Student Liaison, Educational Opportunity Center

Department: Educational Opportunity Center

Location: Jerry Sue Thornton Center

Reports To: Dr. Elijah Scott

Recruitment Type: External/Internal

Requisition ID: req926

Employment Type: Full-Time Support Staff

Vacancy Number: CUSTOM.VACANCY.NUMBER

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm.*Occasional evening and weekend hours as requested by supervisor

Number of Openings: 1

Job Description:

SUMMARY

Serves as liaison and connects students to personal, academic, and career support services. Conducts individual and group program-engagement sessions. Collaborates with faculty, staff, and counselors to ensure optimum student support.

ESSENTIAL FUNCTIONS

Serves as liaison and connects students to personal, academic, and career support services

Assists in selecting and identifying new student participants as assigned

Monitors participants’ academic progress and refers to counseling department as needed

Assists students with completing financial aid and scholarship applications, writing essays/papers, connecting to academic support, and informs students of Educational Opportunity Center program offerings

Maintains accurate and timely documentation of all necessary data to ensure compliance with the U.S. Department of Education

Conducts individual and group program-engagement sessions

May conduct parental outreach to provide student progress reports

Ensures students develop applicable technological and professional knowledge and skills

Facilitates supplemental skill-building concepts for students enrolled in high-risk courses

Meets regularly with staff for participant and program evaluations

Works collaboratively with the Student Counseling department to ensure deliberate and attentive student referrals when needed

Meets with faculty regarding student progress and course content/materials, as needed

Assists in writing and editing the departmental newsletters and other correspondence as needed

May attend College-wide meetings, workshops, and conferences as directed

Assists with metric tracking and report preparation

Performs other duties as assigned

Qualifications:

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Bachelor’s Degree in a related field

Significant related experience may substitute for education

Minimum of two years of demonstrated experience advising, counseling, and/or teaching under-represented students/participants

Demonstrated experience making sound decisions that affect a work unit or team

Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

Possess excellent written, verbal and interpersonal communication skills

Possess strong organizational and time-management skills

Works accurately with great attention to detail

Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment

Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes

Possess sound understanding of the needs of community

Ability to work well with faculty, staff, and administrators

Possess willingness and ability to work evenings and weekends as needed

Ability to enter, monitor and interpret student data accurately

Excellent customer service skills and proven ability to develop and sustain productive customer relationships

Ability to effectively complete work assignments independently

Possess working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus

Demonstrated basic project management skills

Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

Service Focus

Collaboration

Quality of Work

VERY IMPORTANT COMPETENCIES

Communication

Time Utilization

IMPORTANT COMPETENCIES

Adaptability

Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Master’s Degree

Demonstrated experience and/or familiarity with College/Program-specific software

KNOWLEDGE, SKILLS and ABILITIES

Possess knowledge of federal TRiO programs and regulations Demonstrated ability to fluently speak, read, and write Spanish PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The work is performed in a normal, professional office environment;

The work area is adequately lighted, heated and ventilated;

Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note: This is a grant funded position

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.