Senior Care Manager

Cleveland, Ohio
Feb 21, 2019
Administrative Jobs
Student Affairs, Counseling
Institution Type
Four-Year Institution

Cleveland State University

Senior Care Manager

Position Description: Provides comprehensive case management for students experience varying levels of crisis and concern, including but not limited to academic, personal, financial, mental and physical health, and family issues. Maintains an ongoing caseload, providing direct client services including initial assessment, follow up care, referring to community services, case management, short term/triage counseling and crisis intervention. Serves as part of the University CARE team. Provides programs and outreach to advance the education of the campus community regarding the CARE Team, CARE Action Plans, and encouraging civility and ethical development. Administers the CARE Team budget. Supervises assigned staff and graduate assistants. Interacts professionally with all internal and external customers using strong interpersonal skills.

Minimum  Qualifications: Master’s degree in counseling, social work, psychology or related field. Three to five years’ experience in a counseling, advocacy or social work setting. Experience working with a diverse population. Skill in basic counseling to include recognition of indicative behavioral distress signals. Knowledge of risk factors and current trends in services for student support. Demonstrated knowledge of conflict mediation and mediation techniques. Skill in partnership building with students, internal and external community resources. Strong interpersonal, written and oral communication skills. PC proficiency, including word processing and database software.

Preferred Qualifications: Previous professional experience providing services to students, parents, faculty and staff in a higher education setting. Knowledge of college student development theory and understanding of the needs of diverse college student subpopulations. Demonstrated experience working on a behavior intervention team, including crisis and distress response, developmental and psychosocial needs assessment, facilitating appropriate referrals and case management. Experience initiating multidisciplinary behavioral interventions. Supervisory experience.

Application Information: Applications will be exclusively accepted online at  Mailed or emailed application materials will not be accepted. Application Deadline March 13, 2019. Review Begins March 14, 2019.

Offer of employment is contingent on satisfactory completion of the University's verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.

It is the policy of Cleveland State University to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, protected veteran or disabled status, or genetic information.