Position Summary: The Concierge Supervisor will assist the Concierge Manager in leading a team of young professionals in concierge, transportation, and bellhop services to provide exceptional customer service to guests, visitors, and employees of the Georgia Center. This position's main focus is to train team members and hold them accountable for executing the high service standards they are taught. The Supervisor will assist the Manager in scheduling, coaching, and reviewing the team. The Concierge Department is often the first and last contact that a guest has with the University of Georgia and is vital to creating a lasting positive impression.
Responsibilities: Assist Concierge Manager with supervising departmental operations * Lead shifts * Be familiar with Georgia Center departments and personnel * Be a resource to help other Georgia Center and UGA departments with the tools at the Concierge's disposal * Respond professionally to requests and concerns * Train new employees according to departmental standards * Ensure that staff maintain quality of service standards * Report personnel issues and concerns to Concierge Manager, i.e. performance management, attendance, appropriate professional behaviors, recognition and rewards * Assist in preparing the Concierge team for upcoming events and activities * Assist Manager with conducting employee reviews * Communicate and collaborate effectively with Georgia Center employees, guests, and vendors
Qualifications: Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualificaitons.
About UGA: The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state's oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University's enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
Full time/Part time: Full Time
EEO Policy Statement: The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.