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Student Services Manager

Employer
University of Redlands
Location
Redlands

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Administrative Jobs
Academic Affairs, International Programs, Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details



Student Services Manager
University of Redlands


POSITION CODE: 4271
DEPARTMENT: School of Business
STARTING SALARY: Commensurate with Experience
APPOINTMENT: Administrative, Full-time, 12 months, some evening and weekend hours required
POSITION AVAILABLE: Immediately
INTRODUCTORY PERIOD: 12 months
POSTING DATE: January 22, 2019
APPLICATION DEADLINE: Open until filled

DESCRIPTION: Provides a range of services supporting students, alumni, and friends of the School of Business and University, frequently and regularly interacts with students, alumni, and community groups.

Duties and responsibilities include but are not limited to:

  • Provides quality front-line customer service and timely follow up. Maintains regular contact with students to include travel to assigned regional campuses to conduct visits. Collaborates with other operational areas to ensure timely resolution of internal and external student/customer inquiries. Evaluates and resolves student inquiries and issues to ensure appropriate action is taken.
  • Assists adult students with academic advising to include degree completion planning, self-registration, and advising of transfer credit procedures. Monitors and tracks students' academic progress and attendance to ensure satisfactory academic progress toward degree completion.
  • Assists in the delivery of student programs geared toward adult students. Develops and implements re-entry initiatives designed to help meet enrollment and retention goals. Participates in regular retention meetings, auditing re-entry and at-risk students. Assists students with disabilities in navigating the disability services process. Conducts and documents exit interviews.
  • Assists in the coordination, implementation, and support of School of Business activities and events for students and alumni. Develops and communicates information regarding opportunities for tutoring, study abroad, business consultancy, mentor program, etc.
  • Provides feedback to enrollment and academic group leadership concerning possible problems or areas of improvement. Compiles and analyzes activity reports. Updates spreadsheets, reports, and databases to maintain and reference information as needed.
  • Maintains institutional confidence and safeguards operations by keeping information confidential; adheres to all safety and housekeeping policies and procedures. Contributes to team effort by accomplishing related duties as needed.
  • Performs other duties and special projects as assigned or directed.

    MINIMUM QUALIFICATIONS: Bachelor's degree required, Masters preferred plus three (3) to five (5) years related experience in higher education, or equivalent combination; background in academic advising, student services, and/or related area is desirable. Successful candidate must be highly proficient in administrative reports, analyst and manipulating data, able to demonstrate excellent written and interpersonal communication skills. Must be able to work efficiently and successfully with minimum supervision; prioritize and handle multiple tasks and deadlines; be creative and flexible. Valid driver's license required. Upon offer of employment, a current DMV printout showing a good driving record will be required. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. In compliance with The Americans with Disabilities Act if selected for the interview process and accommodations are needed please call (909) 748-8040.


    To apply: Submit a University of Redlands Administrator application form at https://www.redlands.edu/human-resources/employment/student-services-manager---4271/.

    FOR MORE INFORMATION, CALL 909-748-8040 OR VISIT http://www.redlands.edu/human-resources/employment/. SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN. MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY. AN EQUAL OPPORTUNITY EMPLOYER




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    • Organization

     

    University of Redlands garden sign

     

    The University of Redlands is a private, independent liberal arts university centrally located in the heart of southern California. Situated in the area east of Los Angeles known as the Inland Empire, the beautiful Redlands campus is within easy traveling distance of snow skiing, hiking and climbing to the north, some of the world’s best beaches to the south, Palm Springs and Joshua Tree to the east, and the urban culture of Los Angeles to the west.

    Ranked 12th among regional universities in the West by U.S. News & World Report, Redlands offers 50 undergraduate programs as well as graduate programs in business, communicative disorders, education, geographic information systems and music.  

    The University of Redlands serves approximately 5,000 students in its primarily undergraduate residential College of Arts and Sciences, as well as its School of Education and School of Business, which offer graduate programs at eight locations across southern California in addition to the main campus. The School of Continuing Studies offers non-degree program credentials and course opportunities.

    Redlands blends liberal arts and professional programs, applied and theoretical study, traditional majors and self-designed contracts for graduation. For a select group of highly motivated, self-driven students, the progressive Johnston Center for Integrative Studies allows such inclined undergraduates to negotiate their own course of study with a faculty/peer committee, receiving narrative evaluations rather than letter grades.

    The Master of Science in Geographic Information Systems program is an intensive, one-year residential program that draws international acclaim, in part due to the close collaboration with Redlands-based Esri, the world’s leading GIS company.

    Recognized for having one of the highest study abroad participation rates among our peers, Redlands students travel the world, choosing from more than 100 programs. Redlands’ Community Service Learning program receives national acclaim each year as our students complete over 120,000 hours of public service annually around the world.

    Learn more about the University of Redlands.

    Company info
    Website
    Telephone
    909-748-8040
    Location
    1200 E. Colton Avenue
    P.O. Box 3080
    ATTN: Human Resources
     Redlands
    California
    92373
    US
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