Associate Dean of Student Success and Communications, GW Libraries and Academic Innovation

Job description

Posting Details


Job Description Summary:

GW Libraries and Academic Innovation (GWLAI) is a catalyst, a spark to generate new ideas and new possibilities. Responsive to the changing landscape of information and education, being sensitive both to traditional and emergent modes of communication, we bring together diverse constituents of faculty, students, and staff in a highly collaborative, dynamic, and deeply engaged intellectual community to support research, teaching and learning. As part of the larger George Washington University, we are a nexus where exciting things happen, where change happens, where growth happens.

This position will oversee the ongoing enhancement of a school’s programs, from a strategic and long term perspective. The core responsibilities of this position typically include providing direction, oversight, and management of a major academic function within an organization, typically including multiple units or programs within a school, developing a vision and strategic plan that fosters the development of policies and programming within purview, that support the missions of the school and university, and creating an environment of collaboration and serves as liaison between other departments and programs at GW. This role will also use relationships to inform the strategic vision, goals, and initiatives in support of the organization and will work with various leadership to identify different ways to offer customized support for their respective constituencies, as it relates to the scope of the position. This position provides leadership to cultivate an engaged, supportive environment for administering the academic function and is responsible for strategic planning and development, launch, support, and assessment of existing and new programs. This position will also serve as an active participant in institution-wide initiatives and committees, and forms collaborative relationships with schools and divisions. This role may oversee related functions and resources used for program activities, such as technology, finance, and communications. This is an executive position at the university that, in addition to leading a major function at the organization, has enterprise-wide scope and leads and manages the staff of the unit to strategically accomplish university goals.

Reporting to the Dean of Libraries and Academic Innovation, and serving on the Dean’s Senior Leadership Team, the Associate Dean is tasked with providing strategic direction and leadership in planning, directing and implementing successful, data-driven management of the university’s comprehensive learning assistance center, LAI print and web communications, event planning and management, and a high-profile public service desk. Although responsible for a specific portfolio, all associate deans share a greater responsibility to the overall organization and collaborate deeply to ensure a well-integrated, efficient organization with high standards of excellence throughout.

The Associate Dean will:

  • Provide direct supervision to staff overseeing Academic Commons and Ask Us Desk as well as staff responsible for print and web communications and event planning. Lead staff in each of these areas who are eager to support student and faculty populations and enhance the student experience. Oversee 7 professional staff positions and 100+ undergraduate and graduate student employees.
  • Play a leading role in strategic planning and the development of innovative and effective student support programs. Identify new research and trends in academic services and provides timely notification to the Dean and Senior Leadership Team. Identify ways to enhance student academic success and holistic student health and wellness, in conjunction with leaders across GW. Develop and implements a comprehensive strategy to meet student and faculty academic needs.
  • Foster critical relationships with deans of schools, individual faculty members, and university leadership to ensure current student support expectations are being met and to plan for future needs.
  • Provide vision and strategic leadership for Academic Commons, GW’s comprehensive learning assistance center, which currently provides peer tutoring for students in numerous subject areas, runs review sessions, offer workshops and provides consulting to students, faculty and staff.
  • Collaborate widely across the university to establish short and long-term student success goals. Develop and implement strategies to ensure continued funding and future success.
  • Monitor usage and effectiveness of student support programs through targeted data collection and analysis. Use findings in making continuous improvement to services.
  • Responsible for integrating the current Ask Us Desk, a high-profile public service desk, into the Academic Commons program. Collaborate throughout the organization and university to ensure patron inquiries are met with the highest standards of customer service and that employees are able to connect patrons with academic support anywhere it exists within the university. Oversee the training and management of student employees. Analyze and communicate trends seen in student inquiries to LAI and university leadership.
  • Coordinate budget planning and contribute to annual and multiple years’ budget projections for all aspects of the portfolio. Select needed vendors and negotiate contracts, including for enterprise-wide student support services such as online tutoring.
  • Develop and manage inclusive student support and communication initiatives to promote the inclusion of underrepresented populations in library, research, and academic programs.
  • Responsible for the development and maintenance of nine web properties, including strategy, user testing and research, development and custom coding, interface design, server maintenance, and
    continuous improvement.
  • Develop and manage the professional, relevant communications strategy and visual identity for GW Libraries and Academic Innovation. Communicate visual standard throughout the LAI organization and collaborate with LAI departments to uphold those standards. Manage and grow the brand of GW Libraries and Academic Innovation, along with the units that are part of LAI. Ensure messaging is consistent and reflects GW LAI’s and GW’s strategic vision in all aspects of marketing and communication. Educate staff on standards and expectations for communication and marketing at GW Libraries.
  • Oversee workshops and special events programming for GW’s student, faculty and staff population, including but not limited to academic workshops, graduate and undergraduate orientation programming, lectures, conferences, and symposia. Ensure this programming meets GW’s current and long-term research and instructional needs. Work with GW students, faculty, and leadership to forecast needs and recruit or train instructors in those subject areas. Oversee all events produced within LAI or hosted in a library building to ensure they further organizational and university goals.
  • Implement and maintain comprehensive internal communications plans for LAI’s librarians and staff.
  • Manage relationships with internal and external media outlets, in collaboration with GW Media Relations, government relations/association contacts and campus offices involved in public and governmental affairs.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 10 years of relevant professional experience, or, a Master’s degree in a relevant area of study plus 8 years of relevant professional experience. Relevant experience must include at least 4 years of senior leadership/executive level experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications: Typical Hiring Range Commensurate with Experience How is pay for new employees determined at GW? II. JOB DETAILS

Campus Location: Foggy Bottom, Washington, D.C. College/School/Department: University Libraries Family Academic Affairs Sub-Family Academic Administration - School Stream Executive Level Level 2 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday thru Friday, 8 a.m. to 5 p.m. Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only? Yes (University Wide) Posting Number: S008003 Job Open Date: 02/19/2019 Job Close Date: 02/26/2019 If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * What is your salary range expectation?

    (Open Ended Question)

  2. * Does the professional experience section of your resume include months?
    • Yes
    • No
  3. * Do you currently work at GW?
    • yes
    • no
Documents needed to Apply Required Documents
  1. Resume
  2. Cover Letter
Optional Documents




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    Job No:
    Posted: 2/20/2019
    Application Due: 2/26/2019
    Work Type: