GENERAL SUMMARY OF POSITION: 

The Executive Director, Business Transformation Solutions will be responsible for leading the strategic business and tactical operations of Business Transformation Solutions, which includes the development, implementation and evaluation of internal business planning and project management strategy for Commonwealth Medicine. The Executive Director, Business Transformation Solutions’ portfolio will include overseeing a formal business planning process to ensure that all Commonwealth Medicine projects address customer requirements and are completed within an established scope, timeframe, and budget. The Executive Director, Business Transformation Solutions’ portfolio will also include maintaining, sustaining and scaling current external project management and program development business, improving market penetration, enhancing and expanding product and service lines, diversifying revenue and identifying new and emerging markets.

The Executive Director, Business Transformation Solutions will contribute significantly to Commonwealth Medicine’s strategic direction and its ability to meet and exceed budget targets and financial forecasts through effective client and project management throughout the organization. The Executive Director will align Business Transformation Solutions’ investment priorities to the goals articulated in the University of Massachusetts Medical School, Commonwealth Medicine, and Business Transformation Solutions’ strategic plans to ensure the proper allocation of capital, talent and operating expenditures. The Executive Director will continually evaluate the performance of Business Transformation Solutions against the strategic plan and recommend and/or implement adjusted allocations. 

The range of duties attendant to this position will span from internal management and operations to external business development and relationship building. The Executive Director, Business Transformation Solutions  will leverage a large professional network, as well as outstanding interpersonal and leadership skills, to develop and sustain productive working relationships with key stakeholders and clients, including, but not limited to: the federal government; the Commonwealth of Massachusetts and other public sector partners; clinical systems and hospitals; outpatient and community-based health centers; trade associations and professional groups; consulting firms; and other health care entities. The Executive Director holds ultimate responsibility for the day-to-day running of Business Transformation Solutions and its strategic direction.

MAJOR RESPONSIBILITIES:

• Execute the development, implementation, and evaluation of internal business planning and project management best practices for Commonwealth Medicine to ensure that all Commonwealth Medicine projects address customer requirements and are completed within an established scope, timeframe, and budget. 
• Lead the development and implementation of strategic and tactical plans, with a particular focus on best practice performance improvement plans for Commonwealth Medicine client satisfaction and strategic investment.
• Lead the growth of current external project management and program development business, improving market penetration, enhancing and expanding product and service lines, diversifying revenue and identifying new and emerging markets.
• In conjunction with the Executive Vice Chancellor, Commonwealth Medicine, set the overall strategic direction of Business Transformation Solutions. Devise and implement a strategic plan for Business Transformation Solutions and work with the Business Transformation Solutions leadership team along with other Commonwealth Medicine leaders to achieve its and Commonwealth Medicine’s goals.
• Manage reporting and analysis tools for project management and implementation processes, in collaboration with Strategic Growth and Business Development, Marketing Communications, and Office of Client Relations.
• Work with Business Transformation Solutions’ leadership team to set organizational Key Performance Indicators to gauge performance in all areas of responsibilities.
• Identify opportunities to increase efficiencies and speed up processes across Business Transformation Solutions and implement new processes and procedures across the business.
• In conjunction with the Executive Vice Chancellor, Commonwealth Medicine, set Business Transformation Solutions budgets and margin forecasts.
• Analyze opportunities for growth in Business Transformation Solutions’ market segments to drive profitability.
• Contribute to a coordinated communications program that effectively articulates Commonwealth Medicine’s unique mission, vision, value and strategic goals to internal and external audiences and facilitates dialogue and decision-making among and between Commonwealth Medicine’s business units.
• Collaborate with department managers in negotiating directly with clients concerning the scope, objectives, and delivery dates for projects assigned to their section. Guide managers in their project and staff management responsibilities.
• Identify necessary resources to perform project work, including mobilizing and coordinating resources from UMMS and other campuses of the University system and other universities; monitors work progress, including data analysis and report development, and oversees its timely completion.
• Perform other duties and responsibilities as required.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in related field. Graduate degree (MPA, MBA, MPH, JD, or related degree is required.
• At least fifteen years’ experience in project management, health care consultation, or related experience, including at least 5 years of experience in public assistance program design and administration in health care arena.
• Experience working in and/or with the public sector and with Executive Office of Health and Human Services is preferred.
• Proven administrative and management ability in complex environments.
• Demonstrated performance in strategic planning, analysis, and implementation.
• Excellent record of internal and external client relations, leadership success, employee management and engagement, and innovative approaches to business challenges.
• Communication and presentation skills, both oral and written, to interact with clients and to produce reports suitable for both a public and private sector audience is additionally required.
• Ability to travel to offsite locations