University of Pennsylvania
Philadelphia, PA

View more

Executive Administration Jobs
Other Executive Administration
Administrative Jobs
Institutional & Business Affairs, Human Resources & Employee Development, Program Administration
Jobs Outside Higher Education
Businesses & Consultants
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Duties: Leads the human resource function for Residential and Hospitality Services (RHS), incorporating Housing, Dining, Off Campus Services, University Club & Conference Services. Additionally, provides strategic HR leadership & support for the Business Services Division (BSD), including projects and HR consultation. This role coaches & counsels managers on complex employee & labor relations issues ensuring compliance with University policy & employment laws/regulations. Facilitates issue resolution, & works closely with leadership to create and implement effective solutions. The position collaborates on staffing & talent management, employee & labor relations, benefits, diversity and HR systems and services to provide a full range of HR support to staff and management clients. RHS operates 7 days week, 24 hours per day including all University recognized holidays. Additional summer RHS responsibilities may include the management of service delivery operations in our conference operations. This position may be required to work on the weekends or evenings in support of key RHS activities (eg. move in).

Qualifications: A Bachelors Degree is required and 3 to 5 years of related experience in human resources management or an equivalent combination of education and experience. PHR/SPHR certification preferred and business and/or consulting experience preferred. Demonstrated experience providing HR services for a unionized workforce required. Demonstrated experience working in a diverse environment desirable. Requires very strong analytical and project leadership skills. Strong interpersonal, conflict resolution and coaching skills required. Evidence of ability to operate with tact, diplomacy and using mediation skills. Demonstrated ability to collaborate and establish working relationships with executive staff, line managers and 3rd party providers/contractors. Excellent organizational, customer service, presentation/facilitation and communication skills are required. Demonstrated ability to initiate and implement wide range of programs independently and in collaboration with other professionals. Ability to use Microsoft Office programs and analytical tools. Excellent oral and written communication skills, attention to detail, strong organizational and customer service orientation are required. Some supervisory experience preferred.

Reference Number: 95-30121

Salary Grade: 027

Employment Type: Exempt

Org: RHS Central Services

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: A-General/Professional Administrative


Welcome to the University of Pennsylvania! Penn is the largest private employer in Philadelphia and is a world-renowned leader in education, research, and innovation.  

Across our 12 highly-regarded schools, more than 25,000 students, and more than 4,000 faculty members, we become one university: a wide-ranging, ever-changing community that draws its strength from a multitude of races, ethnicities, genders, sexual orientations, historical traditions, ages, religions, disabilities, veteran status, interests, perspectives, and socioeconomic backgrounds. 

Penn carries on the principles and spirit of its founder, Benjamin Franklin: entrepreneurship, innovation, invention, outreach, and a pragmatic love of knowledge. Franklin's practical outlook has remained a driving force in the university's development. To learn more, visit About Penn



As engines of knowledge and new ideas, universities have the unique potential to define the future rather than be defined by it; to pioneer change rather than merely manage it. To do so requires a plan both visionary and pragmatic. The Penn Compact 2022 motivates community members to innovate, be radically inclusive, and positively impact their local, national, and global communities. 


Penn’s fundamental priorities — increasing access, integrating knowledge and engaging locally, nationally and globally — are supported by the three core values that make us uniquely Penn: inclusion, innovation, and impact. 


Learn about the signature initiatives of the Penn Compact 2022:  




Understanding and appreciating diversity is one of Penn's most important priorities and is fundamental to success in today's world. 


Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. 


To learn more about Diversity and Inclusion at Penn visit: 




Penn offers a wide range of benefits and perks - from Penn's retirement Matching Plan to bike repair stations to access to the full LinkedIn Learning library to adoption assistance to workshops at the letterpress and book arts studio and much more! 


Campus and Beyond


We invite you to explore our campus and its stately buildings and state-of-the-art facilities. 


Try our self-guided tour! Come and visit


Learn about sustainability at Penn




Stay up-to-date with Penn's response to COVID-19: Coronavirus Information & Resources


Penn supports news publications that tell the ongoing story of the University community, communications services for external media, telephone and video services, and other media resources: Campus Media 


Connect with us!  


Instagram: @uofpenn 

Twitter: @Penn 



Find Us
(215) 898-7372
3451 Walnut Street

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert