Advertisement Job Title:

IT Service Desk Technician (Part Time)

Official Job Title & Information:

Customer Care Technician

Attention all computer whizzes: are you looking for a part- time job where you can put your computer experience to good use? Do you enjoy being around people and helping them solve problems? If so, working as a Customer Care Technician at Concordia may be right for you.

In this role, you will interact directly with IT Services customers via phone, e-mail, electronic chat, remote desktop, in-person visits, and other means, to ensure the satisfactory resolution of problems and issues reported. You will be working with a variety of software applications and computer hardware. When you aren't busy helping customers, you will be assigned to various projects and tasks.

Position Details:

This position is part-time and works an average of 20 hours per week. The work schedule offers a certain degree of flexibility, and can be determined based on the needs of the ITS department and your availability.

About Concordia and the ITS Department:

Concordia University Irvine prepares students for their vocations and their various callings in life. CUI offers undergraduate, graduate, and online degree programs in a beautiful Southern California location, with online and regional cohort options. Concordia's undergraduate program is distinctive among universities in California because of its nationally recognized Enduring Questions & Ideas (Q&I) Core program, and its Lutheran heritage that provides a thoughtful and caring Christian community that lives out the theology of "Grace Alone. Faith Alone."

The Information Technology Services department provides services for information storage, retrieval, and processing on campus as well as supporting the technical side of the institution.

What it's like to work at Concordia:

Working at Concordia is fulfilling, fun, and full of relationships with amazing people. We are a tight-knit, vibrant community with individuals who inspire each other to grow and use their God-given talents. You will be surrounded with students who are excited to receive a quality education, alongside staff and faculty with a passion for serving the students in a Christian university setting.

A day in the life of a Customer Care Technician:

Your day as a Customer Care Technician will consist of receiving service tickets from staff, faculty, and students, and then following the tickets through to completion to help the customers with their needs. This may consist of software assistance such as installing and updating software, creating user accounts, and various maintenance and/or trouble shooting tasks. Your day might also consist of helping with hardware needs such as deploying computers, phones and printers to various locations on campus, setting up audio/visual equipment, changing projector bulbs, and similar tasks.

What you need to be qualified for this job:

To be qualified for this job, you need to have a high school diploma and a year of experience in client workstation support. If your experience is in higher education that is a plus. Additional education may be considered in lieu of experience. You will need to have a year of customer service experience, a great attitude, and exemplify the Christian philosophy of Concordia.

Are you ready to join our team?

If you feel like you are a fit for this job, please follow the steps to apply online. Our application takes approximately ten minutes and will be sent straight to our hiring team. Good luck!

Our full job description for this position can be viewed by clicking the button below.