Help Desk Analyst
Help Desk AnalystSchool/Division:Department of Information TechnologyOffice:Department of Client Services Support CentersFull-Time or Part-Time:Full-TimeAbout HofstraHofstra University is a nationally ranked and recognized private university in Hempstead, N.Y. that is the only school to ever host three consecutive presidential debates (2008, 2012 and 2016). At Hofstra, students get the best of both worlds. Our campus is a leafy oasis just a quick train ride away from New York City and all its cultural, recreational and professional opportunities. We offer small classes and personal attention, with the resources, technology and facilities of a large university. Students can choose from more than 160 undergraduate program options and 165 graduate program options in the liberal arts and sciences, education, health professions and human services, the Peter S. Kalikow School of Government, Public Policy and International Affairs, the Fred DeMatteis School of Engineering and Applied Science, the Frank G. Zarb School of Business, the Lawrence Herbert School of Communication, the Maurice A. Deane School of Law, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Hofstra University is a dynamic community of more than 11,000 students from around the world who are dedicated to civic engagement, academic excellence and becoming leaders in their communities and their careers.Description:Provides phone, email, walk-in and field technical support, to end users for issues associated with desktop computer hardware, software, mobile devices and printers. Identifies, researches, and resolves technology related problems. Identifies, researches, and resolves technical problems. Documents, tracks and monitors problems to ensure a timely resolution. Performs end user equipment repair activities.
Responsibilities and duties include but are not limited to:
•Resolves technical hardware and application problems.
•Performs warranty end user hardware repairs.
•Escalates complex technical problems through a defined escalation process.
•Logs and tracks resolutions, follows up with users and updates related problem documentation.
•Maintains performance standards for end user computers, printers, applications and mobile devices.
Qualifications:•Bachelor’s degree in business information systems.
•Minimum 1+ year of relevant IT end user support experience.
•Knowledge of Windows, Mac OS and mobile devices, and MS Office applications.
•Experience with end user hardware and software, remote support, troubleshooting and problem resolution.
•Proficient with hardware and software installations, configurations, testing, issue diagnosis, resolution and repairs.
Application Instructions:Please send cover letter with salary requirements and resume to:
Manager of Client Services
Information Technology Hofstra University
107a McEwen Hall
Hempstead, NY 11549
email: [email protected]Voluntary Self-IdentificationAll applicants are invited to complete the three (3) voluntary self-identification formsDeadline:Open until filledDate Posted: 02/01/2019Posting Number: 898249