Staff - Student Accounts Specialist

Job description

Posting Details

Position Information

Posting Number 20110765-2 Job Title Staff - Student Accounts Specialist Pay Rate Job Category Staff Department BUSINESS OFFICE Position Summary Information

Job Description Summary

Southwestern Michigan College, a two-year college located approximately 45 minutes north of South Bend, Indiana, and approximately 45 minutes from Lake Michigan’s eastern shore is seeking a full-time Student Accounts Specialist to work in the College’s Business Office.

The Student Accounts Specialist, under the supervision of the Sr. Staff Accountant and Accounting Manager, is responsible for Business Office window coverage, taking payments from the student body, payment plans, collection of receivables and and processing third party bills.

Essential Duties and Responsibilities:

•Respond to phone calls, e-mails, mail, and in-person inquiries.
•Answer billing questions, collect and post monetary transactions on student accounts.
•Analyze account issues and assist in resolving problems with student accounts.
•Help create, maintain, and manage payment plans.
•Invoicing students on a weekly basis.
•Writing off bad debt and sending student accounts to collections and maintain those files.
•Process daily Cash Receipts.
•Process financial aid refunds and other refunds.
•Code third party authorizations into Banner and process third party billings for high school students (dual enrolled, academies, and direct credit), businesses, and government agencies.
•Maintain petty cash box, request replenishment of funds with provided backup.
•Manage the funds in the vault and replenish small bills as needed.
•Backup for processing the cash up as needed, which includes counting down cash-drawer at the end of the day, process and reconcile the previous day’s transactions.
•Backup for daily mailroom tasks.
•Assist in box office support for ticket sales.
•The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

Required Qualifications

•Associates Degree
•Experience with providing excellent customer service
•Experience with Microsoft Word and Excel
•Organized with strong attention to detail
•Strong oral and written communication skills
•Experience with multi-tasking and performing duties with minimal supervision in a fast-paced, demanding environment with constant interruptions
•Experience with prioritizing time and meeting established deadlines

Preferred Qualifications

•Associates Degree in Accounting or Business
•At least 2 years of office experience in a similar position
•Familiar with academic registration and financial aid policies and procedures

Other Information

Flexibility in scheduling is required as this position will provide coverage to the Business Office during regular working hours. At certain times throughout the year, additional work hours may be required on Saturdays and evenings.

Special Instructions to Applicants Physical Requirements

Must be able to complete the following with or without a reasonable accommodation:

1. The physical activity of this position.

A. Reaching. Extending hand(s) and arm(s) in any direction.
B. Standing. Particularly for sustained periods of time.
C. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
D. Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
E. Grasping. Applying pressure to an object with the fingers and palm.
F. Talking. Expressing or exchanging ideas by means of the spoken word.
G. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
H. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

2. The physical requirements of this position.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

3. The visual acuity requirements including color, depth perception, and field vision.

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

4. The conditions the employee will be subject to in this position.

None. The employee is not substantially exposed to adverse environmental conditions.

Close Date 03/07/2019 Quicklink Reference Requests

Reference Request Details

Accept References Yes Minimum Requests 3 Maximum Requests 4 Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents Required Documents
  1. Resume
  2. Cover Letter
Optional Documents




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    Job No:
    Posted: 2/15/2019
    Application Due: 3/7/2019
    Work Type: