Location: Jerry Sue Thornton Center
Reports To: Director, Network Services
Recruitment Type: External/Internal
Requisition ID: req467
Employment Type: Full-Time Support Staff
Vacancy Number: CUSTOM.VACANCY.NUMBER
Union Position: Non-Union
Work Schedule: Standard College Hours: M-F, 8:30am-5pm plus on-call rotation
Number of Openings: 1
SUMMARY Provides primary implementation, management, and support for core network systems, including but not limited to switches, routers, WAN/MAN technologies, Voice over IP call management systems, Voicemail and Call Center systems. Maintains monitoring and documentation for core infrastructure. Works closely with vendors and service providers with installations and provides College data and voice connectivity along with troubleshooting issues. Responds to incidents in the on-call rotation. ESSENTIAL FUNCTIONS Manages phone equipment, including voice gateways, call managers, voicemail, call center and othersInstalls, configures, diagnoses and repairs network switching infrastructureProvides technical level II troubleshooting and resolution for a College-wide networkInstalls, configures, diagnoses and repairs all server infrastructureMaintains all aspects of the infrastructure through regular upgrades, patches and replacementInstalls, configures, diagnoses and repairs major infrastructure services, such as, but not limited to: Active Directory, DNS, DHCP, EmailCollaborates with all internal and external stakeholders to implement the best technology solutionWorks with vendors to resolve infrastructure issuesPossesses an in-depth understanding of communications technologies and advanced troubleshooting skillsDemonstrated willingness and ability to travel to various College sites for installs and updatesParticipates in an on-call rotation for a week approximately every monthPerforms other duties as assigned
Qualifications:REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAININGBachelor’s Degree Significant related experience may substitute for educationMinimum of two years of fulltime IT networking experienceDemonstrated VOIP configuration and support experienceDemonstrated network management and support experienceDemonstrated server installation and support experienceDemonstrated experience making sound decisions that affect a work unit or teamDemonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations KNOWLEDGE, SKILLS and ABILITIESPossess strong organizational and time-management skillsPossess excellent written, verbal and interpersonal communication skills Ability to foster a team environment and work collaborativelyAbility to research and analyze issues and develop solutionsAbility to work accurately with great attention to detailAbility to effectively complete work assignments independentlyPossess comprehensive knowledge of IT Network theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situationsDemonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPointDemonstrated basic proficiency with Microsoft AccessAbility to confidentially and discreetly handle subject matters requiring privacy and sensitivityAbility to collaborate, persuade, gain cooperation and acceptance of ideas on significant projectsAbility to collaborate, negotiate and resolve conflicts on major projectsAbility to facilitate top-level collaboration while managing sensitive issuesAbility to develop and maintain relationships with key contacts to enhance work flow and qualityPossess excellent customer service skills and proven ability to develop and sustain productive customer relationshipsCritical thinker with ability to identify and implement efficiencies within daily operationsAbility to occasionally lift up to fifty pounds of networking or computer equipmentPossess sensitivity to appropriately respond to the needs of a diverse population CRITICAL COMPETENCIESService FocusCommunicationQuality of Work VERY IMPORTANT COMPETENCIESTime Utilization Continuous Improvement IMPORTANT COMPETENCIESCollaboration Adaptability PHYSICAL DEMANDS/WORKING CONDITIONS(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)The work is performed in a normal, professional office environment; The work area is adequately lighted, heated and ventilated;Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.