About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.
Requisition Number: 2019-014
Posting Start Date: 1/17/2019
City: Baltimore
State: MD
Minimum Education: Associates
Additional Documentation: Transcripts Required (upload as other)
Compensation: $35,385 - $43,949
Test Center Specialist Description/Job Summary Summary of position’s responsibilities

• Serve as primary service provider for various types of testing services
• Coordinate, administer, proctor, and when required, score all forms of exams including BCCC course exams, placement, , distance learning, external, and other vendor-based exams , ensuring provision of approved reasonable accommodations as warranted;
• Must meet and continue to meet certification requirements for vendor-based exams;
• Enter testing and placement data accurately into the College’s database system and upload vendor information as necessary;
• Process test scores to and from other colleges;
• Schedule test appointments and maintain test files, including maintenance of security, storage, and delivery;
• Communicate with technical support staff to secure time-sensitive assistance in solving technical problems;
• Communicate with faculty, staff, students, and other interested parties with regards to testing issues and refer complex issues to the supervisor;
• Publicizes, schedules, and conducts testing sessions in accordance with the College’s policies and procedures;
• Prepare, analyze, and provide reports on miscellaneous subjects, as requested
• Provide support for special projects;
• Includes evening and weekend work and travel to other locations when necessary

Required Skills

• Strong customer service skills;
• Knowledge of acceptable examination and testing policies and procedures;
• Knowledge of standard office procedures; basic math; record keeping and filing systems; standard software applications;
• Ability to use business English, spelling, punctuation and grammar;
• Ability to research, interpret, and apply mandated testing rules, regulations, policies and procedures;
• Ability to operate standard office equipment; set-up and maintain database files, store/retrieve data, and create, edit and print documents and reports;
• Ability to maintain security and confidentiality of testing processes;
• Ability to prepare reports and surveys;
• Ability to perform basic mathematical computations to calculate scoring results and percentages;
• Ability to coordinate a variety of projects simultaneously; organize and prioritize work;
• Ability to follow detailed directions and procedures;
• Ability to effectively communicate both orally and in writing with diverse groups;
• Must have proficient computer skills, including MS Office.

Required Qualifications

• Associate’s Degree
• Minimum of (3) three years of progressively responsible experience in a customer service environment; including data entry, manage appointments and schedules, and the use of web based applications
• Applicants cannot be enrolled in undergraduate credit level courses with any institution at any time while in this position.
• Additional experience administering or in functioning as a Test Proctor may be substituted on a year-for-year basis for the required education.

Preferred Qualifications

• Bachelor’s degree
• Experience in computer-based testing, testing administration, test security procedures, and confidentiality procedures in higher education or related field

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at HRComplianceCoordina@bccc.edu.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.

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