essential responsibilities

Reporting to the VP & Chief Information Officer, the DCIO will:

  • Provide clear direction and oversight of all department activities in order to develop and achieve annual goals, including budgeting, planning and staff development.
  • Manage 17 full-time staff, external consultants and numerous part-time student staff to provide all service desk support, desktop computing, educational technology, research computing, media and event support services campus-wide.
  • Oversee all student labs, electronic classrooms and digital media labs.
  • Oversee training, consultation, and workshops for faculty, staff and students on a variety of supported software and hardware.
  • Initiate, develop, research, and coordinate acquisition and installation of new desktop hardware and software.
  • Research and implement new technologies to serve the College’s emerging student, faculty and staff needs, including the rendering of services related to computing and pedagogy.
  • Responsible for developing relationships with faculty, providing leadership and operational support to incorporate educational technologies and new content delivery methods into curriculum in all programs of instruction.
  • Overall responsibility for development and daily maintenance of the campus learning management system, campus collaboration platform and the campus print management system.
  • Provide recommendations and decision-making to executive leaders, including Vice Presidents and Deans and other decision-making entities. Negotiate and administer complex service contracts with outside vendors.
  • Follows regulatory guidelines (FERPA, HIPPA, etc.) for privacy/security.
  • Oversee operational computing services and staff in the College, including installation, operation, maintenance, and troubleshooting of all of the College's desktop computing systems.
  • Act as a public relations representative regarding computing resources, services, and opportunities available to faculty, students and staff campus-wide, including public speaking engagements and presentations at various College gatherings and national conferences.



  • Education: An advanced degree is required or equivalent work experience.
  • Experience: A minimum of 10 years of experience in higher education technology management is highly preferred. This position requires demonstrated evidence of successful and increasingly complex leadership, management and budget experience within a higher educational environment.


Essential skills and knowledge

  • Professional skills in information technology services management and budgeting.
  • Effective, accurate and clear communication with excellent verbal, written, interpersonal, reading.
  • A commitment to customer service, with experience training staff to provide high-quality customer services.
  • Ability to establish and maintain strong working relationships with faculty members.
  • Extensive knowledge of both PC and Macintosh operating systems, mobile device operating systems, office/instructional/telecommunications equipment, Microsoft Office software such as Word, Excel, Outlook, and associated professional software.
  • Know operation and maintenance of computers and related auxiliary equipment.
  • Know software operating systems including Windows, Macintosh, UNIX, and other systems as assigned.
  • Know application software including word processing, spreadsheets, and database management.
  • Ability to develop reports, budget proposals and grant requests.


Prospective candidates should send their Resume with a cover letter to:

Martin Shirley, Managing Partner, Shirley Associates – Executive Search Consultants

Email : [email protected]

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