Program Assistant V, International Student & Scholar Services

Job description

Program Assistant V, International Student & Scholar Services
University of San Francisco

USF Hilltop Campus

Job Title:
Program Assistant V, International Student & Scholar Services

Job Summary:

Reporting directly to the Associate Director of International Student & Scholar Services (ISSS) and under the supervision of the ISSS Director, the Program Assistant is responsible for providing general programmatic support and administrative assistance related to the International Student and Scholar Services (ISSS) office. The Program Assistant oversees the general office operations, including, but not limited to, hiring and supervising the ISSS student workers and the overall operations of the ISSS front office, intake and return of documents to students.

Full Job Description:
As part of the larger staff in the Center for Global Education, the Program Assistant collaborates and cooperates with Center staff, and, when appropriate, across divisions and departments, to create a supportive University community that encourages and supports student learning and development in the Jesuit, Catholic tradition and commits to:

  • Promoting a common good that includes the needs of all students
  • Engaging differences in a manner that allows students to learn from the diversity of perspectives, experiences and traditions that exist within the University community
  • Providing experiences that challenge students to develop spiritually, intellectually, emotionally, physically, socially, culturally, and morally in order to prepare them to contribute to the University community and to the world
  • Drawing out the leadership qualities inherent in every individual, and to providing opportunities for students to apply knowledge and skills
  • Creating an environment that supports a socially responsible way of being together in community
  • Recognizing and celebrating the achievements and contributions of all students


  • Provide excellent customer service to a diverse constituency.
  • Hire, train, and supervise student assistants assigned to the department.
  • Oversee ISSS front desk operations, which includes reception services for ISSS visitors and the intake process for immigration document and benefit requests from international students and scholars.
  • Review student requests to ensure they are complete and provide additional training to Student Assistants where needed.
  • Respond daily to general inquiries and requests for information from ISSS clients via email, phone, and in-person, and provide appropriate referrals to the ISSS advisors.
  • Maintain Banner records for international students and scholars, including the placement/removal of ISSS-related holds, address changes, etc.
  • Provide program support services to the staff such as meetings coordination, room reservations and setup, catering requests, etc.
  • Oversee logistics of both Fall and Spring International Student Orientations which serve as the University's official welcome to the international student population.
  • Design and publish the ISSS Weekly Update through campus e-newsletter software.
  • Serve as webmaster for the ISSS web site and as social media administrator for ISSS' social media accounts.
  • Make sure the website and any online material meet the accessibility requirements as stated by the University.
  • Ensure that all handouts are updated timely and stocked with the most recent version both at the front desk and online.
  • Serve as Designated School Official (DSO) for routine reporting requirements and requests as determined by the supervisor.
  • Prepare confidential as well as routine correspondence and reports for the professional staff.
  • Process personnel and payroll forms for ISSS staff members, when needed.
  • Purchase office supplies, orientation items, and other items as needed, using the proper University procedures and accounting practices.
  • Organize and maintain office files, records, and supplies.
  • Coordinate ISSS projects and activities as directed.
  • Maintain liaison with University departments and off-campus vendors as directed.
  • Other duties as assigned.

The Program Assistant must have a thorough understanding of and commitment to support the Vision, Mission, and Values of the University. The Program Assistant must also demonstrate an open and friendly attitude toward others and an ability to handle multiple projects simultaneously with accuracy and thoroughness. In addition, the candidate must demonstrate sensitivity to the needs of students from a variety of cultures and traditions; experience in working with students (and preferably international students) in a higher education environment is highly desirable. The candidate must demonstrate a willingness to learn about and contribute to all of the present and future activities of the ISSS office. Post high school education preferred. Training or experience equivalent to five years of increasingly responsible work experience in a senior support role or related education. Also required is an ability to work with a minimum of supervision and to independently analyze, recommend, and implement new/changes to procedures. The candidate must have advanced experience working with computer database systems and word processing and spreadsheet software, and must be customer service- and team-oriented. Proficiency in Mandarin or Spanish is highly desirable. Some evening and weekend work may be required.

The University of San Francisco is a Jesuit Catholic university founded in 1855 to educate leaders who will fashion a more humane and just world. Candidates should demonstrate a commitment to work in a culturally diverse environment and to contribute to the mission of the University.
USF is an Equal Opportunity Employer dedicated to affirmative action and to excellence through diversity. The University provides reasonable accommodations to qualified applicants with disabilities upon request.

Full time

Pay Rate:

To apply, visit

The University of San Francisco is located in the heart of one of the world’s most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a student’s passion for social justice and a desire to “Change the World From Here.” For more information, visit

Copyright ©2017 Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency





Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 2/15/2019
Application Due: 4/15/2019
Work Type: