SUMMARY:

The Information Technology Analyst is responsible for programming, upgrading, installing, and maintaining multiple software/hardware systems and the integration necessary for the efficient operation of Campus Services and Finance and Administration departments. This individual provides on-call support for technology emergencies.

RESPONSIBILITIES:

Applications Oversight & Planning

• Under the direction of the Information Technology Manager, collaborate with Information Services to maintain a high level of security for departmental servers, databases, and applications; maintain PCI compliance.
• Project Lead for:
  • System and software upgrades, coordinating implementation.
  • Critical and noncritical application patch releases. Coordinate with application owners to schedule installations within prescribed business cycles.
  • New IT project requests. Coordinate with directors and managers to support departmental operations and priorities.
• Create, maintain, and update documentation as it relates to configuration and implementation of all applications maintained by Campus Services.
• Create, maintain, and update all social media platforms for One Card and other areas, as assigned.
• Install, upgrade, and configure database software and proprietary applications, IIS and Apache web servers, and Oracle client software.
• Manage and maintain various access control lists through CATS group management.
• Manage and maintain various permissions to servers for various end users and applications.
• Monitor database and application servers to ensure that they are operating at peak efficiency, taking action to resolve performance problems.
• Backup and restore databases, coordinating with system and database administrators to integrate database backups into data center backup and disaster recovery procedures.
• Troubleshoot, repair, and or replace hardware as needed.

Additional responsibilities

• Provide coverage for One Card service desk, as needed.
• Special projects as assigned.

QUALIFICATIONS:

• Ability to prioritize, multi-task, and work independently, efficiently, and with flexibility in an organized manner.
• Ability to communicate effectively, build rapport with people, and work well as part of a large operational team.
• Ability to analyze, problem-solve, and debug complex multi-leveled application environments.
• Ability to plan, implement, and manage complex technical projects employing best practices.
• Experience with Catertrax, CS Gold, Computrition Hospitality Suite, Computrition Web Menus, EMS Campus Scheduling, Certain, ID Works, Label Logic, Meeting Matrix, Micros Simphony, Temptrak, Wasp, and WinPrism preferred.
• Working knowledge of basic HTML coding.
• Working knowledge of Box and data warehouse applications, CyberArk, ClearPass Policy Manager, Elucian Bannerforms and Bannerweb, Nagios XI, RevenueVision, and Roads.
• Working knowledge and experience with basic networking, hardware, and software security, and support and maintenance applications.
• Working knowledge of Apache, IIS, and Linux Red Hat servers.
• Working knowledge of Mac and Windows Mobile technologies, Microsoft Office products, social media platforms, and VMware products including Player, Workstation for Windows and Fusion for Mac.
• Thorough knowledge of remote control products including PuTTy, Windows RDP, SCCM Remote Control, SSH, VNC, WebEx, and WinSCP; relational databases (Oracle and MSSQL); Visual Basic, T-SQL, and PL/SQL coding; and current versions of Windows Desktop, and Windows Server.
• Thorough knowledge of Powershell and Python required.

EDUCATION & EXPERIENCE:

• Bachelor degree in information systems technology or related field and one year of related experience in software implementation, testing, and systems management, required.
• Three years of related experience in software implementation, testing, and systems management may be substituted for education requirement.
• One year of application support experience preferred.

WORK HOURS:

• Full-time, exempt position
• Monday – Friday, 8:30 a.m. - 5:00 p.m.; 7.75 hrs./day; 38.75 hrs./week
• Must be available to work as needed

SALARY STRUCTURE:
Pay Grade 7 (Hiring Range $52,829.00 to $69,999.00 annually)

Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. Richmond offers a unique combination of undergraduate and graduate programs. Our School of Arts & Sciences anchors Richmond as a nationally ranked liberal arts university. A ranked business school, the nation’s first school of leadership studies, a highly respected law school, a nationally recognized international education program and the community-focused School of Professional and Continuing Studies build on that strong foundation and make this university something unique.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE