Vice President for Student Services
OVERVIEW OF COLLEGE
Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. With extraordinary faculty and staff, SCC serves a population of more than 30,000 credit and non-credit students annually. Recently, the city of St. Charles was recognized by Money magazine as one of the 50 best places to live in the country and is one of the fastest growing communities in Missouri. SCC's main campus, located in Cottleville, is a beautiful 12-building campus which has won architectural awards for its innovative, contemporary "educational village" design. The college's Dardenne Creek Campus includes the Center for Healthy Living and is located in the city of Dardenne Prairie. SCC celebrates diversity and inclusion, and contributes to the economic and cultural vitality of the region by providing an accessible, comprehensive, and supportive environment for teaching and learning.
OVERVIEW OF POSITION
St. Charles Community College seeks a new Vice President for Student Services (VPSS) who demonstrates student-centered leadership, who embraces innovation, who values diversity, and who is a responsible risk-taker. Reporting directly to the President, the VPSS will provide vision, leadership, and supervision over all enrollment management functions, in addition to other related duties.
This executive-level position requires a professional who is passionate about the mission of the comprehensive community college. The VPSS should possess a secure sense of self to effectively delegate and empower others, while maintaining excellence and accountability. It is expected that this individual will have a broad understanding of critical topics in higher education and student affairs; be a champion of data-informed decision-making; understand and advocate for technology; and, possess strong interpersonal skills, including good listening skills and a good sense of humor.
Please see the following page for additional information: https://www.stchas.edu/about-scc/employment/vpsearch.html
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Plans, organizes, and directs all activities associated with the position, including Admissions and Records, Registration, Counseling/Advising, Career Planning, Financial Aid, Scholarships. Veterans Services, International Support Services, A+ Program, and other related functions.
- Develops and administers comprehensive enrollment plan that contributes to streamlined processes and increased enrollment and retention.
- Oversees development and management of budgets; identifies opportunities for innovative strategies that contribute to efficiencies or generate revenue.
- Provides supervision to and development of administrative and support staff.
- Identifies and helps implement new technology needed to support operational functions and track student retention and success.
- In collaboration with the academic vice president, coordinates Guided Pathways processes and procedures.
- Identifies and implements best practices in student support services.
- Collaborates with executive team to strengthen outreach to K-12 and higher education partners; builds successful partnership with key community members/organizations.
- Maintains excellence in customer service for all areas of responsibility.
- Develops and produces reports for internal and external entities; ensures compliance with accreditation and other regulatory requirements, including financial aid.
- Provides direct support for employees, helping troubleshoot during peak times. Ensures a collaborative and transparent environment.
- Serves as a member of President's Cabinet and other college committees as needed.
KNOWLEDGE AND EXPERIENCE
- Experience providing student-centered vision and leadership within a higher education setting; knowledge of strategic planning and research needed to support student services.
- Knowledge of budget development and management.
- Understanding and awareness of emerging technology that supports and/or transforms functions within student services.
- Excellent written and verbal communication and presentation skills.
- Knowledge of Guided Pathways.
- Experience developing and/or delivering customer service training.
- Awareness of external regulations related to support services such as financial aid and veterans administration.
- Knowledge of best practices in the recruitment and retention of international students.
- Understanding and awareness of the needs of diverse student populations, including experience working with low-income, first-generation students.
- Ability to motivate and inspire employees and knowledge of how to build cohesive and highly functional teams.
- Excellent problem-solving skills, along with the ability to resolve conflicts.
- Ability to work independently, to identify innovative strategies, to assess effectiveness, and to follow through on all assignments.
- Ability to implement strategies that contribute to increased student retention and success.
- Possession of a master's degree from a regionally accredited institution in education or a related field.
- At least four years of full-time supervisory/leadership experience in higher education.
- A commitment to diversity and the mission of the comprehensive community college.
- Possession of a doctorate from a regionally accredited institution with an emphasis in a field related to student services.
- Five or more years of full-time, progressively responsible leadership of an academic or support services program.
- Proven record of leadership that contributed to increased student enrollment, retention, and/or success.
- Experience at the community college level.
The application package should also include a cover letter (not to exceed five pages) that addresses how your experiences align with the expectations of the position, a resume, and five professional references. References will not be contracted without prior authorization from the applicant. To assure consideration, all application material should be received by February 28, 2019. The search committee will begin reviewing applications in March.
For additional information about this position, please contact SCC's Human Resource Office at 636-922-8476.