ANALYST, IT, SR
- Employer
- Duke University
- Location
- Durham, NC
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
ANALYST, IT, SR
CHIEF ACADEMIC INFORMATION OFFICER
DHTS IT ANALYST SR
Occupational Summary - RAD Analyst (Program Manager)
The Research Application Delivery (RAD) team in the Office of Research Informatics (ORI) builds, implements and supports vended and custom software for Duke's clinical and basic science research community. The RAD analyst position combines several traditional roles including business analyst, QA analyst, system expert, project manager, application administrator, and application support analyst. RAD analysts work collaboratively with the business units and the software development teams of our vendors to envision, design, configure, test, document and support research software solutions.
We are looking for a motivated self-starter with excellent organizational and communication skills to coordinate the design, delivery, maintenance, and continuous improvement of vended research applications. The ideal candidate has extensive knowledge of research administration and operations processes as well as experience managing vended software implementation projects.
Note: Handling production issues and coordinating production releases will require availability outside of standard business hours.
Work Performed
Project Management (50%)
- Maintain project schedules and communication of schedules to all stakeholders
- Coordinate business analyst task assignments and workload balance
- Monitor and maintain a program risk log
- Facilitate meetings with business analysts, users, subject matter experts, stakeholders, and business owners to identify business needs related to system features that impact multiple system modules
- Determine optimal team composition for a specific project and assess interdependencies / impacts on other projects
- Facilitate cross-functional project team meetings to define, estimate and schedule resources and project work to achieve project or program scope
- Alert stakeholders to potential scheduling risks, anticipated slippage, and take pre-emptive action to mitigate
- Track progress and coordinate approvals of functional and non-functional requirements
- Ensure documentation of impacts, dependencies, and risks in accordance throughout the change management process
- Build software implementation and continuous improvement roadmaps for major projects
- Oversee implementation process to ensure that project milestones are met
- Advise stakeholders on competing priorities and suggest alternatives for moving forward with project work and also providing added value to existing applications
- Ensure that enhancements, bug fixes, and technology upgrades to existing applications are completed in a timely manner and in accordance with stakeholder priorities
- Mentor less senior analysts
- Oversee project management and analysis processes
Software Testing (20%)
- Plan and coordinate system testing activities across the platform in collaboration with module specific business analysts
- Track metrics for regression testing of existing applications
- Work with vendor to automate regression tests when possible so that manual testing is minimized
- Meet regularly with business analysts to track results of usability tests and coordinate communication of results across platform users and business units
- Track resolution of issues discovered in the testing phase
Implementation (20%)
- Plan, coordinate and oversee implementation of major production releases
- Develop communication strategy for major production releases
- Coordinate documentation of lessons learned and lead retrospective reviews
- Oversee the organization and communication of availability of user support documentation for all system modules
- Participate in RAD production support pager rotation
- Monitor business analyst response and vendor follow up on user issues to ensure timely communication and assess when escalation may be required
- Prepare and deliver presentations to system users and others as necessary
- Monitor the support request workflow to ensure support requests are being addressed by the appropriate responsible organization
Required Qualifications at the level
Education/Training: Bachelor's Degree in a related field, or equivalent combination of education and technical experience required.
Experience: Five years of related experience is required. Team lead, project management or other management experience preferred. Extensive knowledge of research administration processes and experience managing software implementation projects are preferred.
Skills: Task/Project Management
- Ability to work independently to complete complex tasks and lead large projects
- Ability to recognize resource constraints and redistribute resources and/or reassign tasks to accommodate changes in project goals or requirements
- Ability to develop, monitor and adjust standard practices to ensure that timelines are met
- Ability to develop product roadmaps and detailed project plans
- Advanced ability to manage projects to ensure that due dates are met or adjusted in accordance with customer expectations
- Ability to manage release cycles (e.g., requirements, scope, risk and issue management)
Coaching/Team Development
- Excellent facilitation and collaboration skills
- Ability to help others grasp complex concepts and build competencies
- Ability to address team productivity and morale issues in a positive, professional manner
- Commitment to building strong working relationships with team members, service providers and customers
- Commitment to cross-training and knowledge sharing
- Commitment to building and maintaining strategic alliances with business and IT units across Duke
- Ability to adapt communication style, timing, and content to audience in order to effectively convey complex technical messages to a variety of audiences
- Ability to synthesize data from multiple sources and make sound decisions
- Ability to identify risks of negative outcomes, measure impact, and recommend mitigations
- Ability to recognize when to escalate and minimize risk through corrective action
- Ability to collaborate with individual contributors or managers to define business processes that will minimize risk
Requisition Number
401537198
Location
Durham
Duke Entity
MEDICAL CENTER
Job Code
2426 ANALYST, IT, SR
Job Family Level
D
Full Time / Part Time
FULL TIME
Regular / Temporary
Regular
Shift
First/Day
Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for
reasonable accommodation will be provided by each hiring department.
Education
Refer to Job Description
Auto req ID
108423BR
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
PI106861432
Organization
History
Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.
As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.
Duke maintains a historic affiliation with the United Methodist Church.
Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.
Mission Statement
"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'
“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.
“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”
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