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Staff - Student Accounts Specialist

Employer
Southwestern Michigan College
Location
Dowagiac

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Administrative Jobs
Institutional & Business Affairs, Business & Financial Management, Registrar & Student Accounts
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details



Staff - Student Accounts Specialist

Posting Number: 20110765-2
Job Category: Staff

Job Description Summary:
Southwestern Michigan College, a two-year college located approximately 45 minutes north of South Bend, Indiana, and approximately 45 minutes from Lake Michigan's eastern shore is seeking a full-time Student Accounts Specialist to work in the College's Business Office.

The Student Accounts Specialist, under the supervision of the Sr. Staff Accountant and Accounting Manager, is responsible for Business Office window coverage, taking payments from the student body, payment plans, collection of receivables and and processing third party bills.

Essential Duties and Responsibilities:

  • Respond to phone calls, e-mails, mail, and in-person inquiries.
  • Answer billing questions, collect and post monetary transactions on student accounts.
  • Analyze account issues and assist in resolving problems with student accounts.
  • Help create, maintain, and manage payment plans.
  • Invoicing students on a weekly basis.
  • Writing off bad debt and sending student accounts to collections and maintain those files.
  • Process daily Cash Receipts.
  • Process financial aid refunds and other refunds.
  • Code third party authorizations into Banner and process third party billings for high school students (dual enrolled, academies, and direct credit), businesses, and government agencies.
  • Maintain petty cash box, request replenishment of funds with provided backup.
  • Manage the funds in the vault and replenish small bills as needed.
  • Backup for processing the cash up as needed, which includes counting down cash-drawer at the end of the day, process and reconcile the previous day's transactions.
  • Backup for daily mailroom tasks.
  • Assist in box office support for ticket sales.
  • The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

    Required Qualifications:
    • Associates Degree
    • Experience with providing excellent customer service
    • Experience with Microsoft Word and Excel
    • Organized with strong attention to detail
    • Strong oral and written communication skills
    • Experience with multi-tasking and performing duties with minimal supervision in a fast-paced, demanding environment with constant interruptions
    • Experience with prioritizing time and meeting established deadlines

    Preferred Qualifications:
    • Associates Degree in Accounting or Business
    • At least 2 years of office experience in a similar position
    • Familiar with academic registration and financial aid policies and procedures

    Other Information:
    Flexibility in scheduling is required as this position will provide coverage to the Business Office during regular working hours. At certain times throughout the year, additional work hours may be required on Saturdays and evenings.

    Special Instructions to Applicants:


    To apply, visit https://swmich.peopleadmin.com/postings/2663





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    • Organization

    Working at Southwestern Michigan College

    Accreditations/Affiliations

    Since joining the ranks of other prestigious Michigan colleges in 1964, Southwestern Michigan College has continually expanded its curriculum and now offers more than 30 Associate degrees. Accredited by The Higher Learning Commission of the North Central Association of Colleges and Schools, Southwestern Michigan College is also a member of the American Association of Community Colleges.

    Colleges and universities periodically engage in a process of self-study and external review in order to renew their accreditation status. Southwestern Michigan College completed its self-study and was re-accredited through 2021.

    Core Values

    The core values of Southwestern Michigan College describe the beliefs that direct the college in all that it does.

    • “Excellence with a Personal Touch” is a working principle guiding our actions.
    • High quality is inherent in all that Southwestern Michigan College does.
    • We have a commitment to be responsible managers of college resources: human resources by promoting growth, satisfaction, and empowerment; financial resources by operating with a balanced budget and investing in the future; physical resources by maintaining a high quality physical plant.
    • We believe in “Knowledge for all.” As the only institution of higher education in the district, Southwestern Michigan College has the dual responsibilities of providing postsecondary career preparation for those who are seeking immediate employment and college coursework and degrees for those seeking baccalaureate degrees.
    • We have a commitment to being a learner-centered college, developing students through a total college life experience and providing them with 21st century services.

    Mission Statement

    The mission of Southwestern Michigan College is to serve our community by providing affordable local access to high quality postsecondary career preparation and college education – including the total college life experience.

    Degrees/Certificates

    A Michigan community college that averages in the top 5 percent for student transfer success, Southwestern Michigan College offers programs that lead to Associate degrees and/or certificates.

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