Systems Support Engineer Sr

Job description

DescriptionJob Purpose: Responsible for advanced level design, integration, implementation and modification of a wide variety of user information systems usually within a highly complex environment. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware. Provides technical advice and leadership to lower level technical staff.


Major Responsibilities:
  • Conduct needs analysis, planning and scheduling the installation of a wide variety of new or modified hardware/software.
  • Develop functional and technical IT system requirements and specifications.
  • Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access including deploying security and operating system patches.
  • Monitor and reports on system performance.
  • Support internal departmental servers.
  • Maintain hardware and software inventories including developing and updating departmental distributed software license management policy.
  • Makes technical presentations to other technical personnel and user department administrators.
  • May lead project technical team; provide technical advice to lower level technical staff.
  • Perform other related duties as assigned.

Basic Qualifications:
  • Education: Bachelor's in Computer Science or related field or equivalent combination of education and experience
  • Work Experience: Four to six years job related experience.
  • Certifications: N/A
  • Skills: This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required.

QualificationsPreferred Qualifications:
  • Preferred Education: N/A
  • Preferred Work Experience:
  • 3+ years of proven experience delivering complex technical solutions including planning, development, implementation and support for internal customers
  • Linux engineering experience.
  • Solid experience with Linux, virtualization, networking and storage working in an enterprise class data center.
  • Experience with troubleshooting and resolution of errors/failures related to applications, network, and storage.
  • Strong experience with virtualization technologies.
  • Experience with automation tools a plus.
  • Preferred Certifications: N/A
  • Preferred Skills: 
  • Strong working knowledge of general OS, application, database, storage and networking concepts, systems administration practices, etc.
  • Technical leadership skills.
  • Excellent verbal and written communication skills and attention to detail.
  • Ability to think critically.
  • Strong scripting skills in at least one major scripting language (e.g., bash, python)
  • Subject matter expert in at least one configuration management or systems automation tool, such as Puppet, Chef, Saltstack, Ansible, bcfg2, etc.
  • Additional Information: N/AImpact & Influence: This position will interact on a consistent basis with: system staff and departmental users including management. This position typically will advise and counsel: systems staff. This position will supervise: NA (work direction only)  

    Job: Information Technology
    Primary Location: Georgia-Atlanta
    Organization: Office of (OIT) Information Technology
    Job Posting: May 17, 2019, 12:48:33 PM
    Schedule: Full-time




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    Job No:
    Posted: 2/7/2019
    Application Due: 5/24/2019
    Work Type: