UX Writer/Content Strategist
- Employer
- Tufts University
- Location
- Medford, MA
View more
- Faculty Jobs
- Arts & Humanities
- Administrative Jobs
- Technology, Multimedia & Audiovisual
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Across our diverse and creative teams, we engage and focus our collective talent to strengthen Tufts’ strategic IT capabilities. To keep pace with our community’s emerging needs, we continue to evolve our competencies across four main families of practice, including Planning and Design, Service Delivery and Operations, Data Strategy, and Academic Technology.
Thinking and acting strategically with technology occurs through strong partnerships and an engaged community. Additionally, for technologies to take on integral meaning to our work, we also need reliable and consistent support in using them. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community and to enable the broadest possible access.
Come join our collaborative, flexible work environment, where leadership is valued at all levels of the organization, and opportunities abound to work with leading technologies and learn new skills
A member of the Design Practice within Tufts Technology Services, the UX Writer/Content Strategist collaborates with a broad range of university business stakeholders and functional teams to define content requirements and strategy that best achieve business goals. S/he manages the content lifecycle for digital properties, including planning, creation, delivery, evaluation, and maintenance. S/he contributes to the creation of elegant user-centered solutions for content presentation; aids in the oversight of content migration/integration and preparing of related documentation; is responsible for the creation of taxonomies and metadata frameworks for grouping and tagging content. S/he thinks holistically about product and UX (user context and goals, design, insight, and language) and works closely with UX and service designers, contributing to the creation of delightful user experiences across touchpoints, including web and mobile sites and enterprise applications, and the generation of design process artifacts, such as design briefs, user stories, functional specification documents, etc.
QualificationsBasic Requirements:
• A Bachelor’s Degree in related field, such as English, journalism, technical writing, or library science, or 5+ years’ of equivalent experience.
• At least 3 years of experience creating/writing/publishing content for Web or other digital media
• Demonstrated superior writing, editing, and proofreading skills with ability to bring a consistent and harmonious tone across digital properties while demonstrating deep understanding of mobile copywriting and usage patterns, and web and accessibility standards
• Excellent communication and teamwork skills, and proven ability to lead tasks and drive results.
• A proven track record collaborating on projects where translating complex concepts into easy-to-understand interactive experiences is required.
• A diverse portfolio of work to demonstrate authored and edited web content.
• Proficient in web analytic tools such as SiteImprove and Google Analytics
• Experience providing content strategy for at least one large website
• Knowledge of web accessibility standards (WCAG 2.0, 2.1)
• Extensive experience planning for and developing useful, usable content including instructional text, error and confirmation messages, taxonomy and nomenclature.
• Passion for creating great user experiences with actionable knowledge of the digital landscape including current industry and user trends, emerging technologies, and standards.
• Understanding of interaction design and information architecture with regards to content strategy.
• Ability to scope, organize and execute multiple projects with interrelated goals.
Preferred Qualifications:
• Experience developing content types, taxonomies, entity queues, etc., in Drupal 8.
• Experience devising strategies for, and assisting in the execution of, the integration of feed (RSS, CSV) and social media content into content management systems, specifically Drupal.
• Experience working with and/or creating artifacts such as personas, concept models, site maps, flowcharts, wireframes, etc., to articulate user need and inform and define deliverables.
• Working knowledge of wireframing and prototyping tools such as Azure, inVision, Sketch, Visio, or UXPin
• Experience with, or working knowledge of, Design Thinking frameworks and methodologies
• Working knowledge of the Adobe Creative Cloud Suite (Illustrator, Photoshop, InDesign, etc.)
• Working knowledge of SEO and Accessibility tools
• Has experience developing information architectures and performing usability testing
• Advanced proficiency in the MS Office Suite
Special Work Schedule Requirements:
The majority of the work for this position is performed during normal business hours Monday through Friday. However, there may be an occasional need to work during evening hours as required.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.
Primary Location: United States-Massachusetts-Medford/Somerville
Job: IT (Information Technology)
Organization: Tufts Technology Services
Employee Status: Regular
Schedule: Full-time
Job Posting: Jan 9, 2019, 12:37:45 PM
Organization
Tufts University is a leader in American higher education – distinctive for its success as a moderately-sized teaching and research university. Our ‘university on a hill‘ is a collection of colleges and academic departments independently recognized for their public service in our local communities, across the country, and around the world.
Working at Tufts University
Across the university you’ll discover talented and committed members of our staff and faculty who share an enthusiasm and a deep commitment to Tufts. We are collectively bound by our pursuit of knowledge and truth, and driven by our common values and aspirations. The strength of these values is reflected in our willingness to look at problems from new perspectives and challenge the status quo.
T10 strategic initiatives
An organization’s priorities can tell you a great deal about the culture. The T10 Strategic Plan provides a window into how our values impact our work as a university and how we work with each other as people. The plan’s initiatives are deliberately ambitious and far reaching – including our Foundational Initiatives that address each employee’s stewardship of limited resources and our plan to engage with and celebrate both our commonalities and differences. These strategic commitments represent who we are and guide what we will become.
Our culture
At the heart of Tufts’ distinctive culture is a commitment to diversity of thought, openness, and the inclusion of people who represent differing experiences and points of view. Our staff, students and faculty represent over 100 countries of origin but with shared values that make us more alike than we are different.
What we value:
Making an impact – We seek out new innovative ways to improve the quality of life of individuals and societies around the world, and at home.
Personal worth – The individual human being must be at the heart of every interaction in which individual differences are understood, valued, and cultivated.
Mindful leadership – Leadership brings with it tremendous possibilities and equally important responsibilities. Our leadership is visible in our words and actions, and the impact we have on the lives of those we serve.
Community – Our connection to each other through learning, arts, culture, sports, and through making an impact, brings us together and enhances our collective well-being.
Progressive learning – Our preparation for complex challenges and changes requires a commitment to lifelong learning, a willingness to challenge accepted thinking, and a sense of urgency in implementing new practices.
What matters?
A university setting provides employees the opportunity to contribute to the well-being of their colleagues, our global community, and their individual professional development. Staff, faculty and researchers embrace the responsibility, and privilege, that working at Tufts provides. While not every employee will have the opportunity to connect personally with the individuals who benefit from Tufts’ research and outreach initiatives, at the end of the day, we all understand just how much our day-to-day work matters.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert