Project Manager (Technology Services)
Project Manager (Technology Services)
Job Description Summary
The Project Manager is accountable for managing projects for the Technology Services department. The Project Manager will works with department directors and staff to plan and implement projects; deliver reliable and consistent services, and enforce necessary controls; manages contracts and budgets for projects within the department.
Coordinate and administer project delivery to achieve departmental objectives. Plan tasks, manage resources, monitor activities, address risks, and evaluate deliverables to ensure customer satisfaction. Regularly review completed projects and apply lessons to future work. Work with department directors and staff, facilitating their work; work with vendors and contractors to ensure timely, accurate work; and work with Procurement to provide project resources and manage project contracts. Report progress and project status at regular intervals.
Coordinate and administer service delivery to achieve departmental objectives. Manage processes and procedures to deliver reliable, performant, consistent services meeting defined customer expectations. Regularly assess service delivery and apply lessons to future work.
Coordinate and administer internal controls to achieve departmental outcomes. Manage and maintain policies, monitor activity, measure progress, and manage risk. Regularly assess and revise controls in response to changes in departmental objectives and/or the environment.
Manage the distribution of project funds to people and contracts to implement projects, services, and controls. Plan for future project funding needs; advocate for funds to meet those needs.
KNOWLEDGE, SKILLS AND ABILITIES:
Analytical Thinking - Expert Ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions.
Critical Thinking - Expert Ability to interpret and seek information, use independent reasoning to diagnose the root cause of situations or issues, identify and test solutions and think beyond what is typical or customary. Uses information to determine benefits and impact in making decision and/or recommendations.
Project/Program Management - Expert Ability to coordinate and administer programs/project activities and protocols. Ability to manage resources, monitor activities, and assess risks and quality issues associated with the program/project.
Written and Oral Communications - Expert Ability to present information to individuals or groups; ability to deliver presentations suited to the characteristics and needs of the audience. Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message. Ability to listen and respond appropriately to others. Ability to impact and influence others to further the institution’s strategic objectives.
Customer Service - Expert Ability to adapt to the needs and personality of customers; ability to embrace customer needs as one's own and work to meet those needs; ability to understand requirements, processes, and systems and guide customers to successful outcomes.
Advanced level of proficiency in Microsoft Office (Excel, Outlook, PowerPoint, and Word) required. Advanced level of proficiency in project management software and tools required.
Bachelor’s degree in Information Technology, Business, or related field. 2-4 years project management experience (or) 2-4 years IT experience (or) 1-5 years managing IT projects. PREFERRED QUALIFICATIONS:
Master’s degree in Information Technology, Business, or related field. Project Management Professional (PMP) certification 2-4 years’ experience managing IT projects.
REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:
Must possess a valid driver’s license. This position requires a criminal background check. This position is subject to federal and state privacy regulations. Special Instructions Regarding Attachments:
Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered.
An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire.
Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.
All document(s) must be received on or before the closing date of the job announcements.
This position requires a background check, which may include a level II screening as required by the Florida Statute §435.04.