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Associate Desktop Support Analyst

Employer
California State University, Los Angeles
Location
Los Angeles, CA

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Job Details

Job Summary Requisition Number: 28421 Job Title: PROGRAMMER/ANALYST II Working Title: Associate Desktop Support Analyst Salary: $24.81 - $48.70 hourly Job Type: Career Department Name: 4100-ADMINISTRATIVE INFORMATION SYSTEMS Department Website URL: www.it.ucla.edu Job Summary Statement: As a member of the Desktop Support Services team, the Associate Desktop Support Analyst is responsible for the delivery of high-quality, customer-focused, first and second level technical and end-user support for staff within assigned departments and/or customer segments as needed. The Desktop Support Analyst consistently responds to and updates support requests using defined Service Management procedures, applies analytical skill to assess and resolve technical issues related to computing needs of end-users, and ensures computing equipment is maintained with current software updates, patches and configuration standards. Responsibilities include configuration of computing equipment (PC/Mac, laptops, tablets, mobile), OS and software installation, basic hardware maintenance, user account setup and maintenance, remote access/VPN, data encryption, and installation of printers and/or other wired and wireless peripherals. Percentage of Time: 100 Shift Start: 8:00 am Shift End: 5:00 pm function checkForSelectedStatus(){ return true;} Qualifications for Position 8 Records Qualifications Required/Preferred Bachelor's degree in Information Systems, Computer Science, Engineering (or related) OR two years of relevant professional experience and training. Required Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization; ability to use standard English grammar and punctuation. Required Ability to effectively utilize common office productivity software such as MS Office (Word, Excel, PowerPoint), MS Outlook, and internet browsers. Required Technical knowledge of network technologies including DNS, DHCP, TCP/IP, VPN, and WINS. Required Ability to plan and organize daily work activity by prioritizing and completing assigned tasks, following up on open requests, and maintaining service requests using Service Management system. Required Technical knowledge of supporting Windows Active Directory on multiple domains including Group Policy management and user account creation and maintenance. Required Technical knowledge of Windows and Mac operating system configurations on physical and virtual machines via VMware, troubleshooting and resolution of issues related to network connectivity, logon credentials, messaging, security, encryption, and associated peripherals; and exposure to mobile and tablet devices. Required Technical and operational expertise in the integration and support of a variety of desktop operating systems. Including Dell, HP, and Macintosh computers and laptops as well as printers and other peripherals. Required Additional Posting Information Bargaining Unit: 99-Policy Covered Application Deadline: 01-15-2019 External Posting Date: Quicklink To Posting: hr.mycareer.ucla.edu/applicants/Central?quickFind=73778 Special Instructions: Contact information: Number of Positions: 2 function checkForSelectedStatus(){ return true;} Special EmploymentDesignations/Requirements Per UC Policy Conflict of Interest: N/A Critical: Continued employment contingent upon completion of satisfactory background investigation. Driving Record: N/A E-Verify Check:

Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

More Information This position does not require E-Verify check. CANRA:
Is this position designated as a mandatory reporter under CANRA? No Other Special Employment Requirements: Position is subject to performance standards and other requirements of the University wide Police Policies and Administrative Procedures. function checkForSelectedStatus(){ return true;} The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. UC Nondiscrimination & Affirmative Action Policy

Please be advised that the final candidate recommended for hire into a critical (or otherwise designated) position will be required to successfully complete a background investigation. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.

UCLA is a Tobacco-Free environment. For more information, please view the policy at Tobacco-Free Campus Policy

Organization

Working at California State University, Los Angeles

Mission

Cal State LA transforms lives and fosters thriving communities across greater Los Angeles. We cultivate and amplify our students' unique talents, diverse life experiences, and intellect through engaged teaching, learning, scholarship, research, and public service that support their overall success, well-being, and the greater good.

Vision

Cal State LA will be internationally recognized as the premier comprehensive public university in greater Los Angeles. We are dedicated to delivering cutting-edge academic programs that prepare students to be innovative leaders in both their professional and civic lives and to serving the public good through initiatives that engage local, regional, and global communities in mutually beneficial partnerships.

Values

  • Students First – We put our students' academic success, career-readiness, and well-being at the center of everything we do.
  • Pushing Boundaries – We set ambitious goals to challenge and inspire us, benefitting our role as L.A.'s premier comprehensive public university.
  • Engagement, Service, and the Public Good – We foster meaningful, collaborative relationships that contribute to the public good among the University community, alumni, and local, regional, and global communities.
  • Diversity, Equity, and Inclusion – We cultivate diversity, expect cultural competence, and actively seek perspectives and engagement from all constituents in our community, to develop just and equitable expectations.
  • Student Engagement – We encourage our students to take ownership of their own campus experiences by seeking opportunities that promote inclusion, a sense of belonging, and leadership.
  • Engaged Teaching and Learning – We cultivate and amplify our students' unique talents, diverse life experiences, and intellect through engaged teaching, learning, scholarship, research and vibrant student life.
  • Academic Distinction – We foster and promote academic distinction through innovation, academic rigor and the pursuit of lifelong learning.
  • Community of Scholars – We foster a community of scholars among faculty and students engaged in research, scholarship, and creative accomplishments.
  • A Culture of Excellence – We encourage and expect all members of our University community to pursue academic, professional, and personal excellence.
  • Transparent Collaborative Decision-Making – We make data-informed, evidence-based decisions and are collaborative and transparent in our approach and communication.
  • Mutual Respect – We are committed to cultivating a supportive and accepting environment where each of us commits to fostering a culture of respect for all.
  • Academic Freedom – We promote academic freedom and professional ethics.

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