Student Services Manager

Job description



Student Services Manager
University of Redlands



POSITION CODE: 4271
DEPARTMENT: School of Business
STARTING SALARY: Commensurate with Experience
APPOINTMENT: Administrative, Full-time, 12 months, some evening and weekend hours required
POSITION AVAILABLE: Immediately
INTRODUCTORY PERIOD: 12 months
POSTING DATE: January 22, 2019
APPLICATION DEADLINE: Open until filled

DESCRIPTION: Provides a range of services supporting students, alumni, and friends of the School of Business and University, frequently and regularly interacts with students, alumni, and community groups.

Duties and responsibilities include but are not limited to:

  • Provides quality front-line customer service and timely follow up. Maintains regular contact with students to include travel to assigned regional campuses to conduct visits. Collaborates with other operational areas to ensure timely resolution of internal and external student/customer inquiries. Evaluates and resolves student inquiries and issues to ensure appropriate action is taken.
  • Assists adult students with academic advising to include degree completion planning, self-registration, and advising of transfer credit procedures. Monitors and tracks students' academic progress and attendance to ensure satisfactory academic progress toward degree completion.
  • Assists in the delivery of student programs geared toward adult students. Develops and implements re-entry initiatives designed to help meet enrollment and retention goals. Participates in regular retention meetings, auditing re-entry and at-risk students. Assists students with disabilities in navigating the disability services process. Conducts and documents exit interviews.
  • Assists in the coordination, implementation, and support of School of Business activities and events for students and alumni. Develops and communicates information regarding opportunities for tutoring, study abroad, business consultancy, mentor program, etc.
  • Provides feedback to enrollment and academic group leadership concerning possible problems or areas of improvement. Compiles and analyzes activity reports. Updates spreadsheets, reports, and databases to maintain and reference information as needed.
  • Maintains institutional confidence and safeguards operations by keeping information confidential; adheres to all safety and housekeeping policies and procedures. Contributes to team effort by accomplishing related duties as needed.
  • Performs other duties and special projects as assigned or directed.

    MINIMUM QUALIFICATIONS: Bachelor's degree required, Masters preferred plus three (3) to five (5) years related experience in higher education, or equivalent combination; background in academic advising, student services, and/or related area is desirable. Successful candidate must be highly proficient in administrative reports, analyst and manipulating data, able to demonstrate excellent written and interpersonal communication skills. Must be able to work efficiently and successfully with minimum supervision; prioritize and handle multiple tasks and deadlines; be creative and flexible. Valid driver's license required. Upon offer of employment, a current DMV printout showing a good driving record will be required. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. In compliance with The Americans with Disabilities Act if selected for the interview process and accommodations are needed please call (909) 748-8040.


    To apply: Submit a University of Redlands Administrator application form at https://www.redlands.edu/human-resources/employment/student-services-manager---4271/.

    FOR MORE INFORMATION, CALL 909-748-8040 OR VISIT http://www.redlands.edu/human-resources/employment/. SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN. MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY. AN EQUAL OPPORTUNITY EMPLOYER




    jeid-00e71011374f2c43afa2def87b703620





    Copyright ©2017 Jobelephant.com Inc. All rights reserved.

    Posted by the FREE value-added recruitment advertising agency

     

  •  

     

    Diversity Profile: University

     

    AAUP COMPENSATION SURVEY DATA

    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 1/24/2019
    Application Due: 2/18/2019
    Work Type:
    Salary: