Job location: UT Salt Lake City Verizon - UT NYCDA Salt Lake City

Employment Type: Full-time
Posted data: 2019-04-26
Req: R05785
Under general supervision, the Degrees@Work Admissions Officer will enroll, counsel, motivate, advise, tutor, assist with course selection, and assist with the enrollment process in order to help all students meet their educational goals. They are responsible for handling all aspects of the student recruitment efforts in a fast-paced, results and compliance-driven environment. This position is responsible for helping individuals interested in attending Strayer enroll in the University by responding to inquiries, interviewing prospective students over the phone walking students through the entire application and enrollment process and consistently achieving performance objectives. This also includes partnering with other functions to provide prospective students with the information necessary to determine if Strayer would meet their educational needs such as program offerings, financial options, and satisfying academic prerequisites.

**position is in Salt Lake City***

Essential Duties & Responsibilities:

• Effectively respond to all prospective student inquiries.
• Set phone interview appointments and conduct phone interview appointments as appropriate.
• Interview prospective students to determine their educational background and future goals and objectives.
• Educate prospective students on the benefits of attending Strayer University, including our high-quality academic programs and recommend appropriate course(s) of study.
• Assist prospective students with the application process and review qualifications for admission.
• Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, and previous college transcripts are ordered if applicable.
• Ensure prospective students’ admissions files are complete and assist students with initial registration process.
• Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment.
• Support students from enrollment through graduation.
• Counsel and advise students by phone, email, text, and video chat / GoTo Meeting as appropriate.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Follow up to ensure resolution of each issue.
• Work collaboratively with other departments and services, across the university to understand processes, systems, and services and to resolve student issues.
• Work closely with campus staff to address student issues.
• Partner with other departments as necessary to finalize enrollment process, including Student Financial Services, Student Academic Services, and the University Registrar’s Office.
• Other responsibilities as assigned

Education:

• Bachelor’s degree from an accredited institution or equivalent required

Work Experience:

• 2-5 years proven customer service and/or sales experience highly preferred
• Skills:
• Must be detail-oriented and have a focus on achieving optimum results, while maintaining high ethical standards and attention to compliance with University policies and regulations.
• Must possess the energy and determination necessary to provide valuable and timely services to prospective and newly enrolling students
• Must have strong computer skills (Excel, PowerPoint, etc.)
• Excellent oral and written communication skills

Job Skills:

• Exceptional customer service skills
• Exceptional advising and counseling skills
• The ability to deliver WOW through service
• Embrace and drive change
• Create a fun and informative environment for students and peers
• Be adventurous, creative and open minded
• Pursue self-development and learning
• Build open and honest relationships through excellent verbal and written communication.
• Be part of a positive team
• High energy; passionate about student success.
• Commitment to excellence in providing student services.
• Strong problem-solving skills.
• Strong organizational and time management skills
• Commitment to working in collaborative environment, alongside other team members.
• Full computer proficiency in all Microsoft products
• Able to easily navigate other software programs and forms of technology as needed.
• Data Entry Skills
• Listening and phone skills
• Public speaking skills

Other:

• No travel required 
• Must be able to lift 10 lbs.Typical office setting.
• Mobility within the office including movement from floor to floor.
• Travel via plane, car, and metro is required to perform this job.
• Access information using a computer.
• Effectively communicate, both up and down the management chain.
• Effectively cope with stressful situation
• Strong mental acuity
• Regular, dependable attendance and punctuality are essential functions of this job.
• Other essential functions and marginal job functions are subject to modification.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.