Position Information

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Position Information

Top Message Both current Ohio State employees and the general public may apply for this unclassified professional position. Message to Applicants Number of Positions Available 1 University Title Systems Specialist-A&P Working Title Senior Systems Specialist Department OCIO Customer Solutions Department Location Lima Requisition Number 446491 Summary of Duties

The IT Service Desk is designed to be the single point of contact for customers requesting services and/or support from the University. Responsible for receiving, resolving, escalating, and monitoring complex customer issues/requests. Responsible for executing proper Incident and Problem Management ITIL processes as defined by OCIO. Leads in the provision of immediate assistance and resolution for end-users of university services.

Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OCIO/ODEE or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis.

Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point.

May be required to work a flexible schedule, which could include evenings and weekends.

Position may be required travel to other OSU campuses for training and knowledge transfer sessions.

Blended helpdesk technician that support end user computers and technology within teaching, meeting, and event spaces.

Additional Information for Applicants:

This position is located in Lima, OH.

Pre Employment Screening Requires the successful completion of a background check. Required Qualifications

Bachelor’s degree or an equivalent combination of education and experience; experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment; experience with audio/visual equipment used in teaching, meeting, and event spaces; ability to work as part of a team and take the initiative to work independently; ability to maintain and manage information and documentation in an organized, systematic way; professional experience providing customer service.

Desired Qualifications

More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment; bachelor’s Degree in information technology, information management, or a related field; excellent interpersonal skills, including verbal, nonverbal and written communication skills; experience with image management and deployment; experience with and exposure to a wide variety of commercial and educational productivity applications; experience with support systems and remote desktop technologies; professional experience in a university setting.

Target Salary $23.07 - $27.88 Hourly Job Category Information Technology (IT) Job Appointment (FTE%)

100.0

Full/Part Time Full-time Temporary or Regular Regular Posting Start Date 02/16/2019 Posting End Date 03/03/2019 Dept Contact Name Ryan,Sara E Dept Contact Phone 614/688-1578 Quick Link http://www.jobsatosu.com/postings/92765 Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Select one box that best represents your number of full years paid employment:
   • Some, but less than one full year of employment
   • 1 full year or more of employment
   • 2 years
   • 3 years
   • 4 years
   • 5 years
   • 6 years
   • 7 years
   • 8 years
   • 9 years
   • 10 or more years
2. * Select the box that best represents your educational training:
   • Attended school but did not receive high school diploma or GED
   • High school diploma or GED, but no college credit hours
   • Completed less than 45 college credit hours, but did not graduate
   • Completed 45 college credit hours, but did not graduate
   • Completed 90 college credit hours, but did not graduate
   • Completed 135 college credit hours, but did not graduate
   • Completed 180 college credit hours, but did not graduate
   • Completed an Associate's degree
   • Completed a Bachelor's degree
   • Completed a Master's degree or higher
3. * Are you related in any way to a faculty/staff member in the unit of the position for which you are applying?
   • Yes
   • No
4. * What prompted you to apply for this position at The Ohio State University? Please select an answer below:
   • Referred by personal contact
   • Referred by OSU recruiter
   • Job/Career Fair
   • JobsatOSU.com
   • LinkedIn
   • Twitter
   • Monster.com
   • Columbus Dispatch
   • Dice.com
   • Professional organization
   • HERC (Higher Education Recruitment Consortium)
   • Local newspapers
   • Other
5. * Do you have at least one year of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment?
   • Yes
   • No
6. * Do you have at least one year of experience with audio/visual equipment used in teaching, meeting, and event spaces?
   • Yes
   • No
7. * Do you have at least one year of professional experience providing customer service?
   • Yes
   • No
8. * Do you have at least two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment?
   • Yes
   • No
9. * Do you have a Bachelor's degree in information technology, information management, or a related field?
   • Yes
   • No
10. * Do you have at least one year of experience with image management and deployment?
    • Yes
    • No
11. * Do you have at least one year of experience with and exposure to a wide variety of commercial and educational productivity applications?
    • Yes
    • No
12. * Do you have at least one year of experience with support systems and remote desktop technologies?
    • Yes
    • No
13. * Do you have at least one year of professional experience in a university setting?
    • Yes
    • No

Required Documents Required Documents

Optional Documents

1. Resume
2. Cover Letter
3. Other