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Assistant Director, Client Services #494935

Employer
Lamar University
Location
Beaumont, TX

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Faculty Jobs
Arts & Humanities
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Posting Details

Position Information

Posting Number 20111695 Position Title Assistant Director, Client Services #494935 Template Title Position Type Staff Position Number Department Client Computing Services Position Summary Information

Job Summary/Basic Function

Position Summary:
Provides leadership for the client computing services team responsible for providing IT customers with client computing equipment and support. Implements technologies and practices to continuously improve the effectiveness and efficiency of service delivery. Promotes standardization and adoption of best practices for managing client computing across the university using persuasive influence and collaborative relationships. Organizes and coordinates the activities associated with installation, deployment, upgrade and maintenance of software, hardware and network facilities relating to the desktop environment. Determines customer needs and incorporates them into the design and overall plan for desktop support.

Duties and Responsibilities:
•Oversee and coordinate the daily activities of the client computing services team.
•Establish priorities and set direction to meet both short and long term goals.
•Establish, monitor and analyze performance metrics for evaluation of service delivery
•Establish university policies for managing client computing
•Establish and maintain client computing standards including integration with procurement processes
•Establish standardized processes and tools for managing client computing assets.
•Establish and maintain positive working relationships with distributed academic technicians to support collaborative work assignments and increase standardization.
•Collaborate with Service Desk manager to enhance desktop support capabilities at first point of contact.
•Define, organize and provide technical leadership for client computing related projects
•Support client computing requirements for IT departmental projects
•Evaluate and recommend client computing solutions to enhance user productivity
•Recruit, hire, evaluate and develop staff to ensure efficient operations.
•Performs other related duties as assigned.

Minimum Qualifications

Knowledge and Technical Skills required:
•Advanced knowledge of Windows based computer hardware and software
•Extensive knowledge of using and supporting desktop operating systems, including Windows and Mac OS, mobile operating systems, and a wide variety of software applications, including Microsoft Office.
•Experience with enterprise endpoint management and deployment solutions, such as Dell KACE, Microsoft SCCM, IBM Endpoint Manager, CFEngine, LANDesk, Altiris etc.
•Strong leadership skills with a proven track record of building and leading strong teams that provide responsive and successful IT solutions.
•Direct relevant supervisory experience in technical support field to provide technical expertise.
•Ability to effectively manage multiple, competing, high-priority projects.
•Excellent written and verbal communication skills with the ability to author policies, procedures, and proposals.
•Independent problem-solving and decision-making, self-direction, and ability to manage a complex workload.
•Ability to provide excellent customer service, and work collaboratively and effectively with peers.

Education and Experience:
•Bachelor’s degree in technology, business, or other related field
•Ten years experience in an information technology field with demonstrable experience in successfully managing and providing end-user services.
•Five years leadership and supervisory experience
•Three years experience with enterprise endpoint management solutions, such as KACE, Microsoft SCCM, IBM Endpoint Manager, CFEngine, LANDesk, Altiris etc.
•A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

EEO Statement

Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Preferred Qualifications

Preferred Qualifications:
•MSCE certification
•ITIL certification
•HDI Desktop Support Manager certification
•Experience scripting or programing in at least one language
•Experience in the use of Microsoft Active Directory including group and object management, policy tasks, access control and authorization.

Security Sensitive Statement

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary Commensurate Work Hours Application Information

Posting Date 01/08/2019 Close Date Open Until Filled Yes Special Instructions Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you claiming Veteran's Preference in accordance with Texas Senate Bill 805, Section 657.003? FAILURE TO EMAIL THE FOLLOWING REQUIRED DOCUMENTS PER THESE INSTRUCTIONS MAY IMPACT VETERAN'S PREFERENCE: To claim Veteran's Preference under the law you must be: (1) a veteran, including a veteran with a disability; (2) a surviving spouse of a veteran killed on active duty who has not remarried; or (3) an orphan of a veteran if the veteran was killed while on active duty. If claiming Veteran's Preference, you MUST immediately email to jobs4vets@lamar.edu your specific supporting documentation at the time of application such as the DD Form 214 (member 4 copy), AND, if applicable, the Dept of Veteran's Affairs Verification of Disability Benefits Letter if claiming a service related disability, a DD Form 1300 to include qualifying Death, Birth, and Marriage Certificates if claiming surviving spouse/orphan. Your email MUST also include your name, position number, job title and the department for each position you are applying for. Documents received after a position closes will not be accepted.
    • Yes
    • No
  2. * Please indicate the highest level of education you have completed.
    • High school diploma or GED
    • Some College
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • PH.D
    • Other Terminal degree
  3. * In what area(s) did you receive your degree(s).

