MANAGER, COLLECTIONS SITE

Job description


diversity employer



MANAGER, COLLECTIONS SITE
Marcus Center for Cellular Cures (MC3)

The Marcus Center for Cellular Cures (Carolinas Cord Blood Bank) has an exciting opportunity available for a Collections Site Manager located in Durham, N.C.

More information is available at the following link: https://sites.duke.edu/ccbb/

OCCUPATIONAL SUMMARY


Develop and coordinate cord blood collection efforts of the Carolinas Cord Blood Bank (CCBB), including supervision, coaching and motivation of cord blood collection staff, outreach and education of potential donors and strengthening of relationships with hosting institutions. Responsibilities include human resource management of collection site staff, and development and implementation of continuous improvement strategies for staffed, hybrid and kit sites.

WORK PERFORMED

- Oversee the team of Clinical Research Coordinators and Cord Blood Collectors at CCBB staffed collection sites.
- Develop Team leads as mid-level managers.
- Coach, mentor and motivate team members.
- Perform all personnel actions, including interviewing, hiring, and performance management.
- Develop and strengthen current communication channels to allow for sharing of best practices across sites.
- Some local travel involved in visiting collection sites regularly located around the Durham area and outside of the Durham area.
- Ensure that scheduling coverage for collections at all hospital sites is complete for each month.
- Set goals for collection sites.
- With the assistance of the Marketing Manager, the Education Specialist and the Collection Sites Team Leads, develop and implement incentive programs to increase the number of banked cord blood units and to increase participation of hospital medical staff.
- Identify and share best practices across sites.
- In conjunction with Marketing Manager, Education Specialist and Collection Sites Team Leads, develop and oversee implementation of continuous improvement strategies for staffed, hybrid and kit sites.
- Work closely with the Marketing Manager and the Education Specialist to develop programs with the goal of promoting the Carolinas Cord Blood Bank and to develop education tools that promote public awareness of cord blood banking the community.
- Present to community groups as needed to increase awareness of cord blood banking.
- Represent the Medical Director in interactions with hospital staff, on national and international cord blood collection committees, and at outside meetings and conferences.
- Oversee the initiation of new collection sites. Work closely with the Education Specialist, the Carolinas Cord Blood Bank Marketing Manager and the Collections Logistics Manager to develop and implement a launch plan.
- Maintain liaison with hosting hospital managers and staff to solve operating problems that may arise at any one of Carolinas Cord Blood Banks's collection sites. Ensure good relationships with staff at the Carolinas Cord Blood Bank's hybrid sites is maintained and strengthened.
- Work closely with Carolinas Cord Blood Bank Marketing Manager to provide regular updates to hospital staff and collection overview for directors, doctors and staff from affiliated sites and to develop educational tools that promote public awareness of cord blood banking in the community
- Collaborate with Collections Logistics Manager on the development and modification of standard operating procedures (SOPs) related to collection of cord blood. Work closely with QSU staff, the Collection Logistics Manager and the Training Coordinator to prepare training materials for new and updated operating procedures.
- Represent collections at outside and internal audits including FACT, FDA and QSU.

Preferred skills:

Self-directed team player
Excellent analytical skills, good judgment, strong operational focus
Excellent communication skills, both written and oral
Excellent organizational skills
Excellent interpersonal and customer service skills
Ability to focus on and simultaneously manage numerous pieces of detailed information
Experience in public cord blood banking


Requisition Number
401542066

Location
Durham

Duke Entity
MEDICAL CENTER

Job Code
1005 MANAGER, COLLECTIONS SITE

Job Family Level
63

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Education

Work requires a bachelor's degree.

Experience

Minimum of 4 years of work experience.Experience managing a large staff or demonstrated leadership experience in other work or non-work related areas is required (total head count managed is 30 staff). Phlebotomy certification or experience preferred. Experience in cord blood banking collections desirable

Auto req ID

108661BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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Job No:
Posted: 1/12/2019
Application Due: 1/15/2019
Work Type:
Salary: