Job Purpose: Manage Registrar's Office functions related to registration, customer service, certification services for Veterans and associated agencies, cross-registration services for incoming and outgoing students, diplomas and commencement, student records maintenance, enrollment certification, and readmission. Responsible for setting employee goals, assessing employee performance, providing feedback, and making pay recommendations.  

Major Responsibilities:

• Manage registration and cross-registration services for incoming and outgoing students; process requests for cross-registration, communicate with students, coordinate with staff at other USG institutions, provide reports and input on processes, and trouble-shoot registration Phase I and Phase II and cross-registration problems.
• Manage Veteran's certification services, interface with VA, State Approving Agency, and others for reporting and auditing.
• Work closely with the Sr. Assistant Registrar to plan and manage all functions related to Commencement.
• Manage functions related to the processing and review of student curricula changes including changes of major, readmission, level changes, addictions or removals of minors and concentrations, and catalog year changes, while ensuring a high level of accuracy and timeliness of service; manage transcript ordering and printing services.
• Supervise staff members assigned to the Registration and Customer Service team, monitor and evaluate performance, monitor and assess workload and production calendars, and provide guidance for professional growth.
• Create and maintain office documentation and training materials for registration and cross-registration, VA certifications, enrollment verifications, diplomas commencement, and maintenance of student records.
• Provide backup support for various Registrar functions including tuition classification, tuition waivers and lawful presence.
• Work closely with other Assistant Registrars in related areas such as academic services, academic policy, and curriculum.
• Other duties as assigned.
• Basic Qualifications:
• Education: Bachelor's Degree or equivalent combination of education & experience.
• Work Experience: Four or more years of job related experience.
• Certifications: N/A
• Skills: This job requires proficiency with Microsoft Office suite and related products. Must be familiar with a student information system such as Banner. Must have excellent written and oral communication skills, excellent presentation skills, excellent interpersonal skills, and be able to work independently with minimal oversight. Must be skilled in interpreting rules and regulations.

• Preferred Qualifications:
• Preferred Education: N/A
• Preferred Work Experience: General supervisory experience, higher education experience
• Preferred Certifications: N/A
• Preferred Skills: VA (Veteran’s Affairs) educational benefits certification experience, Banner or other student information system, Degree Works or other degree audit system, Parchment (third-party transcript ordering system), tuition classification, Commencement ceremony coordination.
•   Additional Information: This position will manage Registrar’s Office functions related to registration, customer service, certification services for Veterans and associated agencies, cross-registration services for incoming and outgoing students, tuition classification, tuition waivers, Institute Excused Absences, diplomas and commencement, student records maintenance, enrollment certification, and readmission. Responsible for setting employee goals, assessing employee performance, providing feedback, and making pay recommendations.  

•   Impact & Influence: This position will interact with on a consistent basis with: Staff and management in Registrar's Office, and other GT Departments. This position will advise and counsel: Students Faculty, staff and other administrators and managers. This position will supervise: Assigned staff.

   

  Department Description  In support of the mission and the educational programs of The Georgia Institute of Technology, the Registrar's Office seeks to:
• Create and maintain accurate student academic records in compliance with applicable policies, laws and regulations.
• Ensure continuously satisfactory service through good management practices and responsible stewardship and utilization of resources.
• Establish daily business practices which reflect the most advanced technological methods available to improve customer service.
• Make student data available in easily accessible formats to departments for administrative purposes and research.
• Interpret Institute, Board of Regents, and governmental policies to faculty, staff, students, parents and the general public.
• Assess the effectiveness of services provided to ensure equitable and ethical treatment of all customers.
• The Registrar's Office at Georgia Tech will be a technologically advanced, highly efficient, customer-oriented, flexible organization adaptable to the changing needs of the Institute. It will deploy cutting-edge technologies and effective management practices to ensure that its resources are used wisely and to their full potential in the delivery of world-class customer service. It will create a work environment for its staff that fosters learning, creative thinking, effective problem-solving, and on-going commitment to excellence. Accountability at all levels will be a hallmark of its character.