    (Open Ended Question)

  4. * The Texas Higher Education Coordinating Board (THEBC) maintains a list of Institutions Whose Degrees are illegal to Use in Texas. A copy of this list can be found at: http://board.thecb.state.tx.us/index.cfm?objectid=EF4C3C3B-EB44-4381-6673F760B3946FBB. Copy and paste this link into a web browser in order to check the list to verify your graduating institution is not on this list. Please check your answer BEFORE you submit your application. HR is not responsible for checking your answer nor resubmitting your application back into the pool if you do not answer this question correctly.As part of your educational qualifications for this position, are you claiming a degree from any of the institutions listed on the THEBC website referenced above?
    • Yes
    • No
Applicant Documents Required Documents
  1. Resume
Optional Documents
  1. Letter of Interest
  2. Unofficial Transcript 1
  3. Miscellaneous

Organization

Texas Roots. Infinite Possibilities.

Lamar University students enjoy small classes where they can build lasting friendships with professors and peers. The 270-acre campus is in Beaumont, Texas, located about 90 miles east of Houston and 25 miles west of the Louisiana border. A comprehensive public university, Lamar gives students a chance to explore a variety of interests to prepare them to succeed in whatever fields they choose.

Academics

A member of the Texas State University System, Lamar University offers 63 undergraduate, 47 master's and nine doctoral degree programs. The university has more than 13,000 students enrolled in five academic colleges - Arts and Sciences, Business, Education and Human Development, Engineering, Fine Arts and Communication. Lamar also offers the College of Graduate Studies and academic programs such as the Center for General Studies.

Students have access to numerous opportunities for scholarships, undergraduate research and study abroad programs. Lamar University students have: 

  • Performed research for NASA and flown experiments on NASA reduced-gravity flights.
  • Presented original research at academic conferences as undergraduates in fields including mathematics, business and sociology.
  • Enjoyed a 73 percent acceptance rate to medical and dental schools in recent years, compared to a 39 percent acceptance rate statewide.
  • Gone on to lead major companies and make a name for themselves in fields from art and music to nursing and engineering.

Athletics

Students can participate in or cheer on their peers in more than a dozen NCAA Division I sports. Last year, the Cardinals were Southland Conference champions in men's golf, cross country and women's tennis. The volleyball and men's basketball teams were regular season co-champs and the women's basketball team was Southland Conference East Division champion. The LU baseball program has produced several major leaguers. The women's soccer program is entering its second season. The golf team has topped national rankings in recent years.

LU is beginning to rebuild a football program. A coach was hired in 2008. The stadium and athletic complex are being renovated, and the Cardinals plan to return to the gridiron in 2010.

Campus Life

A building boom at Lamar University in the past decade has given students access to state-of-the art facilities for learning, playing, dining and living.

Residents of Cardinal Village, the modern residence halls, have private bedrooms, high-speed Internet and amenities including an outdoor pool, basketball courts and community centers. The new dining hall offers a bistro ambience with international and American cuisine.

Working out in the Sheila Umphrey Recreational Sports Center is like a trip to an exclusive gym where students have an automatic membership. Features include a 43-foot climbing wall, an elevated jogging track, new cardiovascular and weighttraining equipment, and courts for sports such as basketball, racquetball and indoor soccer. Competitive types can participate in intramural sports ranging from basketball and flag football to dodgeball, cricket and pool.

Making friends and building a social network is easy at Lamar with more than 100 clubs and organizations registered on campus. Through campus organizations, students can:

  • Join a fraternity or sorority
  • Get involved in community service
  • Delve into a cause
  • Nurture spiritual beliefs
  • Start networking in future professions
  • Do all of the above.

LU is a short drive from many outdoor adventures: a day at the beach, canoeing or fishing on area rivers and bayous, hiking in the Big Thicket National Preserve. Shopping and entertainment options also are nearby including theaters, museums and live music venues large and small.

History

Lamar University was founded in 1923 as South Park Junior College a few blocks from the current location. The name changed to Lamar College in 1932 to honor Mirabeau B. Lamar, second president of the Republic of Texas and the "Father of Education" in Texas. In 1951, the school became Lamar State College of Technology, a state-supported four-year institution, the first junior college in Texas to make such a transition. The name changed to Lamar University in 1971. The university joined the Texas State University System in 1995.

Visit/Apply

Visit campus to learn more about all Lamar University has to offer. Guided campus tours normally are scheduled at 10 a.m. or 2 p.m. Monday through Friday.

To arrange a campus visit, call (409) 880-8316 or e-mail recruitment@lamar.edu

To apply for admission, financial aid and scholarships, go to http://lamar.edu/admissions

 

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