Mendel Center Sales & Operations Manager

Posting Number: 0000732
Reports to: Executive Director, Mendel Center
Department: Professional/Technical
Classification: Professional/Technical
Full or Part-time: Full Time

Job Summary:

Manages the daily operations of Mendel Center spaces under the control of MCO including Mainstage, Grand Upton Hall, lobbies, hallways, grounds, and other event spaces including facility appearance and functionality, contract compliance, budget management, client management, and oversight of technical and other support services. Ensures an exceptional customer service experience and overall safety of students, faculty, staff, performers, clients, and all other guests. Responsible for developing and executing event rentals sales strategy to clients, event planners, and promoters. Leads and manages group ticket sales efforts. Manages the execution of events as required.

Essential Functions:
1. Manages day-to-day operations of all MCO building space including safety and security, equipment maintenance and equipment inventory. Manages the Facility maintenance and improvement requests and IT requests. Serves as the MCO liaison and coordinator for Facilities projects and WFF Custodial Services special maintenance requests and conflict resolution.
2. Manages the technical services contract including weekly hour allocations, project scheduling, invoicing, and conflict resolution.
3. Generates rental event business for all MCO spaces by proactively selling the venue to new clients; works closely with MC event managers to ensure clients’ expectations match the spaces and services available and to ensure a smooth handoff from sales to planning to execution.
4. Works with Mainstage Director to attract and maintain relationships with promoters for Mainstage co-productions and professional rentals.
5. Generates group ticket sales for Mainstage brochure shows by proactively reaching out to new groups and proactively managing relationships with existing groups; researches opportunities in the tourism and group sales market, working collaboratively with marketing, the box office, Mainstage Director and MCED.
6. Provides input into website, social media, print materials, and other marketing efforts to ensure they are effective tools for generating sales.
7. Assists MCED with developing budgets, strategic plans, and measuring results. Responsible for day-to-day monitoring and management of designated line items in the MCO and Econ operations budgets.
8. Serves as front of house manager, back of house manager, and event coordinator as needed.

Other Duties:
9. Performs other duties as assigned.

Accountabilities:
Under the general supervision of the Executive Director, Mendel Center Operations, The Mendel Center Sales and Operations Manager is responsible for meeting operational sales revenue targets and ensuring that event clients and patrons within the Mendel Center have an exceptional experience.

Job Specifications:
Bachelor’s degree required. Two or more years of experience in a coordination or management role in a theater, performing arts center, event center or comparable venue required. Exceptionally strong skills in sales, preferably with events and group ticket sales. Strong attention to detail, exceptional interpersonal skills, and good written, verbal, quantitative, and organizational skills. Must have a track record of being a team player. Intermediate to advanced level knowledge of Microsoft Word and Excel. Required to work a variable schedule, including extended work days and weekends as dictated by scheduled events.

Grade: 8
Salary Range: $39,187 - $58,156

Special Instructions to Applicants:
Official College transcripts required upon hire.

Open Date: 02/12/2019
Closing Date:

To apply, visit https://lmc.simplehire.com/postings/3099

About Lake Michigan College
Lake Michigan College is a community college in southwest Michigan. We have three campuses --two of which are located ten minutes from our namesake’s breathtaking shoreline.

Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our region’s future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive partnerships with the communities we serve.

Faculty and staff at LMC enjoy excellent benefits and a supportive and friendly work environment. LMC recently received a Capital Outlay grant from the State of Michigan and a new millage from the southwest Michigan community, so the college’s facilities will be getting innovative, sustainable upgrades in the next few years that will contribute to the comfort, productivity and collaborative environment for all employees.

Living in Southwest Michigan
Southwest Michigan attracts millions of tourists who come for our beaches, wineries, and nationally acclaimed golf courses. But many who visit, choose to stay for our great schools, low cost of living, and high quality of life.

LMC’s main campus is nestled in a watery and wooded wildlife sanctuary, yet it’s less than a half-day’s drive from major metro areas including Chicago, Milwaukee, Detroit, and Indianapolis.





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