Senior Counselor for Scholarship Operations

Job description

Posting Details

Posting Details

Requisition Number S1720 Position Number 998603 Position Classification Title Student Services Specialist Functional Title Senior Counselor for Scholarship Operations Position Type Staff University Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter and Instagram.

Primary Purpose of the Organizational Unit

The purpose of the UNCG Financial Aid Office is to provide students and their families with the resources necessary for financing the pursuit of higher education. Funding options administered by the FAO include need-based, non-need based, grant, scholarship, loan, work study, federal,state, institutional, and outside monies. ln addition, the primary purposes of the FAO are:

-to develop policy and implement procedures that work with regulatory compliance for the $200,000,000 in financial aid assistance administered yearly by the University.

-to assist in realizing the mission and ideals of the University.

-to offer effective and timely communication of financial aid eligibility criteria and receipt guidelines to the entire University community.

-to work to provide a quality environment and enriching experience to all members of the University community.

-to work collaboratively with other university offices to achieve success of the university.

-to develop goals in recruitment, retention, and graduation rates with respect to our policies and procedures.

Position Summary

The Senior Counselor for Scholarship Operations is primarily responsible for the operations aspect of the Scholarship Department. The Senior Counselor will process state funded and endowed scholarships, revise financial aid awards, and serve as a primary contact to students and staff with scholarship related questions and concerns. This position supports the Assistant Director by assisting in all related scholarship duties.

Minimum Qualifications


Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

-Bachelor’s Degree
-3-5 years experience in a financial aid environment.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

  1. Name,
  2. Company Name,
  3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  4. Email Address
  5. Contact Phone Number
Recruitment Range $37,964-$39,326 Org #-Department Financial Aid - 10208 Work Hours of Position 8 A.M. - 5 P.M., M-F Number of Months per Year 12 Posting Requirements Job Family Information & Education Career Banded Title Student Services Specialist Open Date 01/25/2019 Close Date 02/28/2019 FTE 1.0 (Full-Time) FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency 67 Key Responsibilities

Key Responsibilities

Key Responsibility

Counseling prospective and current University students in all areas of financial aid

Essential Tasks

Front Desk Office coverage
Telephone coverage
Responding to student emails
Financial Aid Presentations

Key Responsibilities

Key Responsibility

Processing and resolving issues associated with the receipt of financial aid

Essential Tasks

Revising student awards
Packaging awards
Review files for completeness
Interpreting quality assurance requests
Timely processing of paperwork

Key Responsibilities

Key Responsibility

Exhibits detailed knowledge of federal, state, and institutional aid regulations and guidelines and must remain current on these regulations governing eligibility

Essential Tasks

Reviews and implements new regulations
Remains current on existing regulations
Annually evaluates policies and procedures with entire office
Participates in annual training and conference opportunities to increase program knowledge
Ethically executes all regulations

Key Responsibilities

Key Responsibility

Data input, record keeping, managing electronic job processes, and review of confidential records

Essential Tasks

Daily use of University’s comprehensive information system, BANNER
Ability to use advanced telephone and document imaging system. Assist in Daily use of University’s comprehensive information system, BANNER
Assist in management of on-line scholarship system known as Spartan Scholarship System powered by Blackbaud Award Management
Familiar with other useful computer applications needed to enhance job performance

Key Responsibilities

Key Responsibility

Scholarship processing for programs associated with institutional and external programs

Essential Tasks

Process scholarship rosters and payments for Say Yes to Education, State Employee Credit Union Program, and scholarships administers by the North Carolina State Education Assistance Authority

Assist the Assistant Director for Scholarships in processing of UNC Guarantee Program requirements including student counseling, eligibility requirements, verification review, presentations, and other duties as assigned

Assist in processing outside scholarship checks by preparing them for processing sending them to the Cashier’s Office, and changing student awards to remain within federal award limit



Competency Managing Work Processes Competency Description

Ability to communicate and work with employees to gain understanding of a commitment to set work standards, processes, and procedures; Ability to provide ongoing feedback to employees on performance expectations and identifies and suggests areas of improvement. Ability to create and facilitate learning opportunities that may include active participation, networking with colleagues in other organizations or attending in-house training on related systems operations. Ability to provide directional input on program services.

Competency Level Journey Competency

Competency Decision Making Competency Description

Knowledge and use of effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions. Ability to take action consistent with available facts, constraints, and anticipated consequences. Ability to analyze and synthesize relevant policies and legislation, and apply them across a variety of situations.

Competency Level Journey Competency

Competency Program Management Competency Description

Ability to identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue. Initiate creative programming to engage student participation. Ability to collect, research, and analyze information for processing, monitoring, or measuring data. Ability to develop some internal processes and prioritizes workload. Ability to generate non-standard reports. May require ability to function as a team member of more than one student service program team or specific area of expertise. May require ability to assign and review the work of others. Ability to mentor and assist others in various areas of technical expertise. Ability to conduct training for groups and individuals.

Competency Level Journey Competency

Competency Client/Customer Service Competency Description

Ability to develop and maintain effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program area. Ability to independently interpret policy and procedure within delegated authority when responding to client/customer requests and non-standard issues. Ability to recognize how individual decisions impact other program areas and their goals. Ability to employ de-escalation techniques and conflict management strategies when appropriate. Ability to understand the role of clients in their work environment.

Competency Level Journey Competency

Competency Information/Records Administration Competency Description

Ability to perform research, data collection, and analysis of information, and report writing. Ability to utilize, reconcile, and manipulate data from different internal and external software systems. Ability to apply an in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.

Competency Level Journey ADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Reading - F, Hearing - F, Talking - F Work Environment Inside - F Applicant Documents Required Documents
  1. List of References
Optional Documents
  1. Resume/CV
  2. Cover Letter
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Piedmont Triad Area Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other professional journal / website
    • UNC School System Job Board
    • Personal Networking
    • Facebook
    • Twitter
    • Other
  2. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

  3. * Are you eligible to work in the United States without sponsorship?
    • Yes
    • No




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Job No:
Posted: 2/15/2019
Application Due: 2/28/2019
Work Type: