Posting Details

Posting Details

Posting NumberS02036PWorking TitleSYSTEMS ADMINISTRATOR ASSOCDepartmentEITS Client ServicesAbout the University of Georgia

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/DepartmentCollege/Unit/Department websitePosting TypeExternalRetirement PlanTRSEmployment TypeEmployeeBenefits EligibilityBenefits EligibleFull/Part timeFull TimeWork ScheduleAdditional Schedule Information

Monday-Friday, 8am-5pm. Occasional after-hours, as needed.

Advertised Salary$31,000 - $50,000Posting Date10/04/2018Open until filledYesClosing DateProposed Starting Date10/22/2018Special Instructions to ApplicantsLocation of VacancyAthens Area EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

Position Information

Classification TitleSYSTEMS ADMINISTRATOR ASSOCPay Grade116FLSANon-ExemptJob FamilyITFTE100Minimum QualificationsPreferred Qualifications

The following are not required qualifications, as this position is intended to provide an opportunity to learn and grow within the organization. We have found the following certifications and experiences to help employees be successful over time; if you do not have exposure to one or more of these, do not let that discourage you from applying! The successful candidate will have an opportunity to explore these as part of their career enhancement/planning with their supervisor, via peer mentoring sessions with colleagues, and through the EITS professional development program.

> HDI, ITIL, or PMI certifications.
> Basic understanding of TCP/IP and networking.
> Basic knowledge of at least one server operating system (Linux, Windows).
> Basic knowledge of at least one hypervisor (VMware, Hyper-V, Citrix).
> Basic knowledge of an online support ticketing system.
> Experience in an environment with change management.
> Experience in a 3-tier DevOps style environment.

Position Summary

The University of Georgia Enterprise Information Technology Services (EITS) is seeking qualified candidates for a Windows Systems Administrator position. This position will be supervised and will be responsible for the system administration of high profile production systems providing central IT services to the UGA campus.

Typical responsibilities include, but not limited to:
- Server installation, configuration, patching, and upgrading.
- Monitoring server availability and performance.
- Performing emergency troubleshooting and issue resolution.
- Securing systems and services.
- Serve on a rotating 24×7×365 on-call schedule.
- Assist in the development of standards and recommendations for critical functions and services, such as system configuration and backup & recovery.
- Develop and maintain written documentation to support the setup and maintenance of high profile services.
- Engage in continual process and service improvement cycle with colleagues, clients, and leadership to ensure high quality service delivery.

Knowledge, Skills, Abilities and/or Competencies

System administration experience with a current version of Windows (2008 or higher.)
Experience working with Windows Active Directory.
Basic understanding of TCP/IP and networking.
Good communication and time management skills.
The ability to work as a member of a team in a high pressure environment.
Eager to learn.

Physical Demands

Ability to move from one office to another office on campus. Job takes place in normal environmental conditions. This position will spend long periods of time standing and/or sitting at a computer.

Is driving required to perform essential duties outlined in this position? (This does not include infrequent trips) The successful candidate would have to provide proof that s/he has a valid driver's license when offered employment.Does this position have financial responsibilities?NoDoes this position require a P-Card? NoIs having a P-Card an essential function of this position? NoCredit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Duties/Responsibilities

Duties/Responsibilities

1. Administers production Windows systems that provide centralized IT services to the campus population and the public while under supervision from the senior administrators.
a. Patches operating systems and applications.
b. Monitors production systems.
c. Assist in the development of standards and recommendations for critical functions and services such as system configuration and automated tasks.
d. Executes recovery operations when necessary.
e. Gives attention to security issues by discussing best practices with regard to system security. Responds as needed to threats and incidents.
f. Performs initial setup, software installation, testing, and security hardening of computer server systems.

Percentage of time35 Duties/Responsibilities

Duties/Responsibilities

2. General Systems Administration Responsibilities.
a. Troubleshoot hardware/software problems.
b. Collaborate with various functional teams.
c. Share responsibility for emergency response and system maintenance on a 24×7 rotating on-call schedule.
d. Engage in proactive monitoring and solutions to prevent system failures.
e. Maintain and develop systems configuration tools.

Percentage of time20 Duties/Responsibilities

Duties/Responsibilities

3. Documentation and Administrative Responsibilities.
a. Writes and maintains documentation to assist in the setup, administration, and troubleshooting of managed systems by team of coworkers with varying skill levels.
b. Works with others in EITS to document system policies and procedures.
c. Facilitates knowledge transfer between units inside and outside of EITS.
d. Creates and facilitates change requests for approval on all production systems.
e. Participate in meetings relevant to this position and team across campus.
f. Manages projects and support requests using in-house systems/tools.

Percentage of time15 Duties/Responsibilities

Duties/Responsibilities

4. Research and Technical Development.
a. Explore innovative technologies for next-generation services for campus.
b. Design, develop, and test services that could support the EITS strategic directions and priorities.
c. Engage in the Continual Service Improvement process to regularly assess services and processes to identify opportunities for service enhancements.

Percentage of time15 Duties/Responsibilities

Duties/Responsibilities

5. Internal Support for Production Computing Services.
a. Works in cross functional teams to facilitate EITS projects.
b. Works with staff in EITS units to supplement end user support for production services.

Percentage of time10 Duties/Responsibilities

Duties/Responsibilities

6. Other duties as assigned.

Percentage of time5Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant DocumentsRequired Documents

1. Resume/CV
2. Cover Letter

Optional Documents