Unified Communications Support/Analyst
- Employer
- University of Toronto
- Location
- Toronto, ON
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- Faculty Jobs
- Arts & Humanities
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support, Communications & Marketing
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Working with the Telecommunications Team and reporting to the Manager, Telecommunications and in close consultation with the Director, Enterprise Infrastructure Solutions (EIS) this position is responsible for the successful introduction and support of Unified Communications (UC) initiatives.
Your opportunity:
Working with the Telecommunications Team and reporting to the Manager, Telecommunications and in close consultation with the Director, EIS this position is responsible for the successful introduction and support of Unified Communications (UC) initiatives. This position will provide Tier I and II support for UC technologies which would include Voice Over Internet Protocol (VOIP), unified messaging, instant messaging, voice mail integration with email and other such technologies as may be introduced to the university.
The incumbents work involves the selection, deployment and education of the UC technologies. The incumbent works closely with the telecommunications team, other departments within the CIO portfolio, internal customers and vendors of products introduced. The incumbent will contribute to the development of usage guidelines and will provide and maintain the appropriate user documentation and support procedures.
Your responsibilities will include:
- Evaluating new technologies or new and modified businesses processes to determine enhancement requirements
- Ensuring system changes are consistent with business processes
- Advising on cost, feasibility and impact of different implementation solutions
- Responding to escalated complaints using informal negotiation skills
- Creating complex and technical documentation and user support guides
- Collaborating on cost estimates
- Serving as an expert resource to a group of professionals in the speciality
CampusEssential Qualifications:
- Bachelor's Degree in computer science, business or related technical field or an acceptable combination of education and experience.
- Minimum five years progressively responsible experience with Unified Communications technologies which includes; IP telephony, VOIP and other unified communication technologies.
- Experience with telephony support systems.
- Experience in delivering customer training with UC technologies and developing both end user and technical documentation.
- Experience in requirements gathering and systems business analysis in order to produce recommendations based on information obtained from user feedback and data provided by outputs from the various UC systems.
- Excellent problem solving, analytical and presentation skills.
- Good communication skills with the ability to interact well with all levels of staff at the University and with external vendors.
- Excellent interpersonal skills with high organizational and leadership abilities, judgment, and tact.
To be successful in this role you will be:
- Articulate
- Goal oriented
- Problem solver
- Self-directed
- Team player
Department: Enterprise Infrastructure Solutions
Campus: St. George (downtown Toronto)
Schedule: Full-time
Job Field: Facilities
Job Posting: Feb 11, 2019
Job Closing: Feb 20, 2019, 11:59:00 PM
Organization
Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.
U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.
U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.
Are you looking for a challenging, meaningful career in a supportive and diverse environment?
Work where the world comes to think.
Work where the world comes to discover.
Work where the world comes to learn.
Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.
We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.
Employees have access to:
- Excellent health and dental benefits;
- On-site support for training and career development;
- Flexible work arrangements;
- Childcare subsidy;
- Tuition waivers;
- Scholarships and/or tuition waivers for dependants;
- Generous paid time off;
- Support on equity and diversity issues;
- On-site child care;
- University Pension Plan;
- Subsidized athletic facility membership;
- World-renowned libraries;
- Confidential counselling services;
- Parking and TTC Metropasses;
- Employee and Family Assistance Plan;
- Continued health benefits for pensioners.
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