1/11/2019

Clerical Healthcare Administrative Specialist Supervisor - Health & Counseling Center

Tracking Code005413 Job Description

The mission of the University of Denver Health and Counseling Center (HCC) is to provide exceptional, inclusive, integrated health care. We promote student success and wellness through education, advocacy and outreach to the University of Denver community. The HCC is an on-campus health facility open 8am-5pm M-F with evening hours until 7pm two to three evenings a week during the academic year, and provides a wide range of on-site medical and mental health services. The University of Denver is deeply committed to Inclusive Excellence and seeks a mental health clinician who is committed to multiculturalism and can integrate that perspective into all of their work.

The University of Denver is deeply committed to Inclusive Excellence and seeks a Clerical Healthcare Administrative Specialist Manager who is committed to multiculturalism and can integrate that perspective into all of their work.

Position Summary

This position provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures.

The incumbent will demonstrate competence and initiative by performing a variety of functions, including the following: registering patients and scheduling patient visits efficiently and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and in a timely manner; recording charges and fees accurately on patients accounts; collecting charges, as appropriate, and accurately recording the collection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable), insurance advocate for the students, member of committees within the HCC and CLIE (Campus Life and Inclusive Excellence); facilitates appropriate resolution of student issues and/or complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies. Supervises Clerical Healthcare Administrative Specialist team in a professional and inclusive environment. Makes independent decisions regarding patient/client administrative issues.

Essential Functions

Manages the Front Desk Operations

• Manages the Clerical Healthcare Administrative Specialist team to maintain unit procedures. Coordinates patient flow and assures immediate priorities are satisfied such as schedule changes, eligibility changes and students in crisis. Responsible for appearance of front desk and waiting areas. Hires, trains and reviews performance of the Clerical Healthcare Administrative Specialist team.

Patient Scheduling Duties

• Schedules patient appointments efficiently and accurately according to practice protocols. Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols. Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency. Instructs patients how to enter their information online through the secure web portal.

Insurance Duties

• Verifies student health fee and insurance coverage. Answers insurance inquiries from students, staff and parents. Assists students with HCF & SHIP enrollment. Processes HCF (Health & Counseling Fee) and SHIP (Student Health Insurance Plan) enrollments.

Financial Duties

• Assures the accuracy of CPT and ICD-9 codes on patient visit according to the nature of the service rendered. Answers staff questions related to billing and collection. Notifies appropriate parties of any missing information. Generates patients bills for services rendered and records all collections Provides information and instruction to patients about charges and billing options. Processes payments and the daily financial packet. Tracks accounts receivable and aging of accounts and generates reminder notices accordingly. Assisting with the implementation of a 3rd party billing system at the HCC by 2015.

Administrative Duties

• Scans and updates patients electronic medical records, i.e. scan specialist referred visit notes, emergency room notes, prescription requests, etc., notifies referring provider or nurse for review. Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays the information to the appropriate person with accuracy, courtesy, and speed; provides routine information via phone, e-mail and face to face; monitors patient needs in the reception area; maintains neat, clean, and safe work area. Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other clerical duties upon request of the DAF and MBD.

Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs. Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations. Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitors, and co-workers.

Knowledge, Skills and Abilities

• Working knowledge of Microsoft Suite.
• Knowledge of basic office equipment (phone, fax, copier, credit card machine, etc.).
• Ability to type a minimum of 40 words per minute.
• Strong computer data entry skills.
• Working knowledge of medical billing and coding.
• Exceptional interpersonal skills.
• Exemplary written and oral communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple projects at the same time.
• Ability to work effectively with diverse constituents.
• Ability to handle sensitive and confidential information.

Required Qualifications

• Associate's degree or equivalent combination of education and work experience.
• 2-5 years of customer service related experience, with 2 years in a supervisory capacity.
• Experience with computerized data collection, billing and account tracking systems.

Preferred Qualifications

• Bachelor's degree.
• Experience as an administrative supervisor in a medical/counseling office/setting.
• Experience in medical coding and terminology.
• 3-5 years in a supervisory capacity.
• Experience in Electronic Medical Record software.

Work Schedule

Monday - Friday, 8:00 a.m. - 5:00 p.m. with some evenings until 7:00 p.m. during the academic year.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) on Thursday, January 24, 2019.

Special Instructions

Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an affirmative action employer and that age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law are not taken into account in any employment decision.

All offers of employment are based upon satisfactory completion of a criminal history background check.

DepartmentHealth and Counseling Center (81)Position TypeFull-Time/Regular