Network Technician

Department: ITS

Location: Jerry Sue Thornton Center

Reports To: Director, Network Services

Recruitment Type: External/Internal

Requisition ID: req467

Employment Type: Full-Time Support Staff

Vacancy Number: CUSTOM.VACANCY.NUMBER

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm plus on-call rotation

Number of Openings: 1

Job Description:

SUMMARY

Provides primary implementation, management, and support for core network systems, including but not limited to switches, routers, WAN/MAN technologies, Voice over IP call management systems, Voicemail and Call Center systems.Maintains monitoring and documentation for core infrastructure.Works closely with vendors and service providers with installations and provides College data and voice connectivity along with troubleshooting issues.Responds to incidents in the on-call rotation.

ESSENTIAL FUNCTIONS

Manages phone equipment, including voice gateways, call managers, voicemail, call center and others

Installs, configures, diagnoses and repairs network switching infrastructure

Provides technical level II troubleshooting and resolution for a College-wide network

Installs, configures, diagnoses and repairs all server infrastructure

Maintains all aspects of the infrastructure through regular upgrades, patches and replacement

Installs, configures, diagnoses and repairs major infrastructure services, such as, but not limited to: Active Directory, DNS, DHCP, Email

Collaborates with all internal and external stakeholders to implement the best technology solution

Works with vendors to resolve infrastructure issues

Possesses an in-depth understanding of communications technologies and advanced troubleshooting skills

Demonstrated willingness and ability to travel to various College sites for installs and updates

Participates in an on-call rotation for a week approximately every month

Performs other duties as assigned

Qualifications:

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Bachelor’s Degree

Significant related experience may substitute for education

Minimum of two years of fulltime IT networking experience

Demonstrated VOIP configuration and support experience

Demonstrated network management and support experience

Demonstrated server installation and support experience

Demonstrated experience making sound decisions that affect a work unit or team

Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations

KNOWLEDGE, SKILLS and ABILITIES

Possess strong organizational and time-management skills

Possess excellent written, verbal and interpersonal communication skills

Ability to foster a team environment and work collaboratively

Ability to research and analyze issues and develop solutions

Ability to work accurately with great attention to detail

Ability to effectively complete work assignments independently

Possess comprehensive knowledge of IT Network theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations

Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Demonstrated basic proficiency with Microsoft Access

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

Ability to collaborate, negotiate and resolve conflicts on major projects

Ability to facilitate top-level collaboration while managing sensitive issues

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships

Critical thinker with ability to identify and implement efficiencies within daily operations

Ability to occasionally lift up to fifty pounds of networking or computer equipment

Possess sensitivity to appropriately respond to the needs of a diverse population

CRITICAL COMPETENCIES

Service Focus

Communication

Quality of Work

VERY IMPORTANT COMPETENCIES

Time Utilization

Continuous Improvement

IMPORTANT COMPETENCIES

Collaboration

Adaptability

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The work is performed in a normal, professional office environment;

The work area is adequately lighted, heated and ventilated;

Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.