Assoc. Director, Design & Learning Innovations and Assessment & Coaching Talent Manager (Req 28071)
The Associate Director of Design & Learning Innovations and Assessment & Coaching Talent Manager creates, evaluates and facilitates content and educational experiences for UCLA Anderson Executive Education open enrollment and custom programs strategically creating and revising curriculum for new and existing programs. The Associate Director serves as a pedagogical expert and contributes to an environment of innovation, collaboration, and overall educational excellence, positioning EE as a leader in the Executive Education space. S/he evaluates customer requirements and assesses, designs, develops, and evaluates learning solutions to meet their needs, interfacing with internal and external stakeholders, including clients, faculty, UCLA, Anderson and EE staff, and external suppliers.
The Associate Director is responsible for the management and implementation of EE's Assessment and Coaching Practice, with the goal of increasing EE's revenues, competency and ability to service clients in this area. S/he creates and incorporates a portfolio of Assessments and Executive Coaches that integrate with EE's custom and open programs to further develop participants' leadership and management competencies. The Associate Director manages all elements of the Coaching Practice, including sourcing, onboarding, and ongoing communication with contractor coaches, designing client coaching engagements in partnership with EE staff and contractor coaches, collaborating with partners to ensure coaching and assessments are appropriately interwoven into EE programs, and scoping out individual client coaching requests that align with EE strategy.
In the custom program realm, the Associate Director is responsible for the program development process with clients, including responding to initial program inquiries, strategically responding to Requests for Proposals, attending client meetings as necessary, and developing a comprehensive, pedagogically sound program and curriculum that meets client learning objectives and budgetary requirements.
The Associate Director prepares proposals to follow up on client meetings and interfaces directly with executive education clients to submit and follow through on proposals, budgets and contracts.
The Associate Director must have comprehensive knowledge of the competitive executive education landscape and existing and potential EE clients. S/he adheres to UCLA Anderson EE's executive education mission statement by possessing comprehensive knowledge of UCLA Anderson faculty expertise and engaging UCLA Anderson faculty in custom and open enrollment programs. The Associate Director also monitors market trends to identify new program and client relationship opportunities.
The Associate Director works closely with internal and external faculty to prepare them for their teaching engagements. S/he also is responsible for researching, introducing and integrating an array of pedagogically appropriate learning elements into program curriculum and design.
- Demonstrated expertise in instructional design, needs analysis, educational technology, distance learning, with solid understanding of pedagogy, and trends in innovative instruction trends and faculty development. Best practice experience of instructional design principles, electronic learning, coaching, assessments, course materials, and adult learning.
- Thorough knowledge of developing and delivering training programs, with demonstrated experience facilitating training and educational sessions for adults.
- Possess and maintain expert knowledge of current and emerging technologies which can be applied to instructional and academic activities including knowledge of streaming audio and video, podcasting and social network tools. Ability to design, implement and facilitate experiential and virtual learning activities.
- Proven competence in instructional design that showcases understanding of adult learning theory with ability to creatively design complex, innovative leadership development and organizational development solutions that include classroom and experiential learning. Experience with interactive teaching methods, developing teaching materials and designing learning activities.
- Enthusiasm for researching and experimenting with emerging classroom technologies and comfort using Web 2.0 tools for instruction and communication.
- Compelling interpersonal skills and experience delivering services in a high-touch environment.
- Advanced project management and organizational skills, including the ability to execute on a number of diverse projects simultaneously while managing details and meeting deadlines. Executive-level organizational ability, effective delegation and follow through.
- Demonstrated skill in working independently with minimal direction, with the ability to make independent judgments and/or decisions and to discern when action of a higher level is required.
- Ability to work evenings and weekends, both at the University and remote locations.
- Skill in setting priorities which accurately reflect the importance of job responsibilities and which maintain organization and efficiency in completing work in a timely manner when there are changes in the workload, changes in assignments, pressures of deadlines, competing requirements and heavy workload.
- Excellent analytical and research skills, including data analysis and interviewing skills, as well as creative marketing and problem solving skills. Outstanding critical thinking skills.
- Demonstrated ability to manage multiple responsibilities, deadlines, and personalities and ability to foresee and resolve wide variety of business problems and take action where answers to a problem are not readily apparent.
- Excellent client management skills, with proven experience establishing successful, long-term business relationships with the senior level executives of corporations, trade associations and non-profit entities, using effective sales and presentation skills to professionally represent UCLA in a variety of settings. Ability to promote and demonstrate the value of EE's services to clients, faculty, and staff by analyzing opportunities and assessing fit.
- High level of initiative with the ability to integrate diverse opportunities and complex viewpoints into simple business solutions.
- Excellent oral and written communications skills, including the proven ability to write professional corporate proposals, based on understanding clients' needs and expert knowledge of EE, and superior interpersonal skills with the ability to make professional executive-level presentations.
- Strong proficiency using various hardware and software programs: Word (creation of forms & tables, signs, labels), Excel (formulas, database function, spreadsheets, data sorts, mail merges, etc.), PowerPoint, email, electronic calendaring system, Internet (web searches), contact management software, travel and entertainment reimbursement software (Express preferred), registration database (Flatbridge) and Contact Management software (Salesforce preferred) Ability to design online courses that are ADA compliant preferred. Ability to use graphics to communicate high impact proposals to clients (including SmartArt and other graphic elements). Demonstrated experience in educational technology platforms.
- Ability to professionally represent EE and the University, and attend offsite programs and client meetings at local, out-of-state, and international locations.
- Demonstrated understanding of current domestic and international business topics, management development trends and topics. Experience
- conducting business in international locations, and comfort interacting with other cultures and in international settings.
- Knowledge of Executive Education Programs, MBA-level management education, training, and professional development.
- Ability to identify confidential and sensitive information and handle with tact and discretion. All files, records, customer data, documents, blueprints, information, letters, notes, and similar items relating to the business of the UCLA, whether prepared by the Account Director or otherwise coming into his/her possession, shall remain the exclusive property of UCLA. S/he shall not retain any copies of the foregoing without UCLA's prior written permission.
- Expertise in Executive Coaching, including various coaching models and theories, including emotional intelligence, leadership development, and how individual development impacts organizational impact, culture, politics, systems, power, and influence. Coaching Certification preferred. Birkman Method and, Korn Ferry360 Certification required. Golden Profiler, MBTI, Hogan, and other assessments preferred.
- Oriented toward confidentiality. Ability to demonstrate empathy. Excellent listening skills. Personality attributes required include maturity, Self-confidence and humility; Interpersonal Sensitivity; Openness and Flexibility; Partnering and Influence; Continuous Learning and Development; Integrity, and ability to handle emotional situations.
- Master's degree in Business, Human Resources, Organizational Development, Instructional Systems Design or other relevant field and five or more years of experience working in the field of executive development required.
- Ability to deliver a superior level of customer service with excellent capability for follow through and follow up to commitments made to potential and existing customers, adhering to timelines, budgets, and promises for information.
- Knowledge of University, Anderson School, and Office of Executive Education Programs policies and procedures. Knowledge of EEP program content and Anderson faculty expertise.
UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 12 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy - http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct