Technology/Help Desk Student Help (5 positions)
Job Title:Technology/Help Desk Student Help (5 positions) Location:Lakeshore Technical College - Cleveland, Wisconsin Full/Part Time:Part Time Regular/Temporary:Temporary Employment/Salary Classification:
Student Help - $10.00 per hourRecommend this opportunity
Provide support within Technology Services. Duties to include, but not limited to; Provide Tier I support at the Help Desk, assist with equipment placement, asset management, and inventory documentation. Assist with departmental upkeep and organization. Help users with basic computer and software problems. Assist with equipment setup for college events. Work with staff and students to provide 5-Star customer service to end users. Serve as first point of contact for staff, students, and instructors seeking technical assistance with software and hardware related issues over the phone, email, or in person. Support daily operations in the classrooms and meeting rooms, including connections to remote sites. Utilize the Help Desk ticketing system to document issues, provide trouble-shooting, and resolutions. Other duties as assigned.Recruitment Period Beginning March 07, 2019 Closing Applications will be accepted until the position is filled